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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Noted in Open Table it was a birthday….that was never acknowledged. Food was ok, very noisy, wine was unacceptable, service just ok. DISAPPOINTED!
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the manager for assistance while you were our guests. The enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an opportunity to better serv... read more
Dark place, couldn’t read the menus, loud ambience, mediocre service and food
Business response:
We are sorry to hear about your poor experience, Foodie. Please be assured, we share your concern about anything that may detract from your experience at our restaurant. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Service was mediocre at best. Had to send my steak back, and that meant my wife was finished eating by the time I started. The steak was marginal. I can do better on my own grille.
Waiter treated us like we were not worth his time. Old Fashioned came with crushed cubed ice and a STRAW. steak and asparagus were mediocre as well as the golden potatoes. Will not be coming back.
Business response:
First and foremost, we hope you'll accept our apologies for the poor service you experienced. Rest assured, we will take swift action to address both. Please know how seriously we take your feedback and also know we are immediately acting on ensuring the attention the deserve. Thank you for taking a moment to share your important feedback. We strive to always offer 5-star service and hope to welcome you back for an opportunity to restore your faith in our restaurant and staff.
I had reservations for 7:30pm and didn’t get seated till 8:15pm not even an apology from the manager.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Eden. Your comments have been shared with our management team for their attention. We sincerely apologize for failing to meet your expectations on this occasion and hope you'll return to allow us the opportunity to better serve you.
The cocktails were awful! Our server Spencer was super nice though!
Business response:
Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Roxy
Ravioli were good. The steaks were so thin and basic quality for the price it was insulting. Rediculously priced for basic quality. It’s a restaraunt in a Reno casino..... 225 for two people with 2 drinks each and one appetizer and two entrees Insane.
Business response:
We truly appreciate you taking the time to provide your feedback and we hope to welcome you back to Roxy for an opportunity to better serve you and earn your 5-star rating in the near future. Thank you
Food was disappointing. I have had better there in the past. Cutting the covid corners. I understand the limited menu but the food was less than memorable and Roxy is one of my favorites in reno
Business response:
Thank you for providing your feedback and letting us know about your experience, Brian. We are truly sorry to hear we failed to meet your expectations on this occasion. We hope you'll allow us an opportunity to better serve you and earn your 5-star rating in the near future. Thank you again for letting us know. Roxy
Hostess was horrible. Checked in early for reservation and was told to come back. After returning and checking back in I was told to wait. I waited another 20 minutes 6 feet from her station, checked back again... My table was gone and was told she had called my name 3 times as well as messaged me. It was 9:17 and her only text was at 9:14. We were seated shortly after at a table overlooking the lobby, it was very loud. The cocktails were horrible haha! Food was good, waitress was nice. Not going back and this wasn't the fir... read more
Business response:
Thank you for sharing your feedback, Roni. We'll be sure to share your comments with our management team for their input and attention. We truly appreciate you taking the time to let us know. We sincerely hope you'll give us another opportunity to better serve you and earn your 5-star rating in the near future Roxy
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,814 reviews.
When is Roxy open?
Roxy is open now. It will close at 9:00 p.m.