Road Runner Sports

Kelli V 

on BBB

a year ago

every one with the ******** location has been great. The VIP program has been great. I was charged the initial charge of $19.95 for first year. I was not refunded to my account as told but instead was issued as a credit which I applied to the new shoes I purchased. I recently had to return a previous shoes within the 90 days exchange and had a great experience to be able to select other shoes that were much more suited to my feet better. The only issue I have was I was not able to get the new shoes sent to my PO Box. Instead... read more

carolyn v 

on BBB

4 years ago

**** was AMAZING fitting my big feet today for running shoes! ****************** Thx ****, smart guy! 

George D 

on BBB

6 years ago

I see that others have complained about being charged a $39.99 annual membership fee without realizing there was a charge, and not being notified of the charge. This happened to me as well when I noticed a charge on my credit card posted at 4 a.m. yesterday morning. My last purchase was some five months ago, the only one in the last two years, though as I was told when I called them, I had been their customer for 27 years, buying about one pair of shoes a year. When I called and asked that my membership be cancelled (telling... read more

Noelle S 

on BBB

a week ago

I have been a VIP family member at Road Runner Sports since 2019. We're a family of 5. Every time we go in they do an automatic upgrade, which I decline because the family rate fits our needs. This year at renewal, I got notification that said NOTHING about the fact that they were automatically renewing me to the platinum level. If I go into my account, it shows I've been platinum since 2019 which is utterly false, I have records showing I have always renewed at the family level. There is absolutely no way to downgrade my me... read more

Benjamin S 

on BBB

a month ago

I was a Platinum member of Road Runner Sports for several years because I genuinely believed in this company. Unfortunately, over time I watched the value of the membership steadily decline while prices continued to increase. The benefits that once made Road Runner Sports stand out have gradually disappeared, which is why I cancelled my Platinum membership today.Road Runner Sports promotes itself as a family-owned business that puts customers first, but my experience has been the exact opposite. Instead of investing in custo... read more

Staci L 

on BBB

3 months ago

THIS COMPANY IS FRAUDULENT! I purchased a pair of shoes a year ago and did not sign up for anything. I did not provide my phone number, address, or email, yet I received a $99.99 charge over a year later on the credit card I used to purchase the shoes. When I called the company, they couldn't find any account linked to my name. The representative I spoke with informed me that it's not uncommon for store salespeople to sign customers up without their consent. After researching this, I've found lawsuits in ********** regarding... read more

De R 

on BBB

4 months ago

Road Runner Sports has reactivated a membership that was cancelled years ago without my permission, and refuses to stop emailing me, which is in violation of the law. Companies are supposed to honour your request to unsubscribe.I've unsubscribed multiple times, not to mention the blatant fraud by reactivating a membership without my consent or awareness. 

Edward K 

on BBB

6 months ago

Bought some insoles that were recommended by a friend for my planter faciits they were. Very expensive but worked okay but not for the price. I later found a local shop that had some that felt amazing and were about half the price . Apparently whole signing up I somehow unknowingly signed up for a vip service at ***** pr year for what? I was billed in November and just caught the charge on January. So I contacted customer service which responded via a chat box in a quick timely manner . When I explained I never knowingly sig... read more

eric p 

on BBB

6 months ago

Ordered a month in advance for a new release shoe. Received an email on release date saying they are out of the shoe and new shipment date would be 2 weeks out. Unacceptable. Plus the shoes are $180.