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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Everything they said would be addressed, the way they said it would be. The valet pickup and dropoff was super helpful.
Business response:
We are happy to hear that everything went smoothly and that our team followed through on their commitments. Knowing that the valet pickup and drop-off made the experience more convenient for you means a lot to us. We look forward to being here for you whenever you need us again.
Friendly and knowledgeable. Provided feedback on issues with truck and delivered back on time as predicted.
Business response:
We are glad to hear your visit went so well. Knowing our team was friendly, kept you informed about your truck, and had everything ready when expected means a lot to us. We appreciate you taking the time to share your experience and look forward to seeing you again.
I found out my tires weren't rotated because the bolts were too tight after pickup and payment when I looked over the paperwork. Nothing was said to me about it. The tires aren't that old and were put on by the same service department. Concerned about going forward.
Business response:
We are disappointed to hear about the concerns you experienced regarding the tire rotation and the lack of communication about the service not being completed. We understand the importance of clearly communicating any work that could not be performed and providing customers with accurate information before they leave the dealership. Please contact Jason Lakey, our Service Director, at 650-301-7055 so we can discuss this further.
I told them ehat I wanted and they provided service with a smile.
Business response:
We are honored to hear that your experience was a positive one. Knowing that our team listened to what you needed and delivered with a great attitude means a lot to us. We look forward to being here for you and your F-150 Lightning whenever you need us.
Easy pick up and drop off, good communication with service tech
Business response:
Thanks for sharing your experience with us! We are glad to hear that the pick up and drop off process was smooth and that our service team kept you in the loop throughout. We look forward to seeing you again next time you need anything for your Bronco.
Customer service is always good
Business response:
Your positive experience with our customer service team means a lot to us. We work hard to make every visit a good one, and it is great to know that comes through consistently. Thank you for taking the time to share your feedback and for choosing Serramonte Ford.
Great service from Moe. My car was serviced while I waited and was ready earlier than expected.
Business response:
Thank you immensely for sharing your experience with us. It is great to hear that Moe took such good care of you and that your vehicle was ready ahead of schedule. We hope to see you and your 2017 Ford Escape again for any future service needs!
My service is always amazing my service rep is Moe one of the best that always make sure my truck is taken care of and handle any issues for me that comes up and make sure I don't get charge for things I don't know about.
Business response:
Thanks for sharing this, Jay! It's great to hear that your visits have been consistently positive and that Moe has been such a reliable part of keeping your truck in good shape. Knowing that our customers feel informed and well taken care of means a lot to us. We look forward to seeing you again next time!
Great service and advisor from start to finish.
Business response:
We greatly appreciate your kind words about your recent experience with us. Hearing that the service and your advisor met your expectations from start to finish is exactly what we strive for. Thank you for taking the time to share your feedback, and we look forward to continuing to serve you.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,222 reviews.
When is Serramonte Ford open?
Serramonte Ford is closed now. It will open tomorrow at 7:30 a.m.