This profile has been claimed by the business owner or representative.
RingEX
About this business
Review Pros: Really liked the ease of use for messaging internally - groups were a huge plus to this service! Outbound call tracking + video was very clear! Cons: The mobile app was sometimes challenging to stay up to date. Think ahead of the competitors like Slack and this will be a promising platform
Balanced and Easy to use Pros: This service was used to replace Dialpad which gave us endless problems. no such troubles with Ring Central Cons: I cannot think of a downside when compared with DialPad Overall: Perfect
Review of Ringcentral Pros: Ringcentral gave us a lot of options with a low barrier to entry. We came from an environment with no soft phone capability so the transition was very noticeable. The peer-to-peer communication and peer-to-client communication are both very simple and the call quality is always crystal clear. Cons: The initial IVR setup for our company was a very drawn out process. We had to hire an external party to create our entire workflow since the built in functionality did not suit our needs. Additionally, ... read more
Ring Central Review Pros: We got Ring Central as it integrates with our ATS system. That was the sole reason. Cons: There seems to be constant connectivity issues where it just stops working for no reason. Also, we have issues when new updates come out. Overall: It's useful because it works with our ATS System. However if there were other systems similar that did that, we'd probably explore them.
Ringcentral is great! Pros: Easy method to communication in a variety of ways with customer, such as texting, calling, video etc. Easy integration Cons: Sometimes it has issues like not logging calls, or the calls get "stuck" and I can't close out even once the calls are done. Overall: Overall it's been easy and convenient
The Only Software You'd Need For Phone Communication Pros: It's ability to integrate seemplesly into 3rd party CRMs Cons: It's transcribing feature though nice, relys on the clarity of another's voice and phone line. Overall: It's a great experience, and I would definitely recommend to others.
Small to Large business RingCentral can accommodate at reasonable price. Pros: Ease of use by all users remains fluid for simple control ability by your team. The real plus is accessing from any device anywhere your are on the internet, which is just about everywhere. Cons: rate is plus $10 per month if not paid annually. Makes lowest rate entry-level plan is $29 per month. Overall: Keep record of company correspondence in open for review, and to maintain transparency in all communications from staff and customers alike.
Easy communication Pros: Ring central has many features to communicate with the clients. It includes sms, fax, video calls, call conference features. The ring central dashboard allows managers to check employee metrics easily. Cons: As I work in the call center environment, I think there should be a feature to record outcome of my call. As for example, if the clients want me to call at a particular time, there should be feature to record that.
Great System for integration with lead management software Pros: It was a smooth integration with our CRM Cons: Not all the features are easily adapted to mobile phones. All calls are logged into our leads system, even those calls that are not meant for admissions Overall: Calls are directed easily to relevant departments and the log of calls allow us to follow up with missed calls on each student's account
Frequently asked questions about RingEX
How is RingEX rated?
RingEX has a 4.2 star rating with 2,611 reviews.
When is RingEX open?
RingEX is open now. It will close at 6:00 p.m.