Road Runner Sports

Jill Marie V 

on BBB

a year ago

Do not join their *** program - you will never be able to cancel it or reach anyone in customer service to assist you. Its a total scam - you can't return anything unless you join the *** program. When you agree to join the *** program (for an additional fee) the sales person says you can cancel at anytime and get a refund. In order for this to happen you have to actually speak with a customer representative, but you will not be able to EVER get anyone on the phone. I have been trying for two-weeks to get a hold of someone w... read more

Mel E. 

on BBB

a year ago

Road Runner Sports renewed my VIP membership without first sending an email notifying me of this renewal. My credit card company flagged it as fraud, and since I never received an email, I declined the charge and my credit card company canceled my credit card. What a hassle! I was without a credit card while they sent new cards. Here's where it gets worse.....So rather than contact me that the charge was declined, Road Runner Sports scanned my Purchase History, found a debit card I had used for a purchase last year, and then... read more

Michael G 

on BBB

a year ago

Roadrunner Sports makes it a practice to take orders for inventory they do not have on hand and have no plan to receive. I recently ordered a pair of Asics Superblast 2 running shoes. They took the order on July 10, 2024, and then they turned around and canceled it on July 14, 2024. I asked why they were canceling the order they indicated that they did not have inventory and had no idea when they would be able to fulfill the order in the future. They misrepresented their ability to fulfill an order for a product, but they we... read more

Cassie T 

on BBB

a year ago

I too was scammed with a VIP membership that I did not even know I signed up for!! Avoid this site. They are not transparent. 

Jeniy A 

on BBB

a year ago

So , my daughter showed interest in running the LA marathon last year. At some point she asked me if I could take her to this store. Drove out of our neighborhood to a nice neighborhood some distance away. I was worried that the shoes and the " personalized fitting" appointment for the custom insoles was going to be out of my budget. Employees there convinced me to not only get the custom soles but some shoes and a membership! Worst decision I could have made. I thought for what I paid plus membership I'd be treated like the... read more

Hannah G 

on BBB

a year ago

The same as everyone else has said here. Their membership is a scam, and their employees know nothing about shoes. After 3 phone calls where their system hung up on me, I cancelled my plan 2 YEARS AGO. This morning, after purchasing another pair of shoes (my mistake, I know) I received an email that my membership charge for renewal for $70 was hitting my card. I had originally cancelled cause they told me my membership was $20, and then charged me $50. Now suddenly I'm being charged $70 for something I cancelled 2 years ago.... read more

KI S 

on BBB

a year ago

I have been receiving the following emails "In 5 days, youre giving up $43.17 in VIP Rewards Cash that youve earned and saved. This is your money, so dont throw it away!Help us help you remain a VIP Family member. All were missing to keep your VIP benefits going uninterrupted is an updated credit card. Thats it.Please call your Rewards Experts ASAP at ************ or click here to update your renewal credit card and stay in your VIP Family.Its up to you. Youve got $43.17 in Rewards Cash ready to spend right now when you rene... read more

John s 

on BBB

a year ago

As others have said, their ***** club is a complete and total scam. They omitted the true price of the membership when I purchased an item from their store in 2020. I recently returned to the store to purchase another item. They push the ***** club as free upon check out. After my last experience, I asked further questions and even pointed out the $49.99 annual fee outlined on the *** terminal to which the employee advised I would not be charged. I then contacted corporate and they confirmed this was, in fact, not true. They... read more

Sameh F 

on BBB

a year ago

I bought a shoe (paid $150) two days ago and use it for only one day, the shoe sole tore, I went back to the store they told me they can't take it back or replace because I am not VIP member. This is really not a good policy, and I am not recommending anyone to buy from them.