RingCentral Contact Center

Amber G. 

on Capterra

4 years ago

RingCentral Contact Center Pros: Wonderful support! If I had a question or concern it was address imminently. Cons: I have no negative feedback. I've had a wonderful experience. Overall: Absolutely wonderful support. Very spot on! 

Santosh B. 

on Capterra

4 years ago

Ring Central - Review Pros: - Ring central is very easy to setup and use. - This application has many features like recording, setting up rules for routing calls - This application can be customized to very high extent. Cons: - The pricing can be made more affordable - They can add more features and limits to the applications Overall: - It is a great application overall with ring central. 

Joshua S. 

on Capterra

5 years ago

Very pleased Pros: This is an industry standard and has all the basic bells/whistles for communication control Cons: the GUI could use some work. It is easy to use with mtiple folks, could be better Overall: We have been very pleased with our use. Primarily we use this for faxes, and that has been great. My partner also likes to Text using a ring central number 

Cassy B. 

on Capterra

5 years ago

Forget the old school fax machine! Pros: I love how easy it is to send and receive faxes. On our old machine, half the time faxes wouldn't send or we never received them. With RingCentral, we know we will never miss a fax again. Cons: I honestly don't have anything negative to say about it. Overall: The ease of use has made the experience top notch. 

Anthony A. 

on Capterra

5 years ago

A good software solution for teams and individuals who require more than just a physical phone Pros: Really helps keep track of calls, voicemails, and such with a computer-based user interface. Cons: Sometimes a delay from when your phone is dialed to when the info pops up on your computer. Also, frequent notices about the software needing updates which are hard to ignore or cancel out of. 

Kandace T. 

on Capterra

5 years ago

Ring Pros: I like the ease of the notifications. It makes it almost impossible to miss a call. Cons: I think the system has a lot going on. There are a lot of buttons and areas to log in to. It will definitely take some getting used to. 

Verified Reviewer 

on Capterra

5 years ago

Big Fan Pros: I love the functionality of this product. Not only can I easily access the normal "office phone functions" (colleague extensions, out of office, call directory, etc.) but now I can text clients and candidates. Cons: Generally I have no complaints. But, I wish you never had to log into your account online to access things like call logs, greeting admin, etc. I'd like to be able to do it all from the desktop app. Overall: It has helped me to speed up communication, internally and externally, without having to uti... read more

Verified Reviewer 

on Capterra

5 years ago

Ring Central For More Accurate Reports Pros: Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call. It will allow you to keep track of the Average Handle time, hold time and more, live, in a dashboard. Cons: If they could add a training on how to export the information, at the begging may be a little confusing Overall: Ring central is an user friendly app which will allow you to keep track of your calls, meetings and updates. It... read more

Kevin H. 

on Capterra

5 years ago

Our primary use is toll-free number routing Pros: It has a lot of options for setting up the routing for voice/fax, good tracking in the reporting, and has been highly reliable with only one small instance of downtime in 6 years. Cons: It can be a bit awkward to get things configured the way you'd like. The UI isn't always clear about what each option does.