In just one month, this furniture enterprise received 100s of new Google reviews and earned a 4.3 average nationwide rating by engaging with every customer in real-time post-transaction.
Solve customer issues quickly and thoroughly
Amplify all customer voices to Google
Assign employee tickets to customer complaints, track response time
Track sentiment trends via NLP insights for their customers and their competitors’ customers
Increased nationwide rating from 3.5 to 4.1
Generated 6x more Google reviews (4.7 average star rating)
Targeted 30-minute average issue response rate
Understand every customer’s experience
With 1000s of customers nationwide but only 93 Google reviews, Mathis Brothers could not accurately measure sentiment of their entire customer base. Many customers were simply not leaving feedback, resulting in skewed online ratings that did not reflect overall customer sentiment. To improve experience and acquire new customers, Mathis Brothers sought a way to connect with their customers at critical touchpoints to convert satisfaction into positive reviews on Google.
Resolve issues instantly with real-time engagement
High ratings from 100s of new positive reviews
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.