Road Runner Sports

Lisa W 

on BBB

7 months ago

We have purchased shoes at Road Runner sports in ******* and have been pleased with their service and products. Our last purchase in the store was a year ago; we have never purchased anything online from Road Runner Sports. Our bank alerted us this month to an unauthorized charge and my debit card was shut down. The following week another charge was made to my husband's debit card for a membership that we have never signed up for. I've read that Road Runner Sports has "settled" a class action lawsuit for this illegal practic... read more

Danielle C 

on BBB

7 months ago

Website claims to have 90 day fit guarantee easy returns. They do not clearly state that online returns cost a fee. Its hidden in the small print and you dont see the amount until you actually start the return. It feels very deceptive. Called and talked to customer service *** and they were not helpful. Sent an email and got an automated AI response. 

Elena S 

on BBB

8 months ago

They are such scammers! I bought a pair of shoes from them but then a year later they charge my cc an annual membership. I disputed my case but my bank sided with the merchant. I do NOT have a membership with them nor ever signed up with an email. They just charged what ever cc was on file. 

Devon C 

on BBB

8 months ago

I was signed up for a recurring charge - a "VIP membership" - 3 years ago at the point of sale without my knowledge. After seeing the charge on a recent statement I called to dispute. They refused to refund the charges, even after I made it clear I had been signed up for this service w/o my knowledge.This as at the ** PDX location, on or around Aug 2023. 

Lorraine M 

on BBB

8 months ago

I was improperly charged for a membership renewal that I had already paid for. In addition, I was overcharged for sneakers and received the incorrect pair. A manager acknowledged this was a company error and upgraded me to VIP status, yet my card was kept on file without my consent. When I contacted customer service, the associate rudely just cancelled my membership that I paid for and told me I forfeited $75.00 credit from my last visits! I sent multiple emails to the company and executive leadership went unanswered. I am r... read more

Bart F 

on BBB

9 months ago

Road Runner Sports Is running a scam they have fraudulently charged my credit card. They have not let me use promised rewards cash. Don't buy anything from these thieves. Their VIP rewards program is a complete con. 

Anna M 

on BBB

9 months ago

I received an email that I was being charged ***** for a VIP membership in November 29, 2024 and just caught it for November 29, 2025 When I go to my account, it states that I am not a VIP member, going to file a claim. 

Joanne W 

on BBB

10 months ago

************. First time I went to the physical store to cancel my membership, said it has been cancelled, then I was charged another year for 2025. Fine... I bought a couple shoes, since I had the membership anyway. Now, I called them five times to cancel my membership, three of which they said they are unable to because their "system is down" all on different days. Alright- two OTHER times I called, their system was not down and they claimed to have cancelled the membership. Only for me to get an email a few days later, ch... read more

Jane A 

on BBB

11 months ago

Watch out for their membership renewal charges on your credit card.I signed up for 1 year individual membership for $20, and they took the liberty this year to UPGRADE my membership to a Family plan and charged me $49 without my consent. The Loyalty membership is no worth the hassle they put you through.