Road Runner Sports

Kelli V 

on BBB

2 months ago

every one with the ******** location has been great. The VIP program has been great. I was charged the initial charge of $19.95 for first year. I was not refunded to my account as told but instead was issued as a credit which I applied to the new shoes I purchased. I recently had to return a previous shoes within the 90 days exchange and had a great experience to be able to select other shoes that were much more suited to my feet better. The only issue I have was I was not able to get the new shoes sent to my PO Box. Instead... read more

carolyn v 

on BBB

3 years ago

**** was AMAZING fitting my big feet today for running shoes! ****************** Thx ****, smart guy! 

George D 

on BBB

5 years ago

I see that others have complained about being charged a $39.99 annual membership fee without realizing there was a charge, and not being notified of the charge. This happened to me as well when I noticed a charge on my credit card posted at 4 a.m. yesterday morning. My last purchase was some five months ago, the only one in the last two years, though as I was told when I called them, I had been their customer for 27 years, buying about one pair of shoes a year. When I called and asked that my membership be cancelled (telling... read more

Jane A 

on BBB

2 weeks ago

Watch out for their membership renewal charges on your credit card.I signed up for 1 year individual membership for $20, and they took the liberty this year to UPGRADE my membership to a Family plan and charged me $49 without my consent. The Loyalty membership is no worth the hassle they put you through. 

Tai Y 

on BBB

a month ago

I signed up for a Road Runner Sports membership in 2024. I last went to the ****, ** location 8/2/25 and used my membership rewards and paid via debit card. On 9/16/25, I suddenly have a pending charge on my debit card for $99.99 which is the rate of their premium membership (even though I already have a membership). I had to dispute the charge with my bank and cancel my debit card. In researching this, it appears others are experiencing the same issue. I am canceling my membership with them and will no longer give them my b... read more

Michael N 

on BBB

a month ago

They continue to charge credit cards for VIP program despite never authorizing the program and calling multiple times to have it cancelled. I don't understand how this is legal after you ask them to cancel the plan and they confirmed they have but then they charge again. This is also terrible business model as we will never shop there again. They literally have a 1 star review rating on here but still has a BB rating of A+. huh? 

Winnie C 

on BBB

2 months ago

Although the foot analysis is helpful the store clerks werent and the companies policies are not customer centric whatsoever. Limited a stock and lack of knowledge from the associates led to my order being messed up and now me being stuck with a gift card on a brand that I do not want to spend on. Please steer clear of this brand as far as you can and shop somewhere else. 

Misia B 

on BBB

2 months ago

Buyer beware!!!! My card was charged for a VIP membership even though I never signed up for this and never agreed to the charges. I called and found out it was because I used my boyfriends membership to purchase shoes under. His card had since been closed therefor they used whatever other card has been used for purchases under his membership. This is not legal, I never signed any authorization for my card to be used for membership renewal. I have since called the company and they have guaranteed a reimbursement to my account... read more

Linda B 

on BBB

3 months ago

I echo what all the others are saying about this program. It is IMPOSSIBLE to cancel. I have been on hold for two whole days trying to get to a person to cancel the account. I was charged $99 twice on my credit card after they told me in the store that I had already been cancelled. DO NOT SIGN UP for VIP. They need to be investigated and punished for this scam of a system!