Road Runner Sports

John s 

on BBB

a year ago

As others have said, their ***** club is a complete and total scam. They omitted the true price of the membership when I purchased an item from their store in 2020. I recently returned to the store to purchase another item. They push the ***** club as free upon check out. After my last experience, I asked further questions and even pointed out the $49.99 annual fee outlined on the *** terminal to which the employee advised I would not be charged. I then contacted corporate and they confirmed this was, in fact, not true. They... read more

Sameh F 

on BBB

a year ago

I bought a shoe (paid $150) two days ago and use it for only one day, the shoe sole tore, I went back to the store they told me they can't take it back or replace because I am not VIP member. This is really not a good policy, and I am not recommending anyone to buy from them. 

Brett A 

on BBB

a year ago

Disallowed a return of brand new shoes. Businesses that operate like them are a disgrace. Buy somewhere else. 

Julie W 

on BBB

a year ago

Roadrunner Sports is a dishonest company. I agree completely with all the reviews regarding the "membership" charges, which I did not agree to. The bank contacted me as the charge was flagged for fraud as RR input the wrong zip code. I said I did not authorize this or any other charge. Just learned RR kept trying and the charge went through several days later for $49.99.Just off the phone with so-called customer service who argued with me, told me I could not prove I didn't sign up for this, and reluctantly agreed with me th... read more

David K 

on BBB

a year ago

Purchased 2 pair of shoes online to compare. Took them straight to the Roswell Rd store and tried them on their treadmill. Spent about 5 mins in each on the treadmill and chose the pair I liked best. Took both pair home and ran in the pair I liked. I kept the second pair just in case but never ran in them. A week later I took the second pair back to return them. The manager said they were worn and accused me of lying about not running in them. To prove his opinion that they were worn, he showed the shoe to 2 of his associate... read more

Amber O 

on BBB

a year ago

My account has a $99.99 charge from Road Runner Sports, posted 19 March 2024. This was absolutely not communicated and I have returned the shoes, so I don't even have the product. 

Alma O 

on BBB

a year ago

I paid for the membership plan during my first visit to the *************, ** store on March 2, 2023. I was told that they would send an email before the renewal date a year later. They did NOT send an email. So when I was awakened by a text from my bank at 7 am on Sunday, Feb 18, 2024, asking if I authorized a payment of $99.99, I replied NO. My card was then deactivated. I had taken a friend to buy shoes using my membership benefits on Jan 26, 2024. The store employees stressed that friends and family would be able to use ... read more

Zoe M 

on BBB

a year ago

This company is a SCAM. They signed me up under false pretenses that it was only $19.99 per month and then I find out that it's $49.99 at my renewal. I purchased from them again and they have upgraded me several times to family and platinum without telling me. I have had to downgrade my account but they upgrade whenever I purchase something. I will be cancelling my membership immediately and I expect they will try to charge my card. I am debating if I am looking into a class action lawsuit considering all these reviews that ... read more

Shawn G 

on BBB

a year ago

Fraud Alert! I cancelled my membership with them. Two days later I received an email that my membership was successfully renewed. The fraudulently charged my son's credit card, without his authorization for the membership fee on my account, the charge was processed AFTER I cancelled the membership. When I called they had no explanation as to why they charged his card except that it was used to purchase a shoes on my membership. BEWARE apparently they stored his card and when my charge did not go through (due to cancellation)... read more