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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
we went for the Thanksgiving dinner. Our waitress decided that because we got an appetizer that she wouldn’t bring us our choice of either salad or soup. That was part of the $75 charge for the dinner. The food was good. The service was horrible the worst waitress ever I took the $24 for the shrimp cocktail off of her tip. I think that was fair. I will try another restaurant next year for Thanksgiving dinner overpriced, and terrible service.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the service you experienced during your Thanksgiving dinner at Roxy. We are disappointed to hear that your waitress did not provide you with the full meal as advertised, including the choice of salad or soup. This is not the level of service we strive to provide, especially during a special holiday meal. We understand your frustration with the overpriced experience and subpar service.
The food was not that great was hoping for a traditional Thanksgiving dinner, and that was not even close
Business response:
We appreciate you taking the time to provide your feedback, Steve. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
Service was very slow, even though not crowded. Some tables received more attention than us. Mignonette sauce with oysters bland. One of our favorite restaurants, disappointing visit
Business response:
Sorry for any inconvenience during your visit, Becki. We strive to improve based on your feedback. Thank you for sharing your experience with us.
My husband and myself always get the Prime Rib as it is the best ever, juicy, tender and the ice cream sunday made by the young boy who used to were the best. We raved about this to our friends and we all went for our anniversaries. Well the Prime Rib came and it was less then half the size we split before and it was really tuff and not juicy. The Ice Cream sundae was made by a young girl who didn't take pride in her work. The ice cream and whip cream and too many nuts and cookies and chocolate topping were previously frozen... read more
Business response:
Thank you for your feedback. We apologize for not meeting your expectations during your recent visit. We'll address the issues with our staff to ensure consistent quality. We appreciate your loyalty and hope to serve you better in the future.
They were short staffed. The Shriners convention was in town and it overwhelmed them. Out server was great though. I didn't get her name. The bartender was horrific. I ordered an old fashioned and it was orange. Our drinks came after salads and the wine we ordered for dinner. We used to go to Roxy every time we were in town. The menu has changed. A lot has been taken out. We don't want to go to Ruth Chris. Unfortunately, Roxy has become another victim in Caesar's corporate takeover. It ruined a good thing!
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Roxy
We were seated next to a table of 20. They were only 1 foot away from us. They made any conversation impossible. We asked to be moved. 10 feet away there were empty tables, which would have been much better, but we were told we could not move. One empty booth was still empty when we left. We did have reservations. Our food was delivered very quickly and our waiter was terrific. But the noise level was simply horrendous., with an empty table 10 feet away, it made what should have been a terrific dinner a very unpleasant exper... read more
Business response:
Please excuse any inconvenience you experienced during your visit. We apologize for the noise level and seating situation. We appreciate your feedback and will work to improve in these areas. Thank you for dining with us at Roxy.
Made reservation months ago for a table out of the way for an anniversary dinner with friends. They seated us on a busy walkway by a door to the open sushi bar courtyard/casino area. Very noisy. Sat for over half an hour with menus before anyone addressed us. Ordered drinks, sat another HOUR before they took our orders. Took 4 hours to get out of there. They are extremely expensive for everything being ala cart. $90+ for a ribeye that is choice, not prime. Verified by the chef. $45 for a whisky old fashioned in a small cheap... read more
Business response:
Your concerns are noted. We apologize for the disappointing experience you had at Roxy. We will address the issues you mentioned with our team to ensure better service in the future. Thank you for bringing this to our attention.
We had a party of 4 for an early dinner. The staff members were very polite and accommodating. We enjoyed excellent fillets, the pork loin and the curry chicken. All were incredibly delicious along with the wine. We also shared the shishito peppers as an appetizer and the Roxy Sunday for dessert.
Business response:
We're pleased to hear that you enjoyed your dining experience at Roxy! Thank you for your kind words and we hope to see you again soon.
We eat here every time while in Reno. It's always been an excellent experience, but this time was a disaster. The lobster tail was underdone, kind of rubbery and seemed waterlogged or previously frozen. They brought out a replacement and while cooked through, it wasn't that much better in terms of quality. All of our hot food dishes arrived luke warm to cool like they had been sitting around for a while in the kitchen. The entire wait staff was inattentive from our waiter to the busser. Our finished appetizer plates sat on t... read more
Business response:
It's regrettable to hear about your recent experience at Roxy. We apologize for the issues you encountered with your meal and the service provided. Your feedback is valuable to us and we will address these concerns with our team to ensure a better dining experience in the future. Thank you for bringing this to our attention.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,707 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.