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Renters Warehouse
- Real Estate
- Lakewood, CO
About this business
Location details
1658 Cole Blvd, Suite 290, Lakewood, CO, 80401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is quite possibly the worst management company to ever exist. I get that they try to bend over backwards for their owners so that the owners continue to use them, but their incompetence in handling simple and easy to decipher issues is truly exhausting. They also have agents that simply lie to induce prospective tenants into agreeing to a lease. We signed a lease for a house in Littleton, and the agent, Jacob McMorrow, assured us that the owner was going to drywall and finish half of the basement, including the two bedr... read more
Business response:
Michael, we sincerely apologize for the experience you’ve described. Your concerns are serious, and we are committed to addressing them appropriately. Assurances made during the leasing process should be honored, and any discrepancies between expectations and reality are unacceptable. The issues you faced regarding the basement, cleanliness, and maintenance requests fall short of the standards we aim to uphold. We encourage you to provide additional details by contacting our team directly at (844) 793-4948 so we can investig... read more
After reading your reply it's clear you are out of touch. I was there yesterday 10/10. There are still vents missing, I took pictures. The hot water and continuing to leak water from overflow drain is not normal. Again I took pictures and a video of it yesterday, I'm paying the water bill, where do suppose this water is coming from? When it's a sign of a problem A constant leak from the overflow pipe could indicate a faulty valve or excessive pressure in the tank. Excessive pressure can be caused by high water pressure comi... read more
Business response:
We sincerely apologize for the condition of the property at the time of your move-in and the frustration it caused. At Renters Warehouse, we strive to ensure all properties are move-in ready and meet our standards for cleanliness and safety. Upon receiving your complaint about the condition of the house, we took immediate action to rectify the issues: - Cleaning: Despite initial cleaning efforts, it was clear that the quality did not meet our standards. We promptly arranged for a second, thorough cleaning of the entire hou... read more
They are impossible to communicate with. If you pay less than your rent bc you are withholding a portion for repairs made, they charge you $50 a day. By law you can withhold rent in certain circumstances, but this setup doesn't allow that.
Business response:
Julie, we are very sorry to hear about your experience with communication and rent withholding. Your feedback is important to us, and we want to address your concerns. Please contact our office at (844) 793-4948 so we can discuss your situation directly and work towards a resolution. Thank you for bringing this to our attention.
Luke, Jessie, Daisy, and Tanika are truly exceptional. Over the years, they've expertly managed my properties, consistently securing reliable tenants and negotiating excellent vendor rates. I deeply value our collaboration and look forward to our continued partnership. Highly recommended!
I am thrilled to write a positive review for Jan Lizama for her outstanding assistance in coordinating vendors for a home work order request to fix lights and a bathroom fan. Jan's professionalism, communication skills, and attention to detail made the entire process seamless and stress-free. Jan went above and beyond to ensure that all of the vendors involved in the project were informed and coordinated to ensure that the work was completed in a timely and efficient manner. She kept me informed every step of the way, provid... read more
Business response:
Thank you for taking the time to write such a positive review of Renters Warehouse and our staff member Jan Lizama. We are delighted to hear that you had a seamless and stress-free experience with us. We appreciate your recommendation and look forward to serving you in the future.
Worst property Managment company. As a landlord I receive late payments. No explanation. They didn't keep their agreement and raised their monthly commission. Unresponsive. I have 15 units and let RW manage one of them. Absolutely regretting it and can't wait to find another property manager. If you're in doubt ... look up RW on yelp in various cities.
Business response:
Danny, we apologize for the misunderstanding. We provide all the property management services you can think of for one small monthly fee including: rent collection, coordinating maintenance requests, handling legal paperwork, assisting with compliance, enforcing leases, protecting your property, issue reports and extending your tenant warranty.According to your management agreement, you received discounted management fees for the first six months of management for a promotion that was offered at that time. The six months of ... read more
My roommate's and my first experience with Renters Warehouse has been the worst by far, and we will never be working with them for future rental needs. We had taken over a lease at a townhouse in Colorado Springs, CO with Jacob McMorrow as our original property manager. They have no means of an inspection when a lease amendment is involved, and we found the townhouse completely trashed by the previous tenant, including dog feces and urine being found in the crawl space along with his abandoned personal belongings. We addres... read more
I wish I could give less than 1 star. To begin with. My realtor was the laziest person I've ever done business with. Doesn't answer phone calls, or texts for days. Emails would get answered occasionally. Once rented the property at 1331 n ogden st. The realtors/previous tenant did not have the apartment cleaned. They literally have remove out date/move in date as the same day so they don't even know if the apartment is clean before handing over the keys. It took us 10 business days to get an answer about if they would clean ... read more
Business response:
Brooklyn, thank you for reaching out. We are sad to hear we did not provide you with the best possible experience. We are always hard at work to make sure our team delivers on our brand promise and every client has a positive experience. The system automatically charges rent to the tenant ledger on the first of the month. Our team has reviewed your account. Your tenant ledger shows June rent was credited and the correct prorated amount was charged on 6/2/2022. You did have an automatic payment scheduled through 8/1/2022 that... read more
I wish I could give 0 stars. My experience renting with Renters Warehouse was a nightmare from start to finish. Jesse Sellers as a leasing agent could not have been more unprofessional, rude, or threatening. Telling us that he was "doing us a favor" by letting us know when he would enter the apartment to show prospective tenants and threatening to enter while we were sleeping because it worked better with his schedule. His inability to perform his job and lack of communication created so much stress throughout the term of ou... read more
Business response:
Katie, we are truly sorry your experience was not to your satisfaction. Our commitment is to have staff that prioritizes the needs of our clients, and is solution-driven every single time. We showed the property a total of 3 times. All appointments were times specially curated around your schedule. We provided you a move-out checklist to help ensure you receive as much of your security deposit back as possible. During the move out inspection, a representative of Renters Warehouse thoroughly documents the condition of the hom... read more
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 3.9 star rating with 862 reviews.
When is Renters Warehouse open?
Renters Warehouse is open now. It will close at 5:00 p.m.