Road Runner Sports

Rich C 

on BBB

2 years ago

I have been a long-time VIP customer of **********************. Each year I have found their customer service decline. Two weeks ago I attempted to purchase two pairs of shoes plus running shorts. The website would not allow me to pay so I called in the order. The customer representative was polite but defiinitely poorly trained. After 30 minutes on the phone (Yes for two pairs of shoes and shorts) when she checked me out she told me the price was $40 more than what it should have been. When I brought it to her attention she... read more

J. E 

on BBB

2 years ago

I will NEVER purchase anything from this company again. My last purchase was 2020. I cancelled my VIP membership and last year (2022) I was charged a membership fee. It makes me wonder how many other times I was charged and missed it. I canceled my credit card and got another. TODAY, they tried to charge me $49.99. Thankfully, my credit card company denied the payment. I called RRS and they couldnt find any charges. ** huh.I am DONE with this company. Buyers beware. Pay in cash. 

Solon C 

on BBB

2 years ago

VIP is offered as a free service at check out, but you need to click 2 or 3 'Learn More' links before getting to the fine print that mentions a $49.99 annual charge. When you cancel you lose all of your accrued VIP cash. Other reviews mention that spending any of this cash will make cancelling impossible. Cancelling, once I learned of the charge was seemingly easy, but required a phone call and I was told that it will take 3-5 days to process. That is suspicious and warrants a follow up. 

Megan T 

on BBB

2 years ago

I've been buying shoes here for around a year. I run a lot, so I've already purchased several pairs for myself and husband. I'm currently in Northern ********* and needed a new pair so I ordered a new brand to get shipped to me. I tried them on in the house and within the house immediately HATED them. I have since returned them and was first charged for return shipping (extremely annoying). Now, I'm being charged as the shoes are worn and they have "stains" on them. See picture below for the worn shoes with stains. Fortunate... read more

Rose V 

on BBB

2 years ago

Horrible membership program and customer service. The website states free shipping and trying a shoe for 90 days, yet they fail to clarify that you will be charged $10 to return/exchange a shoe,even if the shoe is unworn. I work in a hospital ER and buy several tennis shoes a year as I do 20k or so steps per night on my 12 hr shifts. They will never get my business again because they could not make an exception to ***** me the $10 shipping fee I was unaware of just once. Buy from ******or ******that do free shipping on retur... read more

Denise L 

on BBB

2 years ago

I wore these shoes long enough around the house to tell that they were too big for me. I tried to return and got the package back saying they do not take returns or exchanges for worn shoes. Well they were perfect and I have no idea how you can tell how shoes are if you can't wear them for a few minutes. I am now out 130 dollars plus the cost of shipping them back. Not sure yet if they charged me again to ship them back to me. This is a terrible company and I wish I had read the reviews. I have been buying sneakers on line f... read more

Carole M 

on BBB

2 years ago

After YEARS of repeatedly canceling of my VIP membership, I am still being charged!! Terrible customer practices. Would give them zero starts if it was an option. 

Katharine M 

on BBB

2 years ago

The representative suggested I buy two pairs of shoes, a 10 1/2 and an 11 and return. The ones that I didn't like well neither of them fit because ***** changed how they make their shoes on and a half was too small. The 11 was too big I sent the shoes back, one month later I called them up because it always takes three weeks and she said it would take three weeks for the refund. I called him one month later like where is the money? I'm told I'm gonna get merchandise credit because it was ******** on the shoes? I said prove i... read more

Jill S 

on BBB

2 years ago

They pass on shipping charges for addresses that do not get properly updated in their website. The "*************** isn't really a good discount. The quick shipping used to be a perk, but they can't even deliver on that anymore. Don't recommend anymore considering all of the other competition today.