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Renton Jeep Ram Dodge Chrysler
- Car Dealers
- Renton, WA
About this business
Location details
585 Rainier Ave S, Renton, WA, 98057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Standard follow-up with out undue pressure. Invitation to come and test drive or answer questions that we may have.
Great people here and great service.
Reoccurring problems with check engine light coming on. Ive had my car in there about four times already and now I have to bring it in again for the same problem
Terrible communication and charged way more than quoted for initial inspection to find out what was wrong with the vehicle. If it weren't for the fact the only Jeep could fix the problem I would have gone elsewhere. I won't be coming back in the future if I can help it.
Business response:
Hello. Your experience with our Service Department is important to us. We would like the chance to speak with you about the quality of communication you have encountered and the cost associated with the diagnostics of your vehicle. Please contact me directly at a time that is best for you. Thank you, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
I was quoted $1860 + tax to repair a exhaust leak from the exhaust manifold. I had the same issue fixed on the right side on my previous visit ( previous oil change) that was covered under partial warranty even though the issue manifested after a previous repair (and why it was partially covered). I have noticed we have a pattern of one repair leading to another...and now this oil change they told me it was the "opposite side" that was causing the issue, and of course it wouldn't be covered under any warranty. I have lost fa... read more
Business response:
Hi there, thank you for bringing your concerns to our attention. I've brought this to our service teams attention and we'd appreciate connecting so that we can look into this deeper. Please feel free to reach out. Isaac Luis-Ruiz iruiz@psautogroup.com
They are nothing but scammers.they said my truck needed motor mounts and kept my truck for a few days.then they charged me $350.00 dollars to put my truck on the diagnostic machine and told me I needed a engine.i brought a engine and let my mechanic put it in. They never changed the motor mounts and the check engine light was on because the gas cap was lose.dont ever take your vehicle to these scammers. They get no stars and a big shame on you.
Business response:
Hello. Your service experience is important to us. I would like the chance to speak with you about the diagnosis and service recommendations our Service Team provided you with for your truck. Please reach out to me directly when you have a moment. Thank you, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
Recalls were done ok. Very difficult to reach the service advisor. I called multiple times and left multiple messages with no timely response.
Business response:
Hello. Your service experience is important to us, and it's nice to read that you were satisfied with the recall work completed on your vehicle. I would, however, like the chance to speak with you about the level of communication you received from our Service Team. Please reach out to me directly when you have a moment. Thank you, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
The check in staff are NOT friendly. The technician is unbelievable.
Business response:
Hello. Your experience with our Service Team is very important to us. I would like to speak with you about the level of customer care you received. Whenever you can, please reach out to me directly so we may discuss this in greater detail. Sincerely, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
The Jeep went in for a factory recall. The battery needed for the recall were back ordered by a month. My service time was accelerated (I believe) as a result of a pending lemon law suit. During the time the dealership had my vehicle, the vehicle indicated it was time for an oil change. No one reached out to see if I wanted to have the service done during the weeks they had my vehicle. I will now have to make an additional appointment. It was difficult to get a text back from the service provider, further the website's servi... read more
Business response:
Hello, please know that we take your feedback seriously here at Renton Jeep Ram Dodge Chrysler. We strive to ensure that every guest has a great service experience, so please reach out to me to further discuss your vehicle, wait time, or the level of communication you received. - Thank you, Isaac Luis-Ruiz, (425) 276-8582, iruiz@psautogroup.com
Frequently asked questions about Renton Jeep Ram Dodge Chrysler
How is Renton Jeep Ram Dodge Chrysler rated?
Renton Jeep Ram Dodge Chrysler has a 4.2 star rating with 4,819 reviews.
When is Renton Jeep Ram Dodge Chrysler open?
Renton Jeep Ram Dodge Chrysler is open now. It will close at 8:00 p.m.