Rent-A-Center

Mariah S 

on BBB

a year ago

Let's start off with how unprofessional, rude and ignorant the employees are there! In the beginning they were kind, understanding and not rude. Fast forward 7 months and that's a whole new story! We have been making partial & full payments and if we couldn't make a payment, we let them know and caught them up. Now they are showing up at my house and saying unprofessional belligerent comments that were made to my fianc in front of my 6-year-old daughter! My daughter was very upset by this. My fianc and I told them multiple t... read more

Jesse C 

on BBB

a year ago

Already filing a complaint with the corporate office, but i feel the need to express this here as well. Rent-a-center in **********, ** store #*****. The manager ************************* is the most unprofessional piece of human garbage i've ever had the pleasure of dealing with. Got told i was approved for a item, store scheduled delivery, only to find out i was not approved. When i called and expressed obvious frustration at the runaround he had the audacity to tell me how i should conduct myself, and when confronted abou... read more

Mandy S 

on BBB

a year ago

So not use them. They waited until I was almost paid off with my washer and dryer then I asked if I could make a double payment five days later then typical. The manager ******* absolutely yelled at me. Said she raise two kids alone as a mom and didnt need me calling her asking that kinda help. Said is running a business. So I said ok come get them. Now its been four days and they called again today saying they r running late and need to reschedule pick up. I could had made the late payment and kept going. They want their st... read more

Angie B 

on BBB

a year ago

They gave me the wrong furniture again. They did not give me the loveseat sofa and chair What they gave me was an oversize chair that is not a loveseat and its the wrong one. Its not the one in the picture. They gave me an extra small sofa. Its very tiny sofa. Its very low quality and you can clearly see they did not give me the correct cushions. This is not even close to the furniture in the picture. And I just keep thinking about how you were complaining the price compared to the furniture I had but the furniture I had was... read more

ibrahim a 

on BBB

a year ago

I have been a rent a center customer for 3 or 4 years now . Like 6 month ago the store I use change management and employees . Since that time every time that I order a furniture online they say they dont have and offer me another model with doble of price . 

Kitty T 

on BBB

a year ago

There are no words to tell you how frustrated I am with this company.I was home from the ** for an undetermined amount of time and thought I would rent a bedroom set from a store that I could just send it back to when my stay was up.So the bed is delivered and I will be honest, it was a great mattress!However, the two tables that came with it were busted up and the worst quality of any due to have ever seen. One table was useless from day one.Keep in mind, I am paying over $150 per month. I decided to use autopay so I dont h... read more

Ashley C 

on BBB

a year ago

Very rude store manager in *******. store located on ******* and *******. The harassment I encountered from this store manager is unacceptable. 6x phone calls in one day for an account thats 2 days past due! On top of a text message and all references being called. This is total harassment that rent a center customers do not sign up for. Then after I payed my bill I expressed my concerns about his credit employees calling. which the store manager proceeded to tell me if I had a problem to call headquarters. Meaning he was no... read more

Cherish K 

on BBB

a year ago

White guy skinny with glasses Very rude delivery person! The first day was very rude , Forgot my mirror came back the next day asking if I wanted them to put it on like WHAT ?! When you call the *************** is very nice but the other employees are questionable! As he left he told us we know where he works. So thats that . 

Kiaira S 

on BBB

a year ago

Why is ********************* named as my lessor for Rent a Center? Yet at the top it say Rent A Center and not only that I asked them to pick up the furniture and I'll keep the bedroom set I waited 3 days before I left for *********** for them to come get it they never did and now they're saying that I'm 30 days behind I wouldn't have be behind had you guys picked up the furniture when I first asked my time and life doesn't stop to be waiting for you guys to come get what you own