Road Runner Sports

Lorraine M 

on BBB

2 months ago

I was improperly charged for a membership renewal that I had already paid for. In addition, I was overcharged for sneakers and received the incorrect pair. A manager acknowledged this was a company error and upgraded me to VIP status, yet my card was kept on file without my consent. When I contacted customer service, the associate rudely just cancelled my membership that I paid for and told me I forfeited $75.00 credit from my last visits! I sent multiple emails to the company and executive leadership went unanswered. I am r... read more

Bart F 

on BBB

2 months ago

Road Runner Sports Is running a scam they have fraudulently charged my credit card. They have not let me use promised rewards cash. Don't buy anything from these thieves. Their VIP rewards program is a complete con. 

Anna M 

on BBB

2 months ago

I received an email that I was being charged ***** for a VIP membership in November 29, 2024 and just caught it for November 29, 2025 When I go to my account, it states that I am not a VIP member, going to file a claim. 

Joanne W 

on BBB

3 months ago

************. First time I went to the physical store to cancel my membership, said it has been cancelled, then I was charged another year for 2025. Fine... I bought a couple shoes, since I had the membership anyway. Now, I called them five times to cancel my membership, three of which they said they are unable to because their "system is down" all on different days. Alright- two OTHER times I called, their system was not down and they claimed to have cancelled the membership. Only for me to get an email a few days later, ch... read more

Jane A 

on BBB

4 months ago

Watch out for their membership renewal charges on your credit card.I signed up for 1 year individual membership for $20, and they took the liberty this year to UPGRADE my membership to a Family plan and charged me $49 without my consent. The Loyalty membership is no worth the hassle they put you through. 

Tai Y 

on BBB

5 months ago

I signed up for a Road Runner Sports membership in 2024. I last went to the ****, ** location 8/2/25 and used my membership rewards and paid via debit card. On 9/16/25, I suddenly have a pending charge on my debit card for $99.99 which is the rate of their premium membership (even though I already have a membership). I had to dispute the charge with my bank and cancel my debit card. In researching this, it appears others are experiencing the same issue. I am canceling my membership with them and will no longer give them my b... read more

Michael N 

on BBB

5 months ago

They continue to charge credit cards for VIP program despite never authorizing the program and calling multiple times to have it cancelled. I don't understand how this is legal after you ask them to cancel the plan and they confirmed they have but then they charge again. This is also terrible business model as we will never shop there again. They literally have a 1 star review rating on here but still has a BB rating of A+. huh? 

Winnie C 

on BBB

7 months ago

Although the foot analysis is helpful the store clerks werent and the companies policies are not customer centric whatsoever. Limited a stock and lack of knowledge from the associates led to my order being messed up and now me being stuck with a gift card on a brand that I do not want to spend on. Please steer clear of this brand as far as you can and shop somewhere else. 

Misia B 

on BBB

7 months ago

Buyer beware!!!! My card was charged for a VIP membership even though I never signed up for this and never agreed to the charges. I called and found out it was because I used my boyfriends membership to purchase shoes under. His card had since been closed therefor they used whatever other card has been used for purchases under his membership. This is not legal, I never signed any authorization for my card to be used for membership renewal. I have since called the company and they have guaranteed a reimbursement to my account... read more