Road Runner Sports

carolyn v 

on BBB

3 years ago

**** was AMAZING fitting my big feet today for running shoes! ****************** Thx ****, smart guy! 

George D 

on BBB

5 years ago

I see that others have complained about being charged a $39.99 annual membership fee without realizing there was a charge, and not being notified of the charge. This happened to me as well when I noticed a charge on my credit card posted at 4 a.m. yesterday morning. My last purchase was some five months ago, the only one in the last two years, though as I was told when I called them, I had been their customer for 27 years, buying about one pair of shoes a year. When I called and asked that my membership be cancelled (telling... read more

Megan T 

on BBB

a year ago

I've been buying shoes here for around a year. I run a lot, so I've already purchased several pairs for myself and husband. I'm currently in Northern ********* and needed a new pair so I ordered a new brand to get shipped to me. I tried them on in the house and within the house immediately HATED them. I have since returned them and was first charged for return shipping (extremely annoying). Now, I'm being charged as the shoes are worn and they have "stains" on them. See picture below for the worn shoes with stains. Fortunate... read more

Denise L 

on BBB

a year ago

I wore these shoes long enough around the house to tell that they were too big for me. I tried to return and got the package back saying they do not take returns or exchanges for worn shoes. Well they were perfect and I have no idea how you can tell how shoes are if you can't wear them for a few minutes. I am now out 130 dollars plus the cost of shipping them back. Not sure yet if they charged me again to ship them back to me. This is a terrible company and I wish I had read the reviews. I have been buying sneakers on line f... read more

Carole M 

on BBB

2 years ago

After YEARS of repeatedly canceling of my VIP membership, I am still being charged!! Terrible customer practices. Would give them zero starts if it was an option. 

Katharine M 

on BBB

2 years ago

The representative suggested I buy two pairs of shoes, a 10 1/2 and an 11 and return. The ones that I didn't like well neither of them fit because ***** changed how they make their shoes on and a half was too small. The 11 was too big I sent the shoes back, one month later I called them up because it always takes three weeks and she said it would take three weeks for the refund. I called him one month later like where is the money? I'm told I'm gonna get merchandise credit because it was ******** on the shoes? I said prove i... read more

Jill S 

on BBB

2 years ago

They pass on shipping charges for addresses that do not get properly updated in their website. The "*************** isn't really a good discount. The quick shipping used to be a perk, but they can't even deliver on that anymore. Don't recommend anymore considering all of the other competition today. 

Greg P 

on BBB

2 years ago

This company has the slimy business practice of putting the ***** membership with automatic renewal for a fee on your purchase receipt. They know nobody sees this fine print on the receipt and the salespeople never said anything about it to me. I'll never buy from them again and will tell everyone I know. I feel this is a scam. They did, however, say they removed me from the automatic renewal when I called them. I'll be checking my credit card closely. 

Mar H 

on BBB

2 years ago

Do not do business with Road Runner Sports. I shopped in their store with my mom in May 2022. My mother had a VIP membership and I did not. We paid for our purchases separately and I did not have any affiliation with her transaction or VIP discount. I was offered membership at that time but declined. In July 2023, I had a random charge of $49.99 from Road Runner Sports. I called customer service and was told my credit card was charged to pay my mom's VIP membership renewal because her card was declined (she had her card repl... read more