How Drop Dead Pest Control provides jaw-dropping customer experience across multiple franchises.
Company Snapshot
Drop Dead Pest Control is a pest control company based in Menai, Sydney. The growing franchise is wildly know for their professional, efficient, and eco-friendly pest management solutions. Their team of experts uses safe and efficient methods to eliminate pests, ensuring customer satisfaction. They offer competitive pricing and a range of services including termite control, rodent control, and spider control.
- 4
- 2018
- 2008
Giving customers a voice
Drop Dead Pest Control was looking for a way to simply generate, monitor and respond to review requests to after noticing they receive most enquiries through people searching online and finding them in Google Maps. With the help of Birdeye reviews, they have been able to generate a large number of 5-star reviews and communicate with their inbound inquiries all from their website, Facebook, Google, text and email all from one place with our unified inbox.
"Apart from being able to send review requests to clients once your job has been completed and them post to our Google business listing, the best thing about Birdeye is the webchat. Everything being in one spot means its easier for us to respond quickly to inbound inquiries and we can also reply with the automated responses."
Drop Dead Pest Control has seen the following key improvements in the past 12 months with Birdeye:
- 2.3k inbound messages to their unified inbox
- 98% increase in calls to the business
- 110% increase in website visitors
- 678% increase in direction requests
- 99% increase in discovery searches
- 271% increase in Google profile views
"We loved the idea of the Birdeye reviews software from the minute we saw it and it certainly has not disappointed us. In our first 6 months of using the software, we generated over sixty 5-star reviews across Google and Facebook!"
Birdeye gets you real results that help you be chosen
- +350%
- +0.8 Stars
- +10%
Data is from over 100,000 Birdeye business customers
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
