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Renters Warehouse
- Real Estate
- Lakewood, CO
About this business
Location details
1658 Cole Blvd, Suite 290, Lakewood, CO, 80401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Avoid Chris Mulher in the Denver office. Completely unprofessional. He was late to the showing. He didn't follow up and I had to reach out to him multiple times. He couldn't answer any basic questions about the property. He couldn't give a solid answer on any pricing. We applied for a property in Fort Lupton. Chris called at 730pm one night to let us know the owners of the property agreed to rent to us. He was was not understandable during the conversation. He couldn't give us a solid answer on deposit, fees, or price of ren... read more
Business response:
Hello Matty, I am sorry to hear that you had issues with Chris Mulhern. Our sales director will contact you directly to address your concerns and the situation that you experienced.
If I could give them a negative review I would. I'm writing this nearly 6 months post move out after taking them to small claims court for withholding my security deposit based on false claims. They completed my move out with photo evidence, and a checklist documenting the unit was "clean". A month later, I was told I would not receive my security deposit in full due to water damage in the unit, "standing water" as the homeowner notated. When I disputed the claim, they went back to the homeowner (who apparently stood by her ... read more
Business response:
Hello Nicole, I was able to look into the disposition and the discussions that occurred regarding your dispute. First and foremost, the homeowner assesses any charges to a tenants security deposit. Renters Warehouse does not assess charges to a tenants a security deposit. You disputed your disposition on March 30th. We relayed your multiple disputes from March 30th - April 9th to the homeowner. The homeowner elected to keep all charges that were assessed for your disposition. At the end of April, you elected to send the home... read more
This is the worst rental management company. We own a house in Colorado and we don't live there, so we had to hire a management company. We should have found a new company to manage our property a long time ago. They have not been helpful, and they have made us loose money. If you're looking for a company to manage a house you own, don't waste your time nor money. Renters Warehouse is full of lazy people who will not try to help you. They'll just take your money and if there are any problems with your tenants, they will NOT ... read more
Business response:
Hello Aide, I am sorry to hear that you have not had a pleasant experience with our office. I am unable to find your name in our system so I cannot advise what has occurred at your particular property. Our staff works hard to provide the best possible experience. I am sorry to hear we disappointed you. If you require assistance please reach out to us at 844-793-4948 or feel free to contact me directly at reviews@renterswarehouse.com.
I've used Renters Warehouse for 3 years now and they do a terrific job handling our rental property. They are helpful and Shannon G was most professional and prompt in taking care of our inspection request. Highly recommend using RWH for your rental needs.
Business response:
Matt, thank you for taking the time to let us know how we are doing. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. We are so glad our efforts are paying off and you had the opportunity to experience superior service with Shannon Grandy. Your comments about our team fill us with pride and equip us to provide clear and specific examples of how excellence looks like. We look forward to working with you again!
I used them to manage my rental property for several years and would gladly use them again. Great service.
Business response:
Hello Joshua, thank you for taking the time to review your experience with us! We strive to provide top notch customer service to all of our clients. We are happy hear that our efforts are paying off!
I wish I had checked out Renters Warehouse before we leased through them. the only thing they're good at is collecting the rent! I have been begging someone to come out for a month and service the sprinkler system. It is turned off because the water constantly runs, and the grass is dying, but their maintenance reporting process is a giant black hole. I've talked to soo many RW employees and yet never seen any action. It is beyond maddening! I've come to the conclusion that their operations model is that of ignoring maintena... read more
Business response:
Hello, Robin. First allow me to apologize on behalf of everyone here at Renters Warehouse. We love what we do and we want for every client to have the best possible experience. It is more than clear that we failed you in more ways than one. As you can see on other reviews, We are knowing for taking ownership and caring deeply for our clients. We are looking into this issue and hope to resolve it promptly and accurately. We have reached out to you via email, but if you need to contact us sooner please feel free to call us on ... read more
Joe Malone was nothing but amazing. He was kind, efficient, and honest. He was so wonderful to work with. Joe is informative and extremely humble. Would 10/10 recommend Joe as a agent.
Business response:
Hello Alexis! Thank you so much for reviewing your experience with Joe Malone. We will be sure to share your kind words with our staff. We look forward to working with you again!
WARNING! Hopefully this reviews helps someone avoid the nightmare of working with this company. I can't believe these people stay in business. There is a complete lack of professionalism, and as far as I'm concerned, they just take your money and provide no value whatsoever. Actually, we're worse off than if we would have managed the property ourselves. When I asked if they could tell me what the point of working with them was, they responded that "they are the middle man." That was actually the perfect description. They jus... read more
Business response:
Hello Ashley, we do provide a variety of services for our homeowners. We assist with rent collection, accounting, dispositions, maintenance, and lease modifications to list a few. You are allowed two random inspections per year as a part of your management agreement. The random inspections must be requested by the homeowner. You also mention that your tenant did not pay their rent. We do send communication to homeowner's numerous times through the month in the event that a tenant has not submitted their rent payment. One of ... read more
Working with Eric Dom at Renters Warehouse was smooth and a breeze. He was very prompt and responsive and helped us get our new rental home! Highly recommend working with him.
Business response:
Hello Leanne, we wanted to take a moment to thank you for telling us more about your experience with Eric Dom. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. It is good to know that Eric was able to exceed your expectations and make your experience memorable. Leanne, your words of appreciation makes a world of difference. We will be sure to share your review with our team as well as Eric.
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 3.9 star rating with 853 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open at 9:00 a.m.