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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Great customer service! Highly recommended!
Business response:
We are elated to hear about your wonderful experience with our team! Your kind words about our customer service truly mean the world to us. It brings us great joy to know that we were able to provide you with the exceptional service you deserve as a valued Ford Escape owner. We appreciate you taking the time to share your positive feedback and for recommending Serramonte Ford to others. Thank you for choosing us for your automotive needs!
I like that they go-over everything to make sure everything is as it should be, and let me know if anything needs attention. I prefer to keep the car maintained to avoid surprise and often costly issues.
Business response:
Thank you for your wonderful feedback about your experience with vehicle maintenance. We understand how important it is to stay ahead of potential issues, and we're pleased that our thorough inspection process helps you maintain your vehicle properly. Your approach to preventive care is smart and helps avoid unexpected repairs down the road. We appreciate that you value our detailed attention to checking everything and keeping you informed about your vehicle's condition. It's customers like you who make our commitment to qua... read more
Service Provider was excellent
Business response:
We are delighted to hear about your outstanding experience with our service team. Your feedback about the excellent service you received means a great deal to us at Serramonte Ford. We take pride in providing exceptional customer care, and it's wonderful to know that our service provider made such a positive impression. Thank you for choosing us for your 2007 Ford Explorer Eddie Bauer's service needs, and we look forward to continuing to serve you with the same level of excellence.
PERFECT could not ask for me - picked up and delivered vehicle - kept me in touch - finished ahead of schedule
Business response:
Thank you for your wonderful feedback about your experience with your 2024 Ford F150 Lightning XLT service. We are thrilled to hear that everything went smoothly with the pickup and delivery of your vehicle. It means so much to know that our team kept you well-informed throughout the process and that we were able to complete the work earlier than expected. Your satisfaction with our service truly makes our day, and we appreciate you taking the time to share your positive experience at Serramonte Ford.
Not gonna lie, JOHN the mechanic is clutch. Took care of my car like it was his own. No BS, just quality work. Definitely coming back
Business response:
Thank you for your wonderful feedback! We're thrilled to hear that our mechanic provided such exceptional service and treated your vehicle with the same care he would show his own. Your appreciation for the straightforward, quality work means everything to us. We understand how important honest service is, and we're delighted that experience exceeded your expectations. Serramonte Ford looks forward to welcoming you back for all your automotive needs.
Everything is good except no loaner service. Gotta do Uber go home and back
Business response:
We are grateful for your positive feedback and appreciate you taking the time to share your experience with us. It's wonderful to hear that you found everything good overall during your visit to Serramonte Ford. We understand that transportation arrangements can be inconvenient when you need alternative options like rideshare services to get home and back. Your feedback about loaner vehicle availability is valuable to us as we continuously work to enhance our customer service offerings. We truly value your business and appre... read more
It was a software recall.
Business response:
We are honored to hear about your experience with the software recall service. Your 5-star rating means a great deal to us at Serramonte Ford. We understand that recall visits can sometimes feel inconvenient, and we appreciate your trust in our team to handle the software update efficiently. Your feedback helps us continue providing reliable service for all our Ford Explorer ST owners. Thank you for choosing us for your vehicle's maintenance needs.
Fast , reliable and easy communication. There pick up and drop off is very convenient. Thank you to all Serramonte Fords personnel!!!!!!
Business response:
We sincerely value your wonderful feedback about your experience with us. It's fantastic to hear that our service was quick and dependable, and that our communication made everything smooth for you. We're especially pleased that our vehicle pickup and delivery service worked well for your needs. Your kind words about our entire team mean so much to us at Serramonte Ford. We appreciate you taking the time to share your positive experience and look forward to continuing to serve you with the same level of excellence.
My experience was excellent I will bring my car back
Business response:
We are thrilled to hear about your excellent experience with us! Your satisfaction means everything to our team, and we're delighted that we met your expectations. We truly appreciate your trust in bringing your vehicle back to Serramonte Ford for future service needs. Your loyalty as a 2022 Ford Edge SEL owner is valued, and we look forward to continuing to provide you with the same high-quality service experience.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,075 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.