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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
We were first time guests at this restaurant as we were attending a concert . Checked in with the hostess & she made us wait 15 min to be seated. Not a great start. The server was extremely dull & 100% non attentive. Extremely slow service all the way around. We had to actually ask another server to eventually get our bill! I ordered the prime rib & it honestly was the worst I have ever had! Thin, overcooked & tasteless in a plate of au jus. Had to ask for salt & pepper for potato(none on our minute 2 top). Pricey lackluster... read more
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Roxy
Service person was quick, efficient and very nice. Food not enjoyable. Oysters Rockefeller had no flavor of Pernod and not well made. Crab cake swimming in sauce and little crab in cake. Take a pass. Very excellent piano player in bar area.
Business response:
It's regrettable to hear about your experience with the food, mooseesq. We appreciate your feedback and will address these issues with our kitchen staff. Thank you for acknowledging our excellent piano player.
I go to Roxy’s every time I am in Reno. Tonight it was just off. My lamb chops were way over cooked and everyone’s food came out very cold. Manager tried to make it right but it just wasn’t a good night.
Business response:
We apologize for the disappointing experience you had at Roxy. Your feedback is valuable to us and we will address the issues you mentioned with our team. Please give us another chance to make it right. Thank you for bringing this to our attention.
We have been there before but this time, started out good we ordered an appetizer and drinks, our waitress send she would be right back to take our order well she took all or her large tables first and dissipated for a bit after 30 minutes we ask for the check and told her why, my wife has medical issues and she had to get some food quickly, so we got and paid the check and left not sure if we will be back to bad because the food is very good here.
Business response:
We apologize for the delay in service during your visit. We strive to provide prompt and attentive service to all of our customers. Please give us another chance to make it right.
It took 45 minutes to get sat at a table with a reservation made a month prior. Server forgot our side dish, and the entee was finished when it showed up after having to ask the busser for it because the server never returned to check on us.
Business response:
We apologize for the experience you had at Roxy. Your feedback is important to us and we will address these issues with our staff to ensure it doesn't happen again.
This was our third time dining at Roxy Reno. It will be our last. Weeks in advance I reserved a 7:15 dining time. We arrived at 7:10 and it was utter chaos at the entrance. People were lined up waiting for word on when they would be seated. By the time we arrived at the hostess stand it was 7:15. We were told we would be called when our table was ready. I thought this meant she would call our name. We stood closely by so we would be able to hear our name called. Parties after parties arrived at the hostess lectern and each w... read more
Business response:
We apologize for the wait and chaos you experienced during your visit. We strive to provide a pleasant dining experience for all our guests and will address the issues you mentioned with our team. Thank you for your feedback.
We have been to Roxys several times but this time was a disappointment. We had reservations for 2 for 7:45pm. We went to check in and they were quit busy which was understandable. We were told that they were behind and that they would text when table was ready. It was almost an hour and we has not heard back from them. We went back to recheck in and she relooked for our reservation and said ohhhh. I think they forgot about us which was really off-putting. They took us to a table that was shooved into a corner right next to t... read more
Business response:
We apologize for the disappointing experience you had at Roxy. We strive to provide excellent service and will address the issues you mentioned with our team.
We had to wait a while for our entrees and was not informed that they were delayed. Then our food was not hot. The plates were but my baked potato didn’t even melt the butter I used on it. We had dinner there previously and everything was great but this time everything was poor. ☹️
Business response:
We apologize for the experience you had at Roxy. We strive to provide hot and delicious meals to all of our customers, and we regret that we fell short during your visit. Your feedback is valuable to us and we will address these issues with our team to ensure they do not happen again. Thank you for bringing this to our attention.
Service was just ok, they were far too busy for so few servers and everyone was really frazzled. The restaurant is not as nice as I thought it would be, very cramped, poor quality table linens, everything just felt a little tacky, even for a casino. The restaurant is definitely showing it's age. It was also INCREDIBLY loud. I can't tell if that's because of how close together the tables were, if they were seating too many large parties close together, or if people have just forgotten how to behave at a restaurant. In any cas... read more
Business response:
We apologize for your disappointing experience at Roxy. We take all feedback seriously and will address the issues you mentioned with our team. Thank you for bringing this to our attention.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,707 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.