Road Runner Sports

Danielle C 

on BBB

6 months ago

Website claims to have 90 day fit guarantee easy returns. They do not clearly state that online returns cost a fee. Its hidden in the small print and you dont see the amount until you actually start the return. It feels very deceptive. Called and talked to customer service *** and they were not helpful. Sent an email and got an automated AI response. 

Elena S 

on BBB

6 months ago

They are such scammers! I bought a pair of shoes from them but then a year later they charge my cc an annual membership. I disputed my case but my bank sided with the merchant. I do NOT have a membership with them nor ever signed up with an email. They just charged what ever cc was on file. 

Devon C 

on BBB

6 months ago

I was signed up for a recurring charge - a "VIP membership" - 3 years ago at the point of sale without my knowledge. After seeing the charge on a recent statement I called to dispute. They refused to refund the charges, even after I made it clear I had been signed up for this service w/o my knowledge.This as at the ** PDX location, on or around Aug 2023. 

Lorraine M 

on BBB

7 months ago

I was improperly charged for a membership renewal that I had already paid for. In addition, I was overcharged for sneakers and received the incorrect pair. A manager acknowledged this was a company error and upgraded me to VIP status, yet my card was kept on file without my consent. When I contacted customer service, the associate rudely just cancelled my membership that I paid for and told me I forfeited $75.00 credit from my last visits! I sent multiple emails to the company and executive leadership went unanswered. I am r... read more

Bart F 

on BBB

7 months ago

Road Runner Sports Is running a scam they have fraudulently charged my credit card. They have not let me use promised rewards cash. Don't buy anything from these thieves. Their VIP rewards program is a complete con. 

Anna M 

on BBB

7 months ago

I received an email that I was being charged ***** for a VIP membership in November 29, 2024 and just caught it for November 29, 2025 When I go to my account, it states that I am not a VIP member, going to file a claim. 

Joanne W 

on BBB

8 months ago

************. First time I went to the physical store to cancel my membership, said it has been cancelled, then I was charged another year for 2025. Fine... I bought a couple shoes, since I had the membership anyway. Now, I called them five times to cancel my membership, three of which they said they are unable to because their "system is down" all on different days. Alright- two OTHER times I called, their system was not down and they claimed to have cancelled the membership. Only for me to get an email a few days later, ch... read more

Jane A 

on BBB

9 months ago

Watch out for their membership renewal charges on your credit card.I signed up for 1 year individual membership for $20, and they took the liberty this year to UPGRADE my membership to a Family plan and charged me $49 without my consent. The Loyalty membership is no worth the hassle they put you through. 

Tai Y 

on BBB

10 months ago

I signed up for a Road Runner Sports membership in 2024. I last went to the ****, ** location 8/2/25 and used my membership rewards and paid via debit card. On 9/16/25, I suddenly have a pending charge on my debit card for $99.99 which is the rate of their premium membership (even though I already have a membership). I had to dispute the charge with my bank and cancel my debit card. In researching this, it appears others are experiencing the same issue. I am canceling my membership with them and will no longer give them my b... read more