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Renters Warehouse
- Real Estate
- Lakewood, CO
About this business
Location details
1658 Cole Blvd, Suite 290, Lakewood, CO, 80401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is our third property management company in the last 30 years, having rented out units throughout that time. This is by far the worst company to deal with and cannot be trusted. First off, we are located in the Denver area, and were looking around for a local property management company. When talking to the local rep, we were NEVER informed that the placement service is local, but after that, all business is handled through an 800#, ie wait on hold for a while, get transferred around, and then describe the situation aga... read more
Business response:
Victor K. we are sorry to hear that we have disappointed you. Yelp unfortunately does not include a last name. Due to this, we cannot locate you in our system and look into the issues you mentioned in your review. Please contact our office at 844-793-4948 and we will be happy to assist you.
The worst property management company I've ever worked with even our landlord stated it! Three agents told me that there would no lease break fee due to the fact that we gave a 60 day notice and that applies under the Colorado law. So thinking they were trained professionals I ended up putting a double deposit on a new unit. Keep in mind that's $3000 there and now $3000 for renters warehouse. Jacob up the assistant property manager would not own up to the mistakes of his untrained staffed and he has now screwed my husband an... read more
Business response:
Hello Danielle, we are sorry to hear that we have disappointed you. Your review does not include your last name. Due to this, we cannot locate you in our system to review your concerns. At your leisure, please contact us at 844-793-4948 and we will be happy to look into your concerns.
Chris Mulhern was very professional and his communication was great. Thanks for all the help!
Business response:
Hello Brandon, thank you for taking the time to share your experience with us. We look forward to working with you again!
Chris Mulhern was very responsive and helpful throughout the viewing and move in process. He was able to meet us at our work to pick up deposits and made sure that we were in the loop through email and phone. Where Chris really impressed me was in his ability to draw the line when damages to the property were not up to standards. Our carpets ended up being replaced last minute due to the neglect of previous tenant(s). Most people wouldn't have cared enough to take this initiative. Also -- We've been living here for a few wee... read more
Business response:
We are extremely grateful for your review Bailey! We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We train and coach around a culture of empowerment, kindness and quality, and want everyone on our team to feel equipped to serve you as if you are family. We will pass along your comments to our team. It is words just like these that keep us going.
Unfortunately there is little to no response to maintenance tickets. On July 15 my move in day, my leasing agent Chris Mulhern submitted a maintenance request (287828) for the following items: Your request details as submitted are: 1) junk removal of some furniture items (piano, desk, filing cabinet) and trash 2) general cleaning (including windows), 3) patio door does not lock; there's currently a wooden door jamb 4) pool is dirty and was left uncovered 5) smoke detector missing in kitchen I called on July 29, and was quick... read more
Business response:
Hello Fernando, we are sorry to hear about your experience. Your maintenance request was submitted and the homeowner was contacted regarding your concerns. The homeowner advised our office on August 2nd that they could go out to the property the following Tuesday to perform the required work. The homeowner was provided your contact information and they were to contact you directly to coordinate a time. However, the homeowner did not go out to the property on the date they originally told us. After repeated contact attempts t... read more
This 5-star review is for my property manager Shannon Grandy. She is an amazing PM. Always responds quickly and always ready to answer all the tough questions.
Business response:
Hello Barry, thank you for taking the time to share your experience with us. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. It is good to know that our team exceeded your expectations and made your experience memorable. Your words of appreciation make a world of difference and set the tone for our employee's morale. We look forward to working with you again!
Gavin is the best realtor and rental agent you will find in the area. Very knowledgeable and has a history with the Golden and outlying communities. Great guy and will always look out for your best interest!
Business response:
Hello Joe, we appreciate you taking the time to share your experience with us. We are thrilled to hear that Gavin was able to make your experience painless. We look forward to working with you again!
Suzanne Hogan has been excellent in helping us place great tenants for our rental homes.
Business response:
Lisa, thank you for taking the time to share your experience with us. We look forward to working with you again!
Jerry made my every step of this journey effortless. From the initial viewing to handing over the keys, he was prompt, professional, and extremely thorough. He was available any time I had questions, and was knowledgeable about anything that needed to be done. Moving is never an easy task, but Jerry made it so much less stressful for my wife and I to find our new home. THANKS JERRY!!!!
Business response:
Hi Trevor, we are thankful for your time and your willingness to write a review to let us know how we are doing. We are glad to know that Renters Warehouse has been a perfect fit for you, and we totally hit the spot. We love what we do, and getting word that we are exactly what you were looking for makes us beyond excited. Our goal is to be the leaders in the industry and have everyone experience the sense that we are part of their family. We know that you have options and are very honored that you selected us and proud to h... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 3.9 star rating with 862 reviews.
When is Renters Warehouse open?
Renters Warehouse is open now. It will close at 5:00 p.m.