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Roxy
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | Closed |
Great dinner and experience. We were a little disappointed in the entree (rib eye steak) as it was not a very good cut at all and lots of fat. Service was great as usual. Will be back soon!
Business response:
Hello and thank you for rewarding us with your four stars, but we are sorry that the rib eye steak was not satisfactory. We hope you informed your server and our manager of your disappointment. Sincerely and thank you, Roxy in the Eldorado at THE ROW
Bad and slow service, 2 hours for 1 Dish dinner. Food correct but not good. I will not come again.
Business response:
Hello Jorge, Please accept our sincere apologies for the issues you’ve expressed regarding your dining experience. We have shared your comments with our Food Department management team and assure you these concerns will be addressed appropriately. Sincerely, Roxy’s in the Eldorado at THE ROW
We had reservations and there really was no one at the reception stand to greet and seat you. Other guests who did not have reservations started to yell at us because we walked to the front to check in and he thought we were cutting in line. It was not the way we wanted to start our evening. Management did not step in and this gentleman was confrontational towards two other groups also waiting.
Very disappointing dining experience and this restaurant has definitely seen much better days. The service was atrocious and the food not much better. I will not go back.
We arrived for our reservation and were seated immediately. However, we sat at our table for 15 minutes before I asked someone walking by if we had a server. It was not until then that we had someone come to our table to offer us something to drink. The food was great, but very poor service. Not sure if I will go back.
Business response:
Hello Lynn, We apologize for the problem you encountered during your dining experience with us. I have shared your comments with the department managers and I assure you this matter will be addressed accordingly. Thank you for bringing this issue to our attention so we can ensure this not happen again in the future. We want our guest to have an excellent dining experience without any issues. We hope you will give us another chance to provide a more pleasant experience for you in the future. Sincerely, Roxy’s in the Eldo... read more
Problems with wine. Tasted like vinegar, returned 1st glass and 2nd glass no better. Bottles had obviously been open for weeks yet they still serve it. Waiter was not very attentive. A lot of screaming babies next to us, no other tables available, extremely loud. Ordered rare received a medium steak.
Business response:
Hello Gary, We are so sorry to hear we failed to meet your expectations with your dining experience. We value your feedback and have shared your comments with the food department management for review and discussion. The dining enjoyment of our guests is our utmost priority and we are truly sorry we did not provide an enjoyable experience. Our apologies, Roxy’s in the Eldorado at THE ROW
We waited for an hour between the salad course and main course. I was about to ask for the check and go somewhere else when our food came. I asked to speak with the manager (which is something I completely hate to do) and he apologized and took half our items off the bill. It was a very nice gesture but our evening was now an hour behind schedule. I understand busy but a Saturday night at a fine dining establishment should be at full staff and ready to go. The food was good and the waiter was apologetic about the situation. ... read more
I ordered Scallops, my son ordered Salmon, my daughter ordered Chicken and my wife ordered Lamb. The Lamb (the entire entree) was served to us cold. My wife didn’t end up eating much of it. It was fatty, and cold.
For the price, I believe there are better restaurants, even in the ROW, where you can have a better dinner. Actually, I believe you can find a better dinner for less money in many restaurants in Reno!
Business response:
Hello, Thank you for providing your feedback with us. We are so sorry to hear we failed to meet your expectations during your dining experience. Our apologies, Roxy’s in the Eldorado at THE ROW
Frequently asked questions about Roxy
How is Roxy rated?
Roxy has a 4.6 star rating with 4,814 reviews.
When is Roxy open?
Roxy is open now. It will close at 9:00 p.m.