Safe Guard Products International, LLC

Jaime A 

on BBB

a year ago

This company have been playing with us since my car was totalled past Januarty 18th, the amount that I have pending with the bank is almost 4k and they only covered 840$. The whole reason to have a gap insurance is to be covered if something happens to your car and the insurance doesnt cover all the amount the I owe and now I have to pay 3+k from own pocket.This organization is a scam. 

Theresa L 

on BBB

a year ago

I would NOT recommend purchasing Gap insurance through this company, they are the WORST! The lack of communication is not acceptable. You get nothing but a run around when speaking to their representatives. I opened my claim and submitted all documents on time according to Safe Guard Products International and they denied my claim. Even though it's all in black and white they refuse to do their part and just tell me my claim is denied. Shame on them! They don't deserve not even 1 star. 

Dakota P 

on BBB

a year ago

Horrible company, they have you upload numerous documents into the website, but have multiple required documents not listed on the upload portal; they are listed under additional documents with no specification. So you lose time in the window they give you to upload by not knowing what else they need unless you call them. They reject documents without letting you know why the doc was rejected, you have to call to gain any information. You call them and they say the documents dont match and you need to get the matching ones j... read more

Mervyn R 

on BBB

a year ago

I have had misinformation about the claims process communicated by their staff on two separate incidents. My claims were then denied after they claim their submission process was not followed. 

Josh P 

on BBB

a year ago

Bad company dont buy this GAP warranty. My vehicle got totaled in February 2024. My insurance filed this claim and paid within 5 days. I owed about ***** to Ally who I financed with. I spoke to Safeguard and they said it will close and paid within 10 days. Here we are in middle of May and the interest has gone up and I have been filed to credit bureau for a 60 day late car payment and my credit score dropped 100 points. Dont use this company they are horrible company and will damage your finances if an accident occurs. 

Shelby D 

on BBB

a year ago

Terrible experience. I purchased a vehicle back in 2019. When purchasing a vehicle this company was my extended gap insurance. The vehicle then was totaled by a deer. Processed the claim through my car insurance and a claim through the gap insurance for the remaining balance. Never heard anything back as to coverage is not being covered. Here I am receiving a phone call almost 4 years later saying I owe a balance of quite a bit of money. I was told I needed to reach out to my gap insurance company, which is this company safe... read more

Stephanie F 

on BBB

a year ago

I would give zero stars if I could. This company does not communicate well or explain things thoroughly, and I have had multiple issues with my gap insurance claim that I opened in August 2023, over 6 months ago. I am still dealing with them. The first person I spoke with gave me incorrect information, and my most recent interaction was with a very condescending woman on the phone. The chat bot was more help. This company encompasses Mopar Gap insurance, and I will never work with this company again. Avoid them at all costs,... read more

carlos b 

on BBB

a year ago

Bad service, there was an omission of information and after the days passed and there was nothing to do, they explained to me that is not the right document that i need.. i lost my money... now i have to pay for a total loss car... Don't buy any product of this company 

Jacquez H 

on BBB

a year ago

I purchased a car from ***** Autonation is Georgia, Long story short I totaled out my car and filed a gap claim with the company safe guard and its been over a month and I havent heard anything back from anyone, my credit has been severely impacted, no communication with ***** Financial group either as well, and they are just horrible at communication.