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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Well I have heard nothing but good things from a friend of mine about Roxy. Unfortunately that was not my experience. The food was acceptable not stellar, but we felt like we were forgotten patrons. I rarely write a review, but I don't feel this is the place for a special night...
Business response:
We apologize for your experience at Roxy. We strive to provide exceptional service to all of our patrons and we are disappointed to hear that we fell short during your visit. We appreciate your feedback and will work to improve in the areas mentioned. Thank you for bringing this to our attention.
We had a reservation for 9 so we showed up 15 minutes early. The hostess told us it would be a little longer since they were busy. She took down my name and phone number and would let us know when our table would be ready. Half an hour later we went back to the front to check and we were told it would be another 20-30 minutes. She invited us to sit at the bar while we waited for our table so we had a few drinks. Around 45 mins after having a few drinks we went back to the front only for the hostess that took over for the pre... read more
Business response:
We apologize for the inconvenience you experienced during your visit to Roxy. We understand your frustration with the wait time and lack of communication. We will address this issue with our staff to ensure better service in the future. Thank you for bringing this to our attention.
The food is overly expensive for the value, quality and taste. If your idea of ambiance is being seated near the kitchen serving area, paying north of $250 for 2, then this is the place for you.
Business response:
We appreciate your feedback, Patrick. We're sorry to hear that you found our prices to be expensive for the value, quality, and taste. We strive to provide a memorable dining experience for our customers. We apologize if the seating arrangement did not meet your expectations.
Our reservation was for 6:30 - seated at 7 p.m. - got our salads - then at 8:15 p.m. we were told the kitchen was closed - electrical problem No one informed us for over a half hour of what was going on. They we were told to leave. It would have been nice if we received a complimentary meal the next time we came for dinner.
There was a fire in the kitchen while we were waiting to order our food. They closed the kitchen and walked us to La strada which was the worst meal we have ever had. Very disappointed as we were out with friends for holidays.
Business response:
We appreciate you taking the time to provide your feedback, Sherrim. We strive to provide the very best in Family Style Service and are saddened to learn of your experience. Your important comments have been shared with our management team for their attention. We sincerely hope you'll allow us an opportunity to better serve you in the near future. Thank you again for letting us know.
We ordered scallops they came out raw and soggy sent them back they recooked them they came still soggy on inside the manager was really nice and took them off the bill
Business response:
We apologize for the inconvenience you experienced with our scallops. We appreciate your feedback and will address this issue with our kitchen staff. Thank you for acknowledging the manager's efforts to resolve the situation.
My cocktail order was wrong. My guests pork chop was raw. My scallops were cold. Management offered us a free dessert, it was soggy. Service was slow. The venue was extremely loud. The prices were disproportionately high. All in all, a place to avoid.
Business response:
We apologize for the negative experience you had at Roxy. We take customer feedback seriously and we are disappointed to hear about the issues with your order, service, and overall experience. We strive to provide a high level of quality and we apologize for falling short. We appreciate your feedback and will use it to improve our services.
Server was to busy to cover all her tables. The lighting was to low I could not see my food or my wife. Your prices are way to high. We used to enjoy Roxys, we will not be back!
Business response:
We apologize for the inconvenience you experienced during your visit. We appreciate your feedback regarding the service and lighting. We strive to provide excellent service and will address these issues with our staff. We also take note of your concerns about pricing. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.
Horrible experience on every level. Mediocre food with over the top pricing, allowing diners to leave their tables to bring back free drinks obtained from the Gold Room (CHEAP diners) to watching a couple hand feed their dog from the table. We witnessed this couple complain so obnoxiously about their bill after they ate (guess their dog enjoyed the food though) that the poor server gave both of them free deserts just to quiet them. They proceeded to eat their desserts then we watched them quietly laugh and walk smugly out of... read more
Business response:
We apologize for your negative experience at Roxy. We take your feedback seriously and will address the issues you mentioned with our team. If you have any further concerns, please reach out to us at (775) 786-5700.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,707 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.