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Renters Warehouse
- Real Estate
- Lakewood, CO
About this business
Location details
1658 Cole Blvd, Suite 290, Lakewood, CO, 80401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This past few months, me and my family have talked to Abby Herrero at Renter's Warehouse several times. At the end of each call, she thanks us for calling and claims she and her team are lucky that we chose them for our rental properties. Abby, we figured we better be honest and let you know... me and my family are the truly lucky ones! :) Nowadays, tenants are happy, the properties are in great shape, and our business is profitable. I no longer try to figure anything out. I just call you whenever there are repair requests, ... read more
Business response:
Jay, what a wonderful message to receive! Thank you for sharing how Abby Herrero and her team have made such a positive impact on your rental properties and investment experience. It's heartwarming to know that the service provided has turned your investments around and that your tenants are happy. We appreciate your heartfelt thanks and are glad to be part of your success.
Luke, Jessie, Daisy, and Tanika are truly exceptional. Over the years, they've expertly managed my properties, consistently securing reliable tenants and negotiating excellent vendor rates. I deeply value our collaboration and look forward to our continued partnership. Highly recommended!
I am thrilled to write a positive review for Jan Lizama for her outstanding assistance in coordinating vendors for a home work order request to fix lights and a bathroom fan. Jan's professionalism, communication skills, and attention to detail made the entire process seamless and stress-free. Jan went above and beyond to ensure that all of the vendors involved in the project were informed and coordinated to ensure that the work was completed in a timely and efficient manner. She kept me informed every step of the way, provid... read more
Business response:
Thank you for taking the time to write such a positive review of Renters Warehouse and our staff member Jan Lizama. We are delighted to hear that you had a seamless and stress-free experience with us. We appreciate your recommendation and look forward to serving you in the future.
Worst property Managment company. As a landlord I receive late payments. No explanation. They didn't keep their agreement and raised their monthly commission. Unresponsive. I have 15 units and let RW manage one of them. Absolutely regretting it and can't wait to find another property manager. If you're in doubt ... look up RW on yelp in various cities.
Business response:
Danny, we apologize for the misunderstanding. We provide all the property management services you can think of for one small monthly fee including: rent collection, coordinating maintenance requests, handling legal paperwork, assisting with compliance, enforcing leases, protecting your property, issue reports and extending your tenant warranty.According to your management agreement, you received discounted management fees for the first six months of management for a promotion that was offered at that time. The six months of ... read more
My roommate's and my first experience with Renters Warehouse has been the worst by far, and we will never be working with them for future rental needs. We had taken over a lease at a townhouse in Colorado Springs, CO with Jacob McMorrow as our original property manager. They have no means of an inspection when a lease amendment is involved, and we found the townhouse completely trashed by the previous tenant, including dog feces and urine being found in the crawl space along with his abandoned personal belongings. We addres... read more
I wish I could give less than 1 star. To begin with. My realtor was the laziest person I've ever done business with. Doesn't answer phone calls, or texts for days. Emails would get answered occasionally. Once rented the property at 1331 n ogden st. The realtors/previous tenant did not have the apartment cleaned. They literally have remove out date/move in date as the same day so they don't even know if the apartment is clean before handing over the keys. It took us 10 business days to get an answer about if they would clean ... read more
Business response:
Brooklyn, thank you for reaching out. We are sad to hear we did not provide you with the best possible experience. We are always hard at work to make sure our team delivers on our brand promise and every client has a positive experience. The system automatically charges rent to the tenant ledger on the first of the month. Our team has reviewed your account. Your tenant ledger shows June rent was credited and the correct prorated amount was charged on 6/2/2022. You did have an automatic payment scheduled through 8/1/2022 that... read more
I wish I could give 0 stars. My experience renting with Renters Warehouse was a nightmare from start to finish. Jesse Sellers as a leasing agent could not have been more unprofessional, rude, or threatening. Telling us that he was "doing us a favor" by letting us know when he would enter the apartment to show prospective tenants and threatening to enter while we were sleeping because it worked better with his schedule. His inability to perform his job and lack of communication created so much stress throughout the term of ou... read more
Business response:
Katie, we are truly sorry your experience was not to your satisfaction. Our commitment is to have staff that prioritizes the needs of our clients, and is solution-driven every single time. We showed the property a total of 3 times. All appointments were times specially curated around your schedule. We provided you a move-out checklist to help ensure you receive as much of your security deposit back as possible. During the move out inspection, a representative of Renters Warehouse thoroughly documents the condition of the hom... read more
This is the worst company I have ever seen of any industry, EVER. Maybe this review will be taken seriously enough to have someone important contact me, but I highly doubt it. I currently have NO oven, NO dishwasher, cockroaches coming from the disgustingly dead dishwasher they won't remove, a broken kitchen window, a broken ceiling fan, and a leaking kitchen sink. ALL of which were meant to be fixed prior to move in SIX MONTHS AGO, except for the oven which broke a month ago. In trying to have these issues resolved, I've no... read more
Business response:
Chelsea, we are truly sorry your experience has not been better. We are actively working with the homeowner to ensure the repairs are completed as quickly as possible. The owner has chosen to take care of the requests directly. He has agreed to replace the stove and dishwasher and has arranged repairs for the window and ceiling fan. Our maintenance team will continue to keep you informed on the progress. Please don't hesitate to contact our office if you have any concerns.
They did a great job of getting renters in my place. But thats about it. All they had to do was collect rent. They started charging maintenance fees taking money right out of my rent. Thing is they made mistake in billing me those maintinance fees. So I got fees for being overdrwn on my bank, had to wait weeks before they got my money back. Did that four months in a row!!!! How flipping hard is it to transfer MY money to me MY RENT and take their FEE. STUPID.
Business response:
Patricia, I’m sorry your experience wasn't better. I was unable to located your account based on the name you provided. I would like to get a little more insight into what happened here and maybe clear up some misunderstandings. Please contact us at 844-793-4948 and we will be happy to review your account.
Frequently asked questions about Renters Warehouse
How is Renters Warehouse rated?
Renters Warehouse has a 3.9 star rating with 853 reviews.
When is Renters Warehouse open?
Renters Warehouse is closed now. It will open at 9:00 a.m.