This profile has been claimed by the business owner or representative.
Renters Warehouse
- Real Estate
- Lakewood, CO
About this business
Location details
1658 Cole Blvd, Suite 290, Lakewood, CO, 80401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have been waiting for three weeks for conformation of final inspection of our rental of a townhome in Thornton. We have called, emailed and have yet receive a response. They are non responsive.
Business response:
Corky, it seems we had an internal disconnect. Our apologies for not communicating clearly and addressing your request sooner. Our inspections team was aware your lease end date was 9/15. We were able to schedule and complete the move-out inspection on 9/10, meeting your deadline. We wish you the best with your move to Florida.
Had a confirmed appointment No one showed up. I could not get ahold of anyone. Horrible service!!
Business response:
I am sorry to hear that you had a negative experience, Stacy. Communication is key to success in any relationship and our relationship is certainly not an exception. We work constantly to improve communication with all our clients and prospective clients. Each rental property is shown and accepts applications until an applicant has been approved and hold funds have been submitted. Each individual homeowner determines whether or not to accept an applicant and the process can be rather quick at times. If you filled out an appl... read more
Peter Temple once again helped my husband and I to find renters for our new investment property. We are impressed with his professionalism, communication and willingness to go above and beyond. He responds quickly to any and all concerns. I highly recommend him for any of your real estate rental needs. We have used him in the past and will continue to reach out to him for all of our future needs. 5 stars plus !!!!!
Business response:
Dianne , thank you for taking the time to let us know how we are doing. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. We are so glad our efforts are paying off and you had the opportunity to experience superior service. Your comments about our team fill us with pride and equip us to provide clear and specific examples of how excellence looks like. Please continue to visit us and help us implement a strategy focused on constant improvement. We are honored to ... read more
RW is back on their A game. Have a new listing manager who ran good comps and tenants seem happy.
Business response:
Hello Tracy, we are happy to hear that you have seen an improvement in the level of service you have received. Thank you for providing us feedback on our services. We look forward to working with you again!
This is our third property management company in the last 30 years, having rented out units throughout that time. This is by far the worst company to deal with and cannot be trusted. First off, we are located in the Denver area, and were looking around for a local property management company. When talking to the local rep, we were NEVER informed that the placement service is local, but after that, all business is handled through an 800#, ie wait on hold for a while, get transferred around, and then describe the situation aga... read more
Business response:
Victor K. we are sorry to hear that we have disappointed you. Yelp unfortunately does not include a last name. Due to this, we cannot locate you in our system and look into the issues you mentioned in your review. Please contact our office at 844-793-4948 and we will be happy to assist you.
The worst property management company I've ever worked with even our landlord stated it! Three agents told me that there would no lease break fee due to the fact that we gave a 60 day notice and that applies under the Colorado law. So thinking they were trained professionals I ended up putting a double deposit on a new unit. Keep in mind that's $3000 there and now $3000 for renters warehouse. Jacob up the assistant property manager would not own up to the mistakes of his untrained staffed and he has now screwed my husband an... read more
Business response:
Hello Danielle, we are sorry to hear that we have disappointed you. Your review does not include your last name. Due to this, we cannot locate you in our system to review your concerns. At your leisure, please contact us at 844-793-4948 and we will be happy to look into your concerns.
Chris Mulhern was very professional and his communication was great. Thanks for all the help!
Business response:
Hello Brandon, thank you for taking the time to share your experience with us. We look forward to working with you again!
Chris Mulhern was very responsive and helpful throughout the viewing and move in process. He was able to meet us at our work to pick up deposits and made sure that we were in the loop through email and phone. Where Chris really impressed me was in his ability to draw the line when damages to the property were not up to standards. Our carpets ended up being replaced last minute due to the neglect of previous tenant(s). Most people wouldn't have cared enough to take this initiative. Also -- We've been living here for a few wee... read more
Business response:
We are extremely grateful for your review Bailey! We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We train and coach around a culture of empowerment, kindness and quality, and want everyone on our team to feel equipped to serve you as if you are family. We will pass along your comments to our team. It is words just like these that keep us going.
Unfortunately there is little to no response to maintenance tickets. On July 15 my move in day, my leasing agent Chris Mulhern submitted a maintenance request (287828) for the following items: Your request details as submitted are: 1) junk removal of some furniture items (piano, desk, filing cabinet) and trash 2) general cleaning (including windows), 3) patio door does not lock; there's currently a wooden door jamb 4) pool is dirty and was left uncovered 5) smoke detector missing in kitchen I called on July 29, and was quick... read more
Business response:
Hello Fernando, we are sorry to hear about your experience. Your maintenance request was submitted and the homeowner was contacted regarding your concerns. The homeowner advised our office on August 2nd that they could go out to the property the following Tuesday to perform the required work. The homeowner was provided your contact information and they were to contact you directly to coordinate a time. However, the homeowner did not go out to the property on the date they originally told us. After repeated contact attempts t... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 3.9 star rating with 848 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open on Monday at 9:00 a.m.