Question 1

What is Birdeye Messaging?

Accepted Answer

Birdeye Messaging is an instant messaging platform that makes it easy for you to connect with your customers any time, anywhere, and on the channel of their choice. From a single inbox, you can reach out and respond to customers over text Google Messaging, Facebook, Instagram, email, voicemail, and beyond.

Question 2

How will Birdeye Messaging help my business?

Accepted Answer

Having convenient, immediate, 1:1 conversations with your customers lets you:

Schedule and confirm appointments
Respond to customer questions
Promote events and offers
Announce new products or services
Send and receive updates

Question 3

What are Birdeye Messaging's main capabilities?

Accepted Answer

With Birdeye Messaging you can:

Message customers via text, Webchat, and social from one inbox
Easily track and manage customer info and interactions for streamlined and more efficient communication
Use templates to save time and keep comms consistent
Assign conversations to team members and locations
Get notified every time a new customer message comes in
Track conversations and average response times

Question 4

What kinds of customer messages can I manage with Birdeye?

Accepted Answer

Birdeye allows you to manage every type of customer message from one inbox:

Respond to messages from Webchat, text, Google Business Profile, Facebook, Instagram, email, and voicemail
Text review and referral requests to get more leads
Send text message surveys to collect instant feedback
Schedule mass text messages to drive sales

Question 5

What kind of reports are available with Birdeye Messaging?

Accepted Answer

Birdeye Messaging helps you track agent productivity and average response times so you can deliver better customer experiences. Our reports let you keep track of median response time, number of conversations, and total messages received. What's more, you can easily filter all reports by location, users, or time/date.

Question 6

Is my data secure with Birdeye Messaging?

Accepted Answer

Yes - all incoming and outgoing messages are encrypted end-to-end to keep your business information secure. We store your data on a secure AWS cloud computing platform that is compliant with regulations and standards such as HIPAA to protect sensitive patient information.

Question 7

Why should I use Google Messages?

Accepted Answer

By activating Google Messages, you'll allow customers to instantly message you the moment they discover your business on Google Search helping you make the most of your online reputation as well as bringing you a steady flow of leads.

Question 8

What is a business messaging service?

Accepted Answer

A business messaging service is one that enables businesses to funnel prospect and customer messages from multiple touch points like text, email, webchat, website forms, social media, and more into one platform. This helps the business to easily track all incoming messages from one place and ensure they respond to all of them so that they don’t lose out on leads or potential business opportunities.

Question 9

What is the best instant messaging app for business?

Accepted Answer

Birdeye is the most comprehensive instant messaging app for businesses.

It allows you to integrate multiple messaging channels such as text, email, webchat, webforms, Google, Facebook, and Instagram, into one Inbox.
You can also proactively engage with existing customers via 1:1 or mass texts, video chat, and email to build relations and generate more business.
It offers you an auto-receptionist to attend to calls while you are busy and record and transcript voicemails so you text or call them back later.
The Birdeye Inbox lets you organize messages by channel, location, and other criteria so it is easy for you to manage your customer conversations.

Question 10

How do businesses use text messages?

Accepted Answer

Businesses use mass text messages to reach thousands of customers in one go. It is an affordable, easy, and effective way to message contacts for marketing, sales, customer service, and other notifications.
Some common ways in which it is used are for:

Post-consults follow ups and to book treatments
Special offers, and promotions, free trials
Membership, webinar, community social, and other event invites
New openings, products, or treatments
Service and maintenance updates
Contacting a fleet of agents or large team, at once
Retargeting customers and prompt purchases

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