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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Honestly this place would've gotten 4 stars if our waiter wasn't so stand-offish. From the very beginning we could tell he wasn't happy about taking our table - felt like he was pre-judging us for being a younger couple. His attitude only got worse when my husband ordered one of their sushi rolls for his entrée, which was $25, and I ordered the 7oz. filet and added a side of their mac n' cheese. His reply was "That's it?!". Yeah man, we had a late lunch and want to save room for dessert. After that it was minimal interaction... read more
Business response:
Thank you so much for sharing your experience, Lindsay. We truly apologize if you felt the service you received was anything less than exceptional. We'll will be sure to share your comments with our manager and team for their input and attention. We're saddened to hear of your disappointment and sincerely hope you'll return to allow us the opportunity to better serve, restoring your faith in our commitment to providing you with a most enjoyable experience. We look forward to seeing you again soon. Roxy
Very disappointed in food quality. High price for ok food. Service and bread were great but thats about it.
Business response:
Thank you for providing your feedback and sharing your experience, Mina. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you soon. Roxy
They do have a nice ambience but we were sat between what was the kitchen door and an unknown door. Than when bill came my card was charged a whole other amount than the tab they gave me prior to picking it up with my card. They didn't apologize and had an attitude like "it's going to go back in eventually". Not to mention they served my girlfriend old wine, thank goodness she knows her wine to determine the difference.
Business response:
Thank you for sharing your experience, Manuel. We appreciate hearing from our valued guests and hope you took the opportunity to share your concerns with the manager while you were our guest. He will always make every effort to remedy any issues for you. The enjoyment of our guests is always our top priority and we hope you'll return for another opportunity to provide you with the type of 5-star service as you expect and deserve. Thank you again, Roxy
I was very disappointed in their selection of food for vegetarians. In the past we have enjoyed eating there because my husband could enjoy a nice steak and there would also be a nice entree that as a vegetarian I could also enjoy. Won't be going back there!
Business response:
Thank you for providing your feedback and letting us know about this issue, Debbie. We'll be sure to share your comments with our chef and management team. We value your patronage and hope you'll return for another try in the near future. Thank you, Roxy
Went there with a few buddies and we found a long womens hair in our food and they only took half off of that one plate. The service was good besides that. The filet was excellent and so was the calamari, but no need to go back.
Business response:
We are so sorry to hear of your disappointing experience, Matt. We'll be sure to share your feedback with our management team for their immediate attention. We hope you'll accept our sincere apologies for this mishap and provide us with another opportunity to better serve you in the near future. Thank you again for letting us know. Roxy
The food quality and service level has decreased substantially since last dining there in Sept.
Business response:
Thank you for providing your feedback and letting us know of your disappointment. We set a high standard for ourselves and are truly sorry to hear you feel we failed to meet those expectations. We hope you'll give us another opportunity to better serve you soon. Thank you, Roxy
The food was not like it used to be pre-Covid. Overly priced for the menu. We had the lobster bisque which was terrible, the escargot tasted like it had been in the freezer way too long as it was rubbery and tasted funny. The Mac and cheese was dry with truffle oil. The only redeeming thing was the fresh bread and salad but again over priced.
Business response:
Thank you for providing your feedback and letting us know about your experience, Phil. We set high standards for ourselves and are truly sorry to hear those standards were not met during your visit. We hope you'll give us another opportunity to better serve you in the near future. Thank you again for letting us know, Roxy
Made reservation three day in advance and was still seated at worst table in the restaurant. So if you make a reservation ask to not be seated by the doors that go into the Sushi place or on a hallway.
Business response:
Thank you for sharing your feedback. We hope that you can give Roxy another try again in the future. Thanks, Roxy
Server was awful. Spent entire time upselling. Sold us on the halibut, fresh and all that....anything but. Maitre d was nice, changed servers etc but the evening was blown. Don’t go.
Business response:
Thank you for providing your feedback and letting us know about this issue, Robey. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Roxy
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,814 reviews.
When is Roxy open?
Roxy is open now. It will close at 9:00 p.m.