Road Runner Sports

Kelli V 

on BBB

4 months ago

every one with the ******** location has been great. The VIP program has been great. I was charged the initial charge of $19.95 for first year. I was not refunded to my account as told but instead was issued as a credit which I applied to the new shoes I purchased. I recently had to return a previous shoes within the 90 days exchange and had a great experience to be able to select other shoes that were much more suited to my feet better. The only issue I have was I was not able to get the new shoes sent to my PO Box. Instead... read more

carolyn v 

on BBB

3 years ago

**** was AMAZING fitting my big feet today for running shoes! ****************** Thx ****, smart guy! 

George D 

on BBB

5 years ago

I see that others have complained about being charged a $39.99 annual membership fee without realizing there was a charge, and not being notified of the charge. This happened to me as well when I noticed a charge on my credit card posted at 4 a.m. yesterday morning. My last purchase was some five months ago, the only one in the last two years, though as I was told when I called them, I had been their customer for 27 years, buying about one pair of shoes a year. When I called and asked that my membership be cancelled (telling... read more

Lorraine M 

on BBB

a week ago

I was improperly charged for a membership renewal that I had already paid for. In addition, I was overcharged for sneakers and received the incorrect pair. A manager acknowledged this was a company error and upgraded me to VIP status, yet my card was kept on file without my consent. When I contacted customer service, the associate rudely just cancelled my membership that I paid for and told me I forfeited $75.00 credit from my last visits! I sent multiple emails to the company and executive leadership went unanswered. I am r... read more

Bart F 

on BBB

3 weeks ago

Road Runner Sports Is running a scam they have fraudulently charged my credit card. They have not let me use promised rewards cash. Don't buy anything from these thieves. Their VIP rewards program is a complete con. 

Anna M 

on BBB

a month ago

I received an email that I was being charged ***** for a VIP membership in November 29, 2024 and just caught it for November 29, 2025 When I go to my account, it states that I am not a VIP member, going to file a claim. 

Joanne W 

on BBB

a month ago

************. First time I went to the physical store to cancel my membership, said it has been cancelled, then I was charged another year for 2025. Fine... I bought a couple shoes, since I had the membership anyway. Now, I called them five times to cancel my membership, three of which they said they are unable to because their "system is down" all on different days. Alright- two OTHER times I called, their system was not down and they claimed to have cancelled the membership. Only for me to get an email a few days later, ch... read more

Jane A 

on BBB

2 months ago

Watch out for their membership renewal charges on your credit card.I signed up for 1 year individual membership for $20, and they took the liberty this year to UPGRADE my membership to a Family plan and charged me $49 without my consent. The Loyalty membership is no worth the hassle they put you through. 

Tai Y 

on BBB

3 months ago

I signed up for a Road Runner Sports membership in 2024. I last went to the ****, ** location 8/2/25 and used my membership rewards and paid via debit card. On 9/16/25, I suddenly have a pending charge on my debit card for $99.99 which is the rate of their premium membership (even though I already have a membership). I had to dispute the charge with my bank and cancel my debit card. In researching this, it appears others are experiencing the same issue. I am canceling my membership with them and will no longer give them my b... read more