Road Runner Sports

Maryellen S 

on BBB

3 years ago

The sign you up to a VIP auto charge without consent. They then will not answer phone calls or answer emails if you attempt to cancel. When you order shoes they charge but weeks go by with no shipping. I don't understand how this business is legal. 

Brandon N 

on BBB

3 years ago

I have spent many hours trying to get them on the phone, over numerous days. They are never available so I can't submit a return, or cancel my membership. 

Gennadiy V 

on BBB

3 years ago

Just avoid them. Wife purchased Roll Recovery R8 massage roller ($100+). They slapped "VIP membership" without our consent and disclosing membership terms and fees. The roller is too tight (we tried just once), so we called and notified them about the return (they provided a return label in the box). We shipped back everything in the original box. In a week, we received the item back. Called again. After 25 min waiting, we talked to a lady who was trying to be helpful but could not explain their return policy and why the ite... read more

SDenn36 

on BBB

3 years ago

I had simply wanted to exchange size 8 shoes for size 8.5 and thought the *** perfect fit promise would make this easy. I could not have been more wrong..Strike 1: Their returns are not free because they will try to take the **** $ of postage out of your refund. They will also go through every possible tedious stretch of words to turn around and say this is not actually what there websites promises. Strike 2: The box the size 8.5 replacements arrive is completely smashed and turn up. I guess the shoes were okay, but this pla... read more

Nicholas Flint 

on BBB

3 years ago

STAY AWAY FROM THIS COMPANY! I purchased a pair of shoes from this company and it was too small. I ordered the correct size before returning the other pair as I needed the shoes promptly for a trip. I sent the original pair back in and was told my item had been received and Id be issued a refund within two-three business days. A week later I still have yet to receive my refund and so I called and was told my shoes had been worn so they could not issue a refund. And they couldnt have been worn!!! They were too small!!! This c... read more

EH 

on BBB

3 years ago

I havent been to this place or their website in OVER 4 YEARS. I bought a pair of sneakers there in either 2016 or 2017. Nothing. All of a sudden early this morning a charge of ***** shows up on my credit card. Ive found several stories exactly like mine online today. Unbelievable. What kind of b.s. is this, Road Runner Sports? Do you just hope that people wont notice the charge?? I shudder to think of how much money has been made off this practice. Despicable. 

Victor B 

on BBB

3 years ago

I was charged $59.99 by Road Runner Sports on 2 occasions for Membership Fee's. The first time I excused as an honest mistake. However 2 years later , I was charged $59.99 once again for a Membership Fee. So they actually kept my Debit Card on File for 3 Years. The last purchase I made was in Cash without using the phone number attached to the Account. This is extremely Unprofessional!! I will never use this company ever again.Vic B. 

Yukari W 

on BBB

3 years ago

Fraudulent business. I was charged $59.99 membership which I never authorized (they say I did in a fine letter in somewhere when I purchased a pair of running shoes). I emailed twice and never got a reply. I called and waited 20 minutes then disconnected. I finally got someone. They never accepted their responsibility. 

Ty 

on BBB

3 years ago

I had a great experience with ordering, and got a good deal on some great shoes. My problem is with the cancellation of their VIP program. You can opt into the program for a $3.99 3-month trial. I opted in, as it came with benefits, and planned to cancel right away. I learned right away that the only way to cancel is to call them. This is an absolutely ridiculous policy that is inconsiderate not only of my time, but more importantly inconsiderate of those with speech disabilities, the hard of hearing, and those with social a... read more