This profile has been claimed by the business owner or representative.
Safe Haven Security, ADT Authorized Dealer
- Home Services
- North Kansas City, MO
About this business
Location details
520 E 19th Ave, North Kansas City, MO, 64116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Signed up for a home automation security system for $45.99/mo. Partially installed the next day but was told the monthly rate was $55.95. When installer showed up the next day was told $65.99/mo to get everything I originally contracted. Bait and switch outfit. Terrible customer service trying to get this resolved. Don't believe anything they tell you.
Business response:
Thank you for providing your feedback and letting us know about this issue, Bob! We strive to provide excellent customer care, and we are truly sorry we have been unable to uphold your expectations. Please get in touch with us at 844-413-1920, and we would be happy to look into this further for you!
Purchased a new home and had safe haven come out less than a week later. Here are the few issues we've had in the first 30 days since install. 1. CSR lied about pricing. 2. Technician had almost no clue how to install everything but of course was knowledgeable about how much all the products were. 3. Took technician 6 hours on first visit and 3 hours on second visit to get everything set up. 4. Our front porch light has never worked since the technician left after the second visit. 5. Nothing on our apps work anymore. ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Amy. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
Purchased a new home and had safe haven come out less than a week later. Here are the few issues we've had in the first 30 days since install. 1. CSR lied about pricing. 2. Technician had almost no clue how to install everything but of course was knowledgeable about how much all the products were. 3. Took technician 6 hours on first visit and 3 hours on second visit to get everything set up. 4. Our front porch light has never worked since the technician left after the second visit. 5. Nothing on our apps work anymore. ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Amy. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
Absolutely the worst customer service. I wouldn't recommend anyone signing anything with this company. I've tried on multiple occasions to have one of the equipment fixed, and so far, nothing but getting ghosted. I recommend everyone find other providers who charge less and care for their customers.
Business response:
Thank you for providing your feedback and letting us know about this issue, Gissel. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
Hello My front door can’t locked from the outside. I fisrt thought it was the batteries, so I changed but it is still doing the same thing. ‘ message will said can’t lock due to mechanical issues ‘, I called customer service and they put me on hold for more than 20 minutes. The lady over the phone told me that I will get a call back in the next 25 or 48 hours. So all the money I paid for they are unable to have someone and fixed my door. I regret having them .
Business response:
Thank you for providing your feedback and letting us know about this issue, Sohkna. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
If I could give them a ZERO I would. DO NOT REFER ANYONE to these people. They are thieves. Nothing they say is true. They lock you into a contract and then will not provide any service when there are issues. I recommend you NEVER utilize them because they are a bunch of LIARS.
Business response:
Thank you for providing your feedback and letting us know about this issue, Loretha. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
Do not go with them! My hallway fries Alarm has been going off constantly when taking a shower or cooking. ADT was helpful but this company who brokers the system is not. The lady was very rude telling me there’s no recall on the fire alarm but ADT says there is but safe haven will send out a technician to look at it for $70. Save your money and do not go with safe haven! Worst mistake as a new homeowner ever! Definitely telling everyone and anyone who will listen!! Either go with ADT alone but do not sign a contract with sa... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, April. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
Buyers Beware Do Not Buy From Safe Haven!!!! This company is the worst company I have ever done business with they lied about the cost then took my credit card and charged over 2000 dollars. they first told me that it was a monthly rate refused to answer my questions they even lied about there location. Liars Liars Liars Crooks when they left the installer didn't leave a copy of the contract that was signed by someone else not me!!! They then emailed me the contract after the cancellation date so I had no recourse. BUYERS ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Timothy. We set a high standard for ourselves, and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-413-1920, or by emailing us at customerservice@mysafehaven.com, and we would be happy to look into this further for you!
LAWRENCE HUGGINS IS PLANNING ON DEFAMING MY CHARACTER BECAUSE I REFUSED HIS JOB OFFER: “Lol. The irony is that there is a $1000 base for the only week of required travel, but you made the right call. You don't appear to possess the confidence to be successful. Seems as if you need every possible handicap to feel comfortable. Not ADT qualified. I will update your Indeed and Zip profiles accordingly” Those are his statements….. ALL I DID WAS ASK DID HIS COMPANY PROVIDE ADT ATTIRE. HE SAID I HAVE TO BUY IT. NO BASE SALARY. LO... read more
Frequently asked questions about Safe Haven Security, ADT Authorized Dealer
How is Safe Haven Security, ADT Authorized Dealer rated?
Safe Haven Security, ADT Authorized Dealer has a 4.7 star rating with 26,964 reviews.
When is Safe Haven Security, ADT Authorized Dealer open?
Safe Haven Security, ADT Authorized Dealer is closed now. It will open tomorrow at 8:00 a.m.