Schweiger Dermatology Group - SJ-Los Gatos

Andrew P. 

on Yelp

a year ago

I've been a patient of Joe for 12 years and he's been great but the office staff is extremely incompetent. I've called everyday for the past 2 weeks and nobody picks up from the front desk or the nurse line. I left multiple voicemails and didn't get a call back until today. I was originally told to give the nurse line a call in order to have a prescription filled if what they gave me at my last appointment didn't work. They then told me today that I need to come into the office for the 3rd time to address the same issue. Aft... read more

Stephanie N. 

on Yelp

a year ago

I have mixed feelings about my visit last month. I was referred by our primary care physician to Dr. Anjali Morales. I called in December to make my appointment & a very nice woman called me back in a pretty timely manner. She did explain that Dr. Morales is one of their most popular doctors so her schedule is usually pretty booked out, which is understandable. I got an appointment for late January and it was fine for me to wait as I was having a routine skin cancer screening & had some other general questions. Upon arriving... read more

Katie O. 

on Yelp

a year ago

Dr. Sara Colby was my dermatologist for over 30 years. She retired and I am now seeing Dr. Mac-Fung, who I really like. I had an appointment today, 2/21/24 at 9:40 with Dr. Mac-Fung. As I was feeling ill on Sunday, 2/18/24, I left messages on Monday, 2/19/24 and also Tuesday, 2/20/24 that I was running a fever and needed to cancel my Wednesday, 2/21/24 appointment. The only option I had was to leave message in mailbox. I did so on both Monday and Tuesday. I just got home today (WED 2/21/24) at 11:30 am and message was on my ... read more

Kristina J. 

on Yelp

a year ago

California Skin Institute, despite the name, is pseudo-medical establishment, delivering zero results, and grossly overpriced. Went there for 18+ months, no improvement in skin condition after hundreds of dollars spent on visits and very expensive topical medicines. Low-quality, superficial 30-minute facial is called "surgery" and costs $90. Reviewers complain about scheduling, but compared to the absence of professional competencies that's the least of their problems. 

Jennifer R. 

on Yelp

2 years ago

Before I went here I tried to get appointments at other dermatologists but they were all booked out til spring. I decided to give this place a try and got an appointment right away. Which I understand why now, it's because they are a horrible facility. Trust the bad reviews. This facility has like 8 front desk associates working at a time and none of them can pick up the phone or check voicemails to call patients back. Which is crazy to me because I've worked at a doctors office before with less staff and similar traffic and... read more

Hazel B. 

on Yelp

2 years ago

The customer service is AWFUL. Every single medical assistant is extremely rude, condescending, and extremely reluctant to help. I came here with my mother, who has syringomyelia and skin cancer of the face. Due to the syringo, she cannot speak as fluid as everyone else and often has mild seizures that disrupt her when trying to talk. The lady at the front desk, larger midsize woman with glasses and slick back hair with a pony tail but no volume. brown woman. was extremely impatient and would not let her speak and misinterpr... read more

Howard P. 

on Yelp

2 years ago

My Dr. cancelled my appointment. I called the office to book another and was told by a message my call would be answered within 4 hours. After calling 6 times no one has called back. Total frustration Does anyone else have this problem. I have learned that no department picks up their phones. You must leave a message. 

Kathryn G. 

on Yelp

2 years ago

I'm super disappointed with the front desk. If I call 5 times to inform them that I'll be less 10 minutes late, and they aren't able to pick up (when there was plenty of staff working said front desk), I don't except to have my appointment cancelled for me before I walk in the door. If the front desk had time to cancel my appointment before I arrived, then they definitely had time to pick up the phone before I arrived. Extremely disappointed - will not return. 

Anonymous S. 

on Yelp

2 years ago

this is literally the most unorganized, incompetent front desk workers i've ever met. like holy crap you call 10 times and they still don't pick up. the doctors are amazing, but the front office is so bad and they are always delayed.