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For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system har... read more
Solid option for video and conference calls Pros: Stability, ease of use, and integrations. Cons: I haven't come across a big con. I'd say sometimes having meetings with individuals out of our company, they have had a few problems connecting.
RingCentral Pros: Very easy to use. Very little training needed Cons: Not many for this product. No concerns at this time.
Good calling software, for internal & external business needs Pros: It is a super easy to use system and has good I integration options. E.g. IVR, Zendesk Cons: IVR system can be tricky to use, sometimes the app crashes so I find using it via a browser is more reliable.
Decent Meeting Software with Phone System Pros: They always have some type of promotion going on where you can sign on with a discount. Software has been pretty ease to use and adjust settings. Cons: I have had all clients struggle when signing on the first few times. This is because Ring Central prompts users to download the app to join the meeting. After waiting for a few seconds, only then it will give the option to join via web browser. Clients will often join the meeting late or not at all because of this, so I started ... read more
This software is amazing and extremely helpful! Pros: I love being able to make and receive calls via a business line and being able to join and host meetings. Cons: The customer service could be improved. They are very polite but it seems to take a while to fix issues. Overall: Overall, my experience has been good with minimal complaints. I will continue to use RingCentral for my business.
One of the leading phone systems Pros: Excellent for remote teams. Simple to use and integrate. The quality of the calls is great. Cons: Customer service needs to be improved a bit.
Great Platform for Video, Phone and Messaging, Easy to manage and inplement! Pros: Video Meeting and easy to share documents, really great and complete, lots of features and full report. Cons: To get more customized features you need to escalate plans, instead of just adding some features you could need without choosing full plan features and prices. Overall: It was a great complement to our contact center for a specific campaign and client, really great as we are getting to used with Ring central.
Quality isn't up to par with pricing Pros: Better reliability than the competition Cons: Pricing especially for small businesses is overpriced Customer service is hard to get help
Good VoIP System Pros: Very easy to use and understand system. Cons: Sometimes has outages that can virtually shut down business.
RingEX has a 4.2 star rating with 2,518 reviews.
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