Schweiger Dermatology Group - Monterey

Kris T. 

on Yelp

5 years ago

You can call but no answer just leave message. I seen Dr Henry today 940 appt out by 10 am. My primary care doctor wanted him to remove a mole and biopsy it but he decided there was nothing wrong with any mole. Did decide to cut out a cyst. But to me it takes more then five minutes to decide things to me. Needs better bed side manners. 

Brianna A. 

on Yelp

5 years ago

Well I'm sure the doctors & everything is else fine. But that desk lady is absolutely rude. I was just waiting for my sister to come out of her appointment and she told me in an unnecessary tone of voice "Yea you need to wait outside, you can't wait in here" She was being a cold for no reason. If she had told me in a nice way that would've been perfectly fine. But she did not, so she ruined my day today. 

Michael M. 

on Yelp

5 years ago

Technically excellent. Sadly, customer service excreable. Went there last fall for appointment. Tiffany Wimatt and her assistant Ariana did a great job of diagnosing the problem and treating certain areas. Needed a particular follow-on treatment. Scheduled. Day before appointment some young lady calls, says no insurance authorization. Call insurance, get authorization, provide number to the young lady. "Oh, I put in TWO authorizations!" She never told me there were two authorizations, one for procedure and one for medicatio... read more

Saraa D. 

on Yelp

5 years ago

If I could rate it lower than a one-star, I would. My provider was Dr. Pederson, at first meeting him he seemed like a jolly old man who knew his stuff. However, after four appointments with him and no conclusion to my problem, I knew he is too far out of the game to be treating. I went in all four times with the same condition, irritated rashy skin all over my body. He saw me two times and gave zero solutions, but still wanted me to continue following up with him. After the third visit, in which he performed a biopsy, he wa... read more

tanya b. 

on Yelp

5 years ago

I went in to remove 4 small skin tags. Had a preliminary appointment, was quoted a price of $95 plus analysis of the tissue and was scheduled for the procedure in 2 weeks. Seemed manageable and straight-forward, simple task. I paid $95 at the office and 6 weeks later received a bill for $308 which includes the tissue analysis and a $190 extra fee I was not told about. I get that cosmetic items are non-essential but my PPO insurance covered a partial cost and I'm still paying $400 total for an 8-minute removal of 4 skin tags.... read more

Mark S. 

on Yelp

5 years ago

i am very appalled they have this rude front desk clerk named kelly with anger issues. it was my first and last time at this place, and i will not put up with that attitude towards me, please get rid of her and maybe i will come back. 

M S. 

on Yelp

6 years ago

I'm giving two stars because I was able to get an appointment on short notice, due to a cancellation. But other than that, their customer service is terrible. The doctor I saw spent maybe 2 minutes with me, told me that the spot I was concerned with was a pimple he couldn't do anything about and told me to see their aesthetician. I reluctantly scheduled an appointment with the aesthetician, but then realized I was not available that day so I called back to reschedule. I was put on hold for 10 minutes so they could "look up m... read more

Rayna W. 

on Yelp

6 years ago

I found the the staff to be appallingly rude. I have never been treated so poorly by anybody in the customer service or medical industry. As a new patient, the office requires a copy of your health insurance card, which is standard. Since the world has changed to digital, I asked if I could email a copy of the insurance card. The secretary rudely said no and that I was required to pay out of pocket for the visit. My very comprehensive health insurance then called the office and the staff at California Skin Institute respon... read more

Adam K. 

on Yelp

6 years ago

Thank you to the team at CSI for the excellent service, a special thank you to Cece at the front desk for squeezing me in! I'd recommend this office to my family and friends.