Road Runner Sports

Atticus H 

on BBB

4 months ago

Whatever you do DO NOT SIGN UP FOR THEIR VIP PROGRAM. Bought a pair of shoes over a year ago, and they sold me on the VIP program to get a discount on my shoes. Fast forward to a year later and I recalled that they mentioned this was a yearly charge, no big I figured I would call and have them cancel as I no longer needed it.Calling this store is a waste of your time, I called and the phone rang for 20+ minutes. No answer at any point so I drove all the way to the store just to cancel. I told them I wanted to cancel my VIP a... read more

Devin C 

on BBB

5 months ago

I placed an order on March 28th with a promise ship date of 4/3. I call because I have received no updates on my order, and after seeing they had 3 units in stock available for purchase. I'm told it's still on backorder and has not shipped, that the information on their website is incorrect. Had I known that's how they do business, I wouldn't have placed that order. I'll be cancelling the membership, keeping the receipts confirming the date of cancellation, and if they try to charge me for membership charges at a later date,... read more

Joleen S 

on BBB

8 months ago

On Jan 2, 2025 my credit card was charged $49.99 by Road Runner Sports. I called the 800 number, was on hold for 20 minutes. The gentleman who answered the phone, kept trying to explain all the benefits I received. I kept saying I did not sign up, reverse the charge. After multiple times he finally said I understand I will credit your account back. I have not shopped at a Roadrunner store in over 15 years, so not sure how they got my credit card and email address. Beware, check credit card charges often. 

Aimee L 

on BBB

9 months ago

The store signed me up for the store's loyalty program which I did not approve. Charged my card $49.99 - once I disputed the charge they credited the account. Now months later, ONCE AGAIN they have charged my card $49.00 and I am having to dispute the charge. Obviously the employees work on commission. Never shopping there again! Buyer beware!!! 

Marissa Q 

on BBB

9 months ago

two separate occasions charged for vip, this happened at two different stores, years apart. I make a purchase using a vip account not related in any way to my credit card and then a few months later a random charge comes in this time for ***** causing me to cancel my credit card. This is literally crazy!! 

Angela M 

on BBB

9 months ago

Unfortunately, I signed up for Roadrunners VIP program 2 years ago for Christmas purchases. I canceled it 1 year ago but recently discovered they never canceled it. When I called about it recently, they admitted there was a problem with canceling online and canceled it for me. Similar to other comlaints I've seen, I was told I could use rewards cash through the end of the month. When I tried to do so, another *** said it was canceled and I could not redeem. I was out the ***** renewal, lost ***** in rewards cash but they pro... read more

James C 

on BBB

11 months ago

I was scammed out of $49 by the ************************************ location. I purchased a running arm band for a cell phone and then one year later get hit with an automatic $49.99 membership fee. It was the only time I was ever in that store. I never consented to a membership and it wasn't even mentioned to me. It took a long time to finally speak with an operator at Road Runner. She said they would cancel the membership and refund my money, but there was no apology offered and she acted like I must have signed up for it... read more

C. S 

on BBB

11 months ago

We bought a pair of running shoes in 2021. Without knowing we were signed up for the VIP club. Also without our consent we have been charged yearly $69.99. Surprisingly, we were charged a recurrent charge to our debit account from an expired debit card for this membership. We managed to have our bank block the most recent transaction and we were able to get a refund for this year's attempt. We called Road Runner and were on hold for 2 hours with no response. This is a scam, Road Runner, does not send you a receipt or inform ... read more

mark n 

on BBB

a year ago

Roadrunner created a new account using a fake email address and charged for an annual renewal without my consent using my wifes credit card number. This has been an ongoing issue for several years using several credit cards and several fake accounts.