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SamAsh.com
- Consumer Goods
- Tampa, FL
About this business
Location details
7726 Cheri Ct, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Knowledge staffĀ
Don't ship me a open boxĀ
I bought a used guitar. The damage on the guitar was not clear during the ordering process. I expected some regular use-related damage, but this was excessive for the price. Otherwise, my experience was as expected, purchasing used musical instruments via online order. I would not recommend Sam Ash in the future because of this lack of disclosure.Ā
Once my card was reactivated everything went smoothlyĀ
One call to Customer Service Rep Chris Donnelly and I knew I was getting a quality item at the right pricešššĀ
Shipped ASAP, as well as expert advice prior to purchasing from Customer Service Representative Chris Donnelly!Ā
reactivaring my account was a hassle as it decline the sale the first tryĀ
First time purchasing with the company. I placed order online with the impression I could pick up in store next day. After a few days of not receiving a pick up email. I contacted the customer service and was told the item was in the store. I called the store and told me it would take 2 business days and I could come pick up. Still no information after that called the site location again and received some one in warehouse who told me ācustomer service is real wishie washieā and the item was not there it was being shipped fr...Ā read more
Business response:
We apologize for the inconvenience you experienced with your order, Krystal. We strive to provide excellent customer service and will address this issue with our team. If you have any further concerns, please contact us at (800) 472-6274. Thank you for your feedback.Ā
My sales rep was fair at best. I had 2 issues in which he did not follow through with. The first was a price match, I contacted him and he for whatever reason failed to follow through with my issue. he was Missing In Action, I ending having to make calls and email, to costumer service myself and follow up to get my price match. The 2nd issue was the 50.00 rewards card, due to spending over 700.00 dollars on equipment. Again I was not getting my rewards sent through, so i contacted the sales person I bought my equipment throu...Ā read more
Frequently asked questions about SamAsh.com
How is SamAsh.com rated?
SamAsh.com has a 4.7 star rating with 12,966 reviews.Ā
When is SamAsh.com open?
SamAsh.com is closed now. It will open tomorrow at 10:00 a.m.Ā