Road Runner Sports

Katharine M 

on BBB

2 years ago

The representative suggested I buy two pairs of shoes, a 10 1/2 and an 11 and return. The ones that I didn't like well neither of them fit because ***** changed how they make their shoes on and a half was too small. The 11 was too big I sent the shoes back, one month later I called them up because it always takes three weeks and she said it would take three weeks for the refund. I called him one month later like where is the money? I'm told I'm gonna get merchandise credit because it was ******** on the shoes? I said prove i... read more

Jill S 

on BBB

2 years ago

They pass on shipping charges for addresses that do not get properly updated in their website. The "*************** isn't really a good discount. The quick shipping used to be a perk, but they can't even deliver on that anymore. Don't recommend anymore considering all of the other competition today. 

Greg P 

on BBB

2 years ago

This company has the slimy business practice of putting the ***** membership with automatic renewal for a fee on your purchase receipt. They know nobody sees this fine print on the receipt and the salespeople never said anything about it to me. I'll never buy from them again and will tell everyone I know. I feel this is a scam. They did, however, say they removed me from the automatic renewal when I called them. I'll be checking my credit card closely. 

Mar H 

on BBB

2 years ago

Do not do business with Road Runner Sports. I shopped in their store with my mom in May 2022. My mother had a VIP membership and I did not. We paid for our purchases separately and I did not have any affiliation with her transaction or VIP discount. I was offered membership at that time but declined. In July 2023, I had a random charge of $49.99 from Road Runner Sports. I called customer service and was told my credit card was charged to pay my mom's VIP membership renewal because her card was declined (she had her card repl... read more

Gisele S 

on BBB

2 years ago

Terrible business practices and I will never purchase a product from RRS again. I realized earlier this year that I'd been paying the annual VIP membership fee for a few years despite rarely purchasing items. RRS never sends a receipt for the subscription, and your VIP subscription information is buried on the website. After spending a frustrating hour on the website trying to remove my billing information and find my renewal date, I gave them a call. The ** rep assured me she had cancelled my membership and I would not be b... read more

Guillermo G 

on BBB

2 years ago

Something is seriously wrong with this organization:Definitely run but run away from these people. Long time customer who can not get a straight answer from representatives about my membership renewal date over the last few months. To date, I have three different answers. If you are concerned that something might be off about what they are telling you, you can not escalate to a supervisor. Your only option is to leave a message and hope for the best. Unfortunately, the "supervisor" never calls back. The sad reality is that e... read more

Barbara W 

on BBB

2 years ago

I would give zero stars if possible. The company is unethical. A Road Runners Sports employee signed me up for a VIP membership using a fake email address for me when I made a purchase there in 2021. Because he created a fake email address, I never received notice of renewal. We discovered this when our credit card was charged, and we called about the unexpected charge. The credit card company told us it was a subscription automatically charged to my card. I never authorized such a charge. I called Road Runners and had the s... read more

Julie C 

on BBB

2 years ago

I have been a VIP member for a very long time and things are certainly not what they use to be with RRS. They have horrible /non existent customer service and are not there to help you when THEY s**** your order up. I returned a pair of running shoes that I took literally ******************* and they refused to give me a refund claiming that they shoes had signs of wear and would only give me a store credit. No such thing as their 90 day return policy! There clearly was no wear on the shoes and this is just one of their dece... read more

Tony P 

on BBB

2 years ago

I would rate then 0 stars if I could! They shipped me a used pair of shoes! They arrived with no tags in a generic brown box with a mailing label slapped on it. I sent them back for a refund and they said that the shoes were worn (no shit!) and that they could only offer me an E-Card. They are selling used shoes and trying to pass them off as new. I will never, ever by another thing from this place! Easy to see why the have such a s***** rating.