Compare reputation against the competition
See how your reviews, ratings, and responses stack up against competitors. Identity where you can improve, and engage more effectively with your customers.
Monitor your Reputation Score over time and across all locations. Discover trends and areas for improvement across your ratings, review volume and response rate.
See how your reviews, ratings, and responses stack up against competitors. Identity where you can improve, and engage more effectively with your customers.
Use Insights to receive AI-powered recommendations to improve your online reputation relative to the competition.
Summarize hundreds of reviews in seconds to quickly learn what’s working — and what isn't.
Visualize your online reputation data the way you want with intuitive and shareable dashboards designed to keep everyone on the same page.
Quickly see how your reviews today stack up against last quarter, or last week — then use those insights to fine tune your customer experience.
Track your reviews across locations, rank them against each other, and share relevant insights with your location managers on time to drive stellar experiences across locations.
Measure the effectiveness of your review generation campaigns and monitor the number of reviews you get at a source, location, and channel level.
Track response time and response rate across locations, employees, and review rating. Compare performance over time and ensure your teams always respond on time.
Track NPS and identify trends in the number of promoters and detractors your brand has over time and across locations. Automatically share the data with your locations and regions to improve.
Track the number of reviews, review rating distribution, and average rating at an employee level. Use the data to reward your top performers and motivate employees that are lagging behind.
Use industry leading automation to create a steady stream of fresh reviews across Google, Facebook, and other leading sites.
Use GenAI to effortlessly manage and respond to every customer review from one intuitive dashboard.
Showcase, share, and scale your reviews to build trust with customers everywhere they’re searching.
Demo the all-in-one Birdeye Platform to get the business advantage you need