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Richard's Total Backyard Solutions

5.0

Contractors
Houston, TX

About this business

A Premier Pool Company Serving Houston And Beyond We build and service pools anywhere in Houston, Katy, Sugarland, Spring, The Woodlands and all the way from Huntsville to Beaumont to Galveston to Victoria and over to Brenham! Whether you live in Sienna Plantation, River Oaks, Cross Creek Ranch, West University, Bellaire, Aliana, Cinco Ranch, Greatwood, The Woodlands or The Heights, Richard’s Total Backyard Solutions is here for you and ready to see your dreams come to life and for your family to make memories of a lifetime... read more

Location details

1701 S Texas 6, Houston, TX, 77077, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	9:00 a.m. to 6:00 p.m.
Sun	Closed

5.01,464 reviews

Select a rating

Claire L

on BBB

a month ago

******* ****** was an outstanding help to me to solve the problem of my waterlogged hot tub cover. She was knowledgable, friendly, and assisted me in everything I needed to get my core replaced. Thank you ******* and the whole service team!

Business response:

Thank you so much for the review! We appreciate it.

Dan B

on BBB

3 months ago

******* ****** is an awesome person to deal with at Richards. She knows her business and is always a pleasure to deal with. I wouldnt use any other company as long as ******* is at Richards

Business response:

Thanks ***! We appreciate the feedback.

Phillip R

on BBB

3 months ago

They have a great team at Richards....******* ****** and ***** got my repair done quickly and professionally. Good customer service is hard to find but they have it down at Richards. *******

Business response:

Thanks ******* for the kind words and review!

Fabrizio G

on BBB

3 months ago

A bit expensive, but excellent service and a professional and responsive team.

Business response:

Thanks ******** for taking the time to leave us this review. We appreciate it!

Gerald B

on BBB

3 months ago

Angel, the Richards technician, provided an excellent service. He was early to arrive, nice in appearance, and extremely competent in his skills. Angel thoroughly troubleshot the hot tub issue and concluded a resolution. He followed through and brought the hot tub to full operational status. Angel then spent the time to familiarize me with salt water startup and demonstrated tub features to complete an excellent service.

Business response:

Thanks ***** for taking the time to leave us this review. We appreciate it!

Tara R

on BBB

3 months ago

Kristin was extremely helpful. Incredible customer service skills! Her sunny disposition and solution oriented actions made my call a true pleasure. In dealing with many people from different departments of various organizations, I can say the interaction was one of the very best experiences I’ve had. Thank you!

Addie S

on BBB

4 months ago

Customer Service was extremely friendly, personable, and prompt! The service coordinator followed up quickly and provided clear guidance same day!

Business response:

Thank you so much Addie! We appreciate the kind words.

Joel M

on BBB

4 months ago

I just want to thank Kristen ****** at Richards Backyard Services at the Hwy 6 location!! I had a problem with my spa cover within 2 years of purchase - she went to bat for me with the company and got a no-cost replacement cover - that saved me a ton of money. I love the folks at this RBS location and Kristen really went the extra mile for me which I really appreciated!!

Business response:

Thanks Mr. ****!! We sure do remember that gorgeous backyard set-up you have. Happy Hot Tubbin'

Jenny B

on BBB

4 months ago

I’m very happy with purchasing a spa from Richard’s. It’s not just a one-time transaction. The sophisticated equipment may need maintenance and tweaks over time. Kristen ****** and her service team are fantastically knowledgeable and helpful.