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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Don’t even look at the menu. Know what I want.
This was our 2nd visit. First time was amazing, but this time not so much. I'm sure it was just our server. He told us 3 different sizes on their lobster tails, 8,10,20 oz. When I ordered the 10oz tail, he stated they didn't have that size only 4 and 20. Complete different sizes. Next was our dessert. We ordered the chocolate souffle, which would have been magnificent had he not poured lemon sauce thru it. It was supposed to be chocolate but he mistakenly used the wrong sauce. Over $200 for my wife and I. Will try another pl... read more
Business response:
Hello Doug, We do apologize for the misinformation about the lobster tails and then having lemon poured on your chocolate souffle. We sincerely hope you asked to speak with our Manager, Jeff, so he could have helped resolve these issues to your satisfaction. Our apologies, THE ROW Team
Nice atmosphere. Nothing creamy about the creamy spinach. Risotto was dry and hard. Waiter was very nice, but could not remember who ordered what.
Business response:
Hello Michael, We do apologize that you were disappointed with your dining experience and did not have the best customer service. We hope you will try us again and we can restore your faith in our Roxy restaurant. Best wishes, THE ROW Family
Had scallops and risotto. The risotto was bland and the scallops tasted underdone. My husband had short ribs and mashed potatoes. The mashed potatoes tasted like they accidentally dumped a owhole bottle of horseradish in them. The lemon soufflé tasted more like eggs than lemon. Overall very disappointing, especially for the price.
Business response:
Hello Reno Annie, We are sorry that we did not provide an outstanding dining experience for you. We realize you have choices when selecting restaurants and do hope you will give us another opportunity to restore your faith in our Roxy's and staff. Sincerely yours, THE ROW Team
Got to restaurant at correct time. Seated fairly quickly. From there is went downhill. Ordered tea and an Arnold Palmer for my wife. Bar does not carry lemonade, so the Arnold Palmer was sugared lemon water with tea. Not good! From there it got worse. Bread lady came by, bread was cold, and she left no butter. Had to ask a couple of times for butter. Then is got worse. Ordered our meals. Took 40 minutes for our meals to come. Now mind, we got there at 5:30pm and it was not crowded. Meals finally showed up. Wife's $35 filet c... read more
Business response:
We sincerely apologize for your disappointing experience and we have share your candor and comments with our Food and Beverage departments for their review and discussion about what occurred. We hope your expressed your dissatisfaction or requested to speak with the manager. Yours truly, THE ROW Team
Really disappointed!!! Thought service was just horrible. Food was wrong cut of steak and not prepared to ordered temperature. Couldn't send back because the server never checked backed. Seemed he couldn't be bothered. All of dinner service we were made to feel out of place. Won't be back!! and will tell everyone I know not to dine at Roxy.
Business response:
Hello Loreal, We sincerely apologize for the lack of customer service you encountered and for your disappointment with your dining experience at our Roxy's. We have shared your candor and comments with our Food department management team and the Roxy Manager. Sincerely yours, THE ROW Team
Way overpriced food for what I paid. $10 a scallop is too much to pay. And, a salad didn’t even come with that. Very disappointing in that regard.
Food took over half an hour even though not busy (half the tables were empty). They 'ran out of prime rib'. And their online menu did not match their physical menu
Business response:
Hello Juan, We would like to apologize for the delay with the delivery of your meal and for being out of product. We have shared your candor and constructive criticisms with our food department management team for their review and discussion with the Roxy staff. I assure you that your comments and concerns are very important. Yours truly, THE ROW Family
Service was fairly good but the food was not ver tu good. Especially for what we paid.
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,755 reviews.
When is Roxy open?
Roxy is closed now. It will open at 5:00 p.m.