Safe Guard Products International, LLC

Travis B 

on BBB

a year ago

I purchased Safe-Guard GAP Insurance through Banner ********* in *********. Then when I needed to use it they was extremely difficult. For one they requested 10x the amount of documentation that the insurance company requested. Then they will find anything to reject or say they didn't receive. They do this so your stuck making the monthly payment until its paid off. Then when you call in for a update they tell you to call back in two weeks. That has been their response since the claim has been filed back in 9-5-2024 and it's... read more

Jose D 

on BBB

a year ago

Safe-Guard Products International, LLC denied a pay out of $698.92 to the bank lender for a car loan the had been declared Totaled by my insurance company. Stating after the insurance payment out and warranty refund there was no benefit to pay out. I paid a $1200 dollars for the peace of mind only to be only to be taken advantage of. 

Audrey N 

on BBB

a year ago

I have been fighting with them since May 7, 2024 to get my vehicle fixed. I have had the runaround until it was finally done July 15th. I was supposed to get a rental car or get a Rent-A-Car and they were gonna pay me back which is never happened because I had to use another car from my parents because I am a traveling nurse and could not just travel out of state with a dealership vehicle. They have been unresponsive and unhelpful, and I would never suggest this to anybody. 

Enith R 

on BBB

a year ago

0 Stars.This is the worst company I have ever had to deal with. My car was totaled in July and I had to submit a claim to my GAP insurance since my primary insurance was not going to cover everything. I submitted all my documents on time and I was told on September 12th that It will take 7-10 business days for my claim to be completed. I called on the 9th day and was assured that my claim was with upper management and that it would take ***** hours so I called again after the 48 hours and the agent on the phone said that it ... read more

Eric P 

on BBB

a year ago

Bad customer service they keep giving me the run around I have sent several documents to them they kept denying it they talked to my finance company directly with me present my finance company sent them the information *** requested two different times and now they are saying my claim is closed because they rejected the paperwork from the finance company that they asked for the information they needed was sent two different times they even read it to me over the phone but still said they dont know the price of the item purch... read more

Rodolfo M 

on BBB

a year ago

In 2021, I purchased a car from ****** in ***********, *******, and I also purchased GAP insurance from Safe-Guard Products International LLC. In June 2023, my car was a total loss and I had to contact GAP. I sent all the necessary documentation to prove the need for payment, and for over a year I have been trying to resolve the problem without any solution from GAP, and I still have a bank debt in my name at the bank because of this major failure by GAP, this company that did not fulfill its part of the contracted insurance... read more

Shenekia S 

on BBB

a year ago

This company has been giving me the run around. I have a claim with them because my vehicle was totaled. They did not pay out the full amount because they were trying to say that I purchased an additional warranty. I advised them that I canceled the warranty the day after I purchased my vehicle. They wanted me to send in all kinds of paperwork showing that I cancelled it. I sent them the paperwork that I and the salesman sighed to cancel the warranty. I sent them paperwork showing that it was refunded back to the bank that f... read more

CYNTHIA W 

on BBB

a year ago

I wish I could leave 0 stars! This company has the worst customer service I have ever experienced. I filed my claim in March and I am still waiting for my GAP to be processed. I have contacted this company numerous times only to be told I just have to wait. Every time I call it is same story over and over again. I have even recently been in contact with a supervisor to escalate the claim. That manager assured me before 07/04/24 my claim would be processed. Today 07/05/24 I called and spoke to a supervisor named "****" to fol... read more

Renee W 

on BBB

a year ago

This company needs to be shut down based on the previous reviews that Ive just read. Looks like they played this game a lot with customers stating that the claim is still being processed and more paperwork is needed every time you contact them they never contact you. You have to contact them or upload your paperwork to them which when you continue to explain if that has been done, they ignore you talk over you very rude disrespectfully stating that they need the paperwork in order to process the claim no matter what youre te... read more