Road Runner Sports

Barbara W 

on BBB

2 years ago

I would give zero stars if possible. The company is unethical. A Road Runners Sports employee signed me up for a VIP membership using a fake email address for me when I made a purchase there in 2021. Because he created a fake email address, I never received notice of renewal. We discovered this when our credit card was charged, and we called about the unexpected charge. The credit card company told us it was a subscription automatically charged to my card. I never authorized such a charge. I called Road Runners and had the s... read more

Julie C 

on BBB

2 years ago

I have been a VIP member for a very long time and things are certainly not what they use to be with RRS. They have horrible /non existent customer service and are not there to help you when THEY s**** your order up. I returned a pair of running shoes that I took literally ******************* and they refused to give me a refund claiming that they shoes had signs of wear and would only give me a store credit. No such thing as their 90 day return policy! There clearly was no wear on the shoes and this is just one of their dece... read more

Tony P 

on BBB

2 years ago

I would rate then 0 stars if I could! They shipped me a used pair of shoes! They arrived with no tags in a generic brown box with a mailing label slapped on it. I sent them back for a refund and they said that the shoes were worn (no shit!) and that they could only offer me an E-Card. They are selling used shoes and trying to pass them off as new. I will never, ever by another thing from this place! Easy to see why the have such a s***** rating. 

Rosemary P 

on BBB

2 years ago

I made 1 online purchases 2 years ago for a pair of shoes. I recently was looking at my PayPal transactions and saw a charge for ***** from them. Then the next year another charge of ***** ! Then this Feb a charge of *****! So I quickly called them and was told that the charge was for the premium membership I signed up for!! I do not think I did that! I bought one pair of shoes! I told them that they needed to refund me! How dare they do that! ******* said they could refund the last 2 charges but not the first one!! So they ... read more

Denise S 

on BBB

2 years ago

Don't sign up for their VIP program- I got caught with over $150 of recurring annual "reward" charges on my account with no warning of the recurring charges, no chance to cancel. I found it by checking a Paypal account transaction that looked suspect. When I called, they confirmed for me that I purchased a pair of shoes in 2020 and was receiving automatic charges for 3 years....they were kind enough to cancel the most recent one, but prorated "because I was a VIP for that prorated period." WHAT A SCAM. BUYER BEWARE. 

Lee M 

on BBB

2 years ago

Today I bought a total of 5 shoes. The sales employee tried to sell rewards membership telling my friend and I that it was only $4.00 more for up to 20% off. She mumbled when I repeated it. Then I read all the reviews and most complain of being charged VIP membership without permission or warning. I looked at my receipt, and ****, the rude and unhelpful employee charged me $19.99 without my knowledge and completely misleading me. False advertisement fraudulent misrepresentation. The attorney state general takes this serious.... read more

Jeremy K 

on BBB

2 years ago

I am also a victim of the **** Auto renew" except for the fact that I haven't bought anything from them for YEARS and after this I'm warning all of my friends and family that this is right up there with ***** Fargo. My guess is that they noticed they had a credit card on file for me and decided I wouldn't notice. I confirmed the last purchase I made with them was 2013!!! I'm going directly to my credit card company and reporting it as an unauthorized transaction to get the charge reversed and strongly suggest you check with ... read more

Steele B 

on BBB

2 years ago

The membership plan should be avoided. Despite being told I could cancel, which I did, my credit card was charged anyway. I went in to the store (**********) and they assured me my account would be credited and the manager would give me a call. Neither happened. Avoid the subscription program at all costs! 

Mike B 

on BBB

2 years ago

They automatically charged a yearly membership fee twice without my consent or a heads-up and they would have charged for additional years if I hadn't realized what was going on and called them to cancel my membership. Don't patronize them. There are plenty of better stores that do what they do.