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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Waited a long time to be seated - no one at reception. Waiter was slow and inattentive. Steak was cold. Presentation awful - just blob of steak on cold plate. Didn’t get sides right. Very disappointed.
Business response:
Please accept our sincerest apologies for the poor experience you had with us. We are truly sorry to hear that you had to wait a long time to be seated due to no one being at the reception, and that the service from your waiter was slow and inattentive throughout your visit. We completely understand your disappointment, as this is clearly not the level of service you deserved. We are also very sorry to hear that your steak arrived cold and that the presentation did not meet expectations, with the steak being served on a cold... read more
We were celebrating our anniversary (39 years). We decided to go to Reno and enjoy a relaxing weekend and have a nice dinner at the Roxy. We arrived and were seated right away. Our waiter was very nice and placed our order. First I ordered a 14oz steak medium well and my wife ordered a 7oz steak medium well also. My steak was rare very rare and my wife’s steak was very dry. I let the waiter know and he verified that I had indeed ordered medium well. He then took the steak and had them cook the steak a little longer. Don’t kn... read more
Business response:
We are sincerely sorry to hear about your anniversary dinner experience at the Roxy. Celebrating 39 years together is such a special milestone, and we deeply regret that your evening did not meet the expectations you had for this important occasion. Your steaks should have been prepared correctly to your specifications of medium well, and we understand how disappointing it must have been to receive a rare steak initially and then still have it come back rare after sending it back to the kitchen. We also apologize that your w... read more
We loved the food & atmosphere but the service was bad. We were the 1st seated & the last served. Everyone around us was attended by the same waiter but we didn’t get the same attention the others did.
Business response:
We are honored to hear you loved our food and atmosphere! We sincerely apologize for the poor service experience.
Food, although good, is certainly not worth the prices charged. $73 For a steak with no sides and a $24 salad. Can’t blame Covid, Iran or anything else for the prices they charge. I live here in Reno and thought we’d eat here before a concert. Not again
Business response:
It's unfortunate to hear about your experience at Roxy. Your feedback is important to us.
Roxy's has excellent food and the coziness is great. My husband and I shared the 10 oz filet and two sides. We were full and satisfied. The wait staff forgot our bread which Roxy is known for it's bacon cheese bread. We had to ask for it. We ordered ice tea and had to ask twice. The main waiter kept trying to get us to order from each category and didn't stop talking long enough to see if we had questions. I think if we had a different waiter we would have rated Roxy's higher.
Business response:
Thank you for your review. We're glad you enjoyed the food and cozy atmosphere at Roxy's. We apologize for the service lapses you experienced and appreciate your feedback.
We had a group Of 7. Two tables were pushed together and they were two different heights. A person was sat right where the tables met on both sides. Food wasn’t great and the service was terrible. The waitress would disappear for long periods. Very disappointing. We won’t be back. The Pointers
Business response:
We apologize for falling short with the table setup and service issues. Your experience matters to us.
french onion soup-way too salty. My husbands lobster was undercooked and stringy.He never ever compains at a restaurant but the manager came around to ask how everything was and my husband just said I dont think the lobster was cooked completely.The manager just said thank you for the input.Didnt offer to take it off the bill or to cook us another lobster tail.Nothing. The wedge salad was delicious. Also we sat at a little round table for two that was very wobbly.Hard to cut your food like that. And I -the wife immediately r... read more
The food was not good. The salad was drenched in vinaigrette so you could only eat the top. The escargot was under seasoned and the garlic was old, resulting it just tasting like snails in butter. The paella rice was soggy and the sauce was again very under seasoned and just tomato. The chicken pieces were rubbery erasers and there was nothing seasoning the “lobster tail”. The prawns were so overcooked they were stringy. The service was extremely attentive and friendly. This is the only reason for the overall two stars. Th... read more
Business response:
We are disappointed to hear about your dining experience and sincerely apologize that the food did not meet your expectations. Your detailed feedback about the food quality issues you encountered with the salad, escargot, paella, chicken, lobster tail, and prawns is extremely important to us and helps us understand where we fell short. We take all guest feedback seriously and will be reviewing these specific concerns with our kitchen team to address the seasoning and preparation issues you mentioned. We are grateful that you... read more
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,903 reviews.
When is Roxy open?
Roxy is closed now. It will open tomorrow at 5:00 p.m.