Road Runner Sports

Rose V 

on BBB

2 years ago

Horrible membership program and customer service. The website states free shipping and trying a shoe for 90 days, yet they fail to clarify that you will be charged $10 to return/exchange a shoe,even if the shoe is unworn. I work in a hospital ER and buy several tennis shoes a year as I do 20k or so steps per night on my 12 hr shifts. They will never get my business again because they could not make an exception to ***** me the $10 shipping fee I was unaware of just once. Buy from ******or ******that do free shipping on retur... read more

Denise L 

on BBB

2 years ago

I wore these shoes long enough around the house to tell that they were too big for me. I tried to return and got the package back saying they do not take returns or exchanges for worn shoes. Well they were perfect and I have no idea how you can tell how shoes are if you can't wear them for a few minutes. I am now out 130 dollars plus the cost of shipping them back. Not sure yet if they charged me again to ship them back to me. This is a terrible company and I wish I had read the reviews. I have been buying sneakers on line f... read more

Carole M 

on BBB

2 years ago

After YEARS of repeatedly canceling of my VIP membership, I am still being charged!! Terrible customer practices. Would give them zero starts if it was an option. 

Katharine M 

on BBB

2 years ago

The representative suggested I buy two pairs of shoes, a 10 1/2 and an 11 and return. The ones that I didn't like well neither of them fit because ***** changed how they make their shoes on and a half was too small. The 11 was too big I sent the shoes back, one month later I called them up because it always takes three weeks and she said it would take three weeks for the refund. I called him one month later like where is the money? I'm told I'm gonna get merchandise credit because it was ******** on the shoes? I said prove i... read more

Jill S 

on BBB

2 years ago

They pass on shipping charges for addresses that do not get properly updated in their website. The "*************** isn't really a good discount. The quick shipping used to be a perk, but they can't even deliver on that anymore. Don't recommend anymore considering all of the other competition today. 

Greg P 

on BBB

2 years ago

This company has the slimy business practice of putting the ***** membership with automatic renewal for a fee on your purchase receipt. They know nobody sees this fine print on the receipt and the salespeople never said anything about it to me. I'll never buy from them again and will tell everyone I know. I feel this is a scam. They did, however, say they removed me from the automatic renewal when I called them. I'll be checking my credit card closely. 

Mar H 

on BBB

2 years ago

Do not do business with Road Runner Sports. I shopped in their store with my mom in May 2022. My mother had a VIP membership and I did not. We paid for our purchases separately and I did not have any affiliation with her transaction or VIP discount. I was offered membership at that time but declined. In July 2023, I had a random charge of $49.99 from Road Runner Sports. I called customer service and was told my credit card was charged to pay my mom's VIP membership renewal because her card was declined (she had her card repl... read more

Gisele S 

on BBB

2 years ago

Terrible business practices and I will never purchase a product from RRS again. I realized earlier this year that I'd been paying the annual VIP membership fee for a few years despite rarely purchasing items. RRS never sends a receipt for the subscription, and your VIP subscription information is buried on the website. After spending a frustrating hour on the website trying to remove my billing information and find my renewal date, I gave them a call. The ** rep assured me she had cancelled my membership and I would not be b... read more

Guillermo G 

on BBB

2 years ago

Something is seriously wrong with this organization:Definitely run but run away from these people. Long time customer who can not get a straight answer from representatives about my membership renewal date over the last few months. To date, I have three different answers. If you are concerned that something might be off about what they are telling you, you can not escalate to a supervisor. Your only option is to leave a message and hope for the best. Unfortunately, the "supervisor" never calls back. The sad reality is that e... read more