Road Runner Sports

Jeniy A 

on BBB

a year ago

So , my daughter showed interest in running the LA marathon last year. At some point she asked me if I could take her to this store. Drove out of our neighborhood to a nice neighborhood some distance away. I was worried that the shoes and the " personalized fitting" appointment for the custom insoles was going to be out of my budget. Employees there convinced me to not only get the custom soles but some shoes and a membership! Worst decision I could have made. I thought for what I paid plus membership I'd be treated like the... read more

Hannah G 

on BBB

a year ago

The same as everyone else has said here. Their membership is a scam, and their employees know nothing about shoes. After 3 phone calls where their system hung up on me, I cancelled my plan 2 YEARS AGO. This morning, after purchasing another pair of shoes (my mistake, I know) I received an email that my membership charge for renewal for $70 was hitting my card. I had originally cancelled cause they told me my membership was $20, and then charged me $50. Now suddenly I'm being charged $70 for something I cancelled 2 years ago.... read more

KI S 

on BBB

a year ago

I have been receiving the following emails "In 5 days, youre giving up $43.17 in VIP Rewards Cash that youve earned and saved. This is your money, so dont throw it away!Help us help you remain a VIP Family member. All were missing to keep your VIP benefits going uninterrupted is an updated credit card. Thats it.Please call your Rewards Experts ASAP at ************ or click here to update your renewal credit card and stay in your VIP Family.Its up to you. Youve got $43.17 in Rewards Cash ready to spend right now when you rene... read more

John s 

on BBB

a year ago

As others have said, their ***** club is a complete and total scam. They omitted the true price of the membership when I purchased an item from their store in 2020. I recently returned to the store to purchase another item. They push the ***** club as free upon check out. After my last experience, I asked further questions and even pointed out the $49.99 annual fee outlined on the *** terminal to which the employee advised I would not be charged. I then contacted corporate and they confirmed this was, in fact, not true. They... read more

Sameh F 

on BBB

a year ago

I bought a shoe (paid $150) two days ago and use it for only one day, the shoe sole tore, I went back to the store they told me they can't take it back or replace because I am not VIP member. This is really not a good policy, and I am not recommending anyone to buy from them. 

Brett A 

on BBB

a year ago

Disallowed a return of brand new shoes. Businesses that operate like them are a disgrace. Buy somewhere else. 

Julie W 

on BBB

a year ago

Roadrunner Sports is a dishonest company. I agree completely with all the reviews regarding the "membership" charges, which I did not agree to. The bank contacted me as the charge was flagged for fraud as RR input the wrong zip code. I said I did not authorize this or any other charge. Just learned RR kept trying and the charge went through several days later for $49.99.Just off the phone with so-called customer service who argued with me, told me I could not prove I didn't sign up for this, and reluctantly agreed with me th... read more

David K 

on BBB

a year ago

Purchased 2 pair of shoes online to compare. Took them straight to the Roswell Rd store and tried them on their treadmill. Spent about 5 mins in each on the treadmill and chose the pair I liked best. Took both pair home and ran in the pair I liked. I kept the second pair just in case but never ran in them. A week later I took the second pair back to return them. The manager said they were worn and accused me of lying about not running in them. To prove his opinion that they were worn, he showed the shoe to 2 of his associate... read more

Amber O 

on BBB

a year ago

My account has a $99.99 charge from Road Runner Sports, posted 19 March 2024. This was absolutely not communicated and I have returned the shoes, so I don't even have the product.