In just one month, Mathis Brothers increased their review count on Google by 6x and earned a 4.3 average star rating. They strive for an average issue response time of 30 minutes, and monitor this via BirdEye’s Social Ticketing tool.
To provide the top customer experience in the industry, Mathis Brothers analyzes feedback from both their customers and their competitors’ customers. Using BirdEye’s Competitive Benchmarking tool
, they can pinpoint where customer sentiment trends emerge and understand which products and services need improvement at which locations. By staying engaged with customer feedback, Mathis Brothers has been able to consistently exceed customer expectations, and high ratings from hundreds of reviews accurately reflect their dedication to customer experience.