This profile has been claimed by the business owner or representative.
SamAsh.com
- Consumer Goods
- Tampa, FL
About this business
Location details
7726 Cheri Ct, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I purchased a BRAND NEW amp and was sent a used amplifier with scuff marks on the logo and packed upside down in a box for a different item with no manual or any of the things that should be packed with a new item. And when I plugged it in, sparks flew because apparently the amp switches were both in the on position. Worst experience ever for buying a brand new Marshall amp for the first time. I want my money back!!!! I was completely lied to! Further Larry Gail sent this amp to me without me giving him the approval after h... read more
Business response:
We apologize for the experience you had with your purchase. Please contact us at (800) 472-6274 so we can resolve this issue and provide you with a satisfactory solution. Thank you.
I bought a guitar that turned out to be too heavy for a medical condition I have. I had the guitar literally 48 hours before returning it, yet I was charged for shipping. It is a lousy company that charges for shipping when a guitar was in possession for 2 days. Cost me $80.00. I will use Sweetwater next time. Jeff Jernee of New Jersey
Business response:
Hey Jeff sorry about that. Give me your name and address, email and I will send you an $80 gift card. Only problem is you cant use it at Sweetwater. rash@samash.com Richard Ash CEO
Web site sucked…how about keeping the customer updated
Business response:
We apologize for the inconvenience you experienced, Terry. We appreciate your feedback and will work to improve our website to provide better updates for our customers. We are grateful that you brought this to our attention.
Guitar arrived damaged, which was a Christmas gift for my son. I called to see if you would quickly ship a replacement so that I would have in time for Christmas but I was told my only option was to create a “case” and ship the old one back.
Business response:
We apologize for the inconvenience you experienced with your order, Aaron. Our team is committed to resolving this issue promptly. Please contact us at (800) 472-6274 to discuss further options for a replacement.
Overall great experience. I had my studio monitors the next day. Just what I expected at a great price.
The studio monitors that I ordered arrived the next day, were exactly what I wanted, and the price was the same or better than any other that I found. The entire process was easy and very efficient.
Sam Ash price matched Sweetwater for a PRS guitar after I purchased it and refunded the difference.
Great customer service
I ordered this item from one of your competitors in early November. They told me it could not ship until after the new year. On 5 Jan., they told me it could not ship until March, but offered to sell me a more expensive item. Are there REALLY supply chain issues in Asia, or are we talking "Bait and switch"? I got the same run-around from a local chain of music retailers that operates here in the Mid-Atlantic states (owned by the same competitor) I had been building my "dream drum kit" for two years. (vintage Rogers), a... read more
Frequently asked questions about SamAsh.com
How is SamAsh.com rated?
SamAsh.com has a 4.7 star rating with 12,966 reviews.
When is SamAsh.com open?
SamAsh.com is closed now. It will open at 10:00 a.m.