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Road Runner Sports
- Shoe Stores
- Kent, WA
About this business
For over 35 years, Road Runner Sports has been the expert in helping you find the best fitting running, walking and training shoes. Run in to experience the PERFECT FIT ZONE and its ground-breaking fit analysis that reveals your perfect-fitting shoes, performance socks & custom made insoles. Become a part of our VIP Family and you'll receive amazing benefits; 10% instant savings every day, earn 5% in Rewards Cash on every purchase and test run your gear for 90 days with your Perfect Fit Promise. We're also deeply rooted in o... read more
Location details
Station, 444 Ramsay Way, Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Terrible business practices and I will never purchase a product from RRS again. I realized earlier this year that I'd been paying the annual VIP membership fee for a few years despite rarely purchasing items. RRS never sends a receipt for the subscription, and your VIP subscription information is buried on the website. After spending a frustrating hour on the website trying to remove my billing information and find my renewal date, I gave them a call. The ** rep assured me she had cancelled my membership and I would not be b... read more
Something is seriously wrong with this organization:Definitely run but run away from these people. Long time customer who can not get a straight answer from representatives about my membership renewal date over the last few months. To date, I have three different answers. If you are concerned that something might be off about what they are telling you, you can not escalate to a supervisor. Your only option is to leave a message and hope for the best. Unfortunately, the "supervisor" never calls back. The sad reality is that e... read more
I would give zero stars if possible. The company is unethical. A Road Runners Sports employee signed me up for a VIP membership using a fake email address for me when I made a purchase there in 2021. Because he created a fake email address, I never received notice of renewal. We discovered this when our credit card was charged, and we called about the unexpected charge. The credit card company told us it was a subscription automatically charged to my card. I never authorized such a charge. I called Road Runners and had the s... read more
I have been a VIP member for a very long time and things are certainly not what they use to be with RRS. They have horrible /non existent customer service and are not there to help you when THEY s**** your order up. I returned a pair of running shoes that I took literally ******************* and they refused to give me a refund claiming that they shoes had signs of wear and would only give me a store credit. No such thing as their 90 day return policy! There clearly was no wear on the shoes and this is just one of their dece... read more
I would rate then 0 stars if I could! They shipped me a used pair of shoes! They arrived with no tags in a generic brown box with a mailing label slapped on it. I sent them back for a refund and they said that the shoes were worn (no shit!) and that they could only offer me an E-Card. They are selling used shoes and trying to pass them off as new. I will never, ever by another thing from this place! Easy to see why the have such a s***** rating.
I made 1 online purchases 2 years ago for a pair of shoes. I recently was looking at my PayPal transactions and saw a charge for ***** from them. Then the next year another charge of ***** ! Then this Feb a charge of *****! So I quickly called them and was told that the charge was for the premium membership I signed up for!! I do not think I did that! I bought one pair of shoes! I told them that they needed to refund me! How dare they do that! ******* said they could refund the last 2 charges but not the first one!! So they ... read more
Don't sign up for their VIP program- I got caught with over $150 of recurring annual "reward" charges on my account with no warning of the recurring charges, no chance to cancel. I found it by checking a Paypal account transaction that looked suspect. When I called, they confirmed for me that I purchased a pair of shoes in 2020 and was receiving automatic charges for 3 years....they were kind enough to cancel the most recent one, but prorated "because I was a VIP for that prorated period." WHAT A SCAM. BUYER BEWARE.
Today I bought a total of 5 shoes. The sales employee tried to sell rewards membership telling my friend and I that it was only $4.00 more for up to 20% off. She mumbled when I repeated it. Then I read all the reviews and most complain of being charged VIP membership without permission or warning. I looked at my receipt, and ****, the rude and unhelpful employee charged me $19.99 without my knowledge and completely misleading me. False advertisement fraudulent misrepresentation. The attorney state general takes this serious.... read more
I am also a victim of the **** Auto renew" except for the fact that I haven't bought anything from them for YEARS and after this I'm warning all of my friends and family that this is right up there with ***** Fargo. My guess is that they noticed they had a credit card on file for me and decided I wouldn't notice. I confirmed the last purchase I made with them was 2013!!! I'm going directly to my credit card company and reporting it as an unauthorized transaction to get the charge reversed and strongly suggest you check with ... read more
Frequently asked questions about Road Runner Sports
How is Road Runner Sports rated?
Road Runner Sports has a 4.4 star rating with 1,177 reviews.
When is Road Runner Sports open?
Road Runner Sports is closed now. It will open at 11:00 a.m.