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Renters Warehouse
- Real Estate
- Lakewood, CO
About this business
Location details
1658 Cole Blvd, Suite 290, Lakewood, CO, 80401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Chris Mulhern was very professional and his communication was great. Thanks for all the help!
Business response:
Hello Brandon, thank you for taking the time to share your experience with us. We look forward to working with you again!
Chris Mulhern was very responsive and helpful throughout the viewing and move in process. He was able to meet us at our work to pick up deposits and made sure that we were in the loop through email and phone. Where Chris really impressed me was in his ability to draw the line when damages to the property were not up to standards. Our carpets ended up being replaced last minute due to the neglect of previous tenant(s). Most people wouldn't have cared enough to take this initiative. Also -- We've been living here for a few wee... read more
Business response:
We are extremely grateful for your review Bailey! We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We train and coach around a culture of empowerment, kindness and quality, and want everyone on our team to feel equipped to serve you as if you are family. We will pass along your comments to our team. It is words just like these that keep us going.
Unfortunately there is little to no response to maintenance tickets. On July 15 my move in day, my leasing agent Chris Mulhern submitted a maintenance request (287828) for the following items: Your request details as submitted are: 1) junk removal of some furniture items (piano, desk, filing cabinet) and trash 2) general cleaning (including windows), 3) patio door does not lock; there's currently a wooden door jamb 4) pool is dirty and was left uncovered 5) smoke detector missing in kitchen I called on July 29, and was quick... read more
Business response:
Hello Fernando, we are sorry to hear about your experience. Your maintenance request was submitted and the homeowner was contacted regarding your concerns. The homeowner advised our office on August 2nd that they could go out to the property the following Tuesday to perform the required work. The homeowner was provided your contact information and they were to contact you directly to coordinate a time. However, the homeowner did not go out to the property on the date they originally told us. After repeated contact attempts t... read more
This 5-star review is for my property manager Shannon Grandy. She is an amazing PM. Always responds quickly and always ready to answer all the tough questions.
Business response:
Hello Barry, thank you for taking the time to share your experience with us. From the start we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile. It is good to know that our team exceeded your expectations and made your experience memorable. Your words of appreciation make a world of difference and set the tone for our employee's morale. We look forward to working with you again!
Gavin is the best realtor and rental agent you will find in the area. Very knowledgeable and has a history with the Golden and outlying communities. Great guy and will always look out for your best interest!
Business response:
Hello Joe, we appreciate you taking the time to share your experience with us. We are thrilled to hear that Gavin was able to make your experience painless. We look forward to working with you again!
Suzanne Hogan has been excellent in helping us place great tenants for our rental homes.
Business response:
Lisa, thank you for taking the time to share your experience with us. We look forward to working with you again!
Jerry made my every step of this journey effortless. From the initial viewing to handing over the keys, he was prompt, professional, and extremely thorough. He was available any time I had questions, and was knowledgeable about anything that needed to be done. Moving is never an easy task, but Jerry made it so much less stressful for my wife and I to find our new home. THANKS JERRY!!!!
Business response:
Hi Trevor, we are thankful for your time and your willingness to write a review to let us know how we are doing. We are glad to know that Renters Warehouse has been a perfect fit for you, and we totally hit the spot. We love what we do, and getting word that we are exactly what you were looking for makes us beyond excited. Our goal is to be the leaders in the industry and have everyone experience the sense that we are part of their family. We know that you have options and are very honored that you selected us and proud to h... read more
Unprofessional company that specializes in leasing slumlord properties. They change their "Rent Estate Advisors" like underwear, you'll never know who to contact with issues. They emphasize that they'll work with all parties and then remove any person that has any ethics that may have helped from the account. They allow the owners to harass the tenants and say there is nothing they can do. They only care about the money they get. We have been to a showing at a house were Rent Estate Advisor Gavin Kelly, who was very deme... read more
Business response:
Hello Andrija, I spoke with the sales director for this location as well as the rent estate advisor. Neither party was able to locate you in our system with the name provided in your review. All of our employees take great care in providing high quality customer service. If you had a showing under a different name and wish to speak further please contact our office directly.
This place is such a terrible joke. I was a renter at one of the properties they "managed" and they were so unprofessional and lazy. I had a roommate moving out, and within a week, another one moving in. I called and asked them to come to do a walk through so the new tenant wouldn't get hit for any damage the previous tenant may have caused. The guy I spoke with told me to just send him pictures because he didn't feel like driving to the house...it was "too far". Nothing ever got fixed and the receptionist hung up on me seve... read more
Business response:
Hello Sarah, we are sorry to hear that you are disappointed with our services. Tenants are not able to request property inspections which is why you were advised that you could send pictures in lieu of an inspection. The homeowner is provided two maintenance inspections per year and they are the party who would choose when these inspections would occur. A "move out" inspection would not be completed if only one party was vacating the unit. Since all parties are equally responsible for damage it would not result in any change... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 3.9 star rating with 853 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open at 9:00 a.m.