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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Quick and accommodating service. Pam is the best and is great at keeping me informed throughout the process.
Business response:
Thank you for taking the time to share your positive experience with us at Serramonte Ford. We are delighted to hear that you found our service quick and accommodating, and that we were able to meet your expectations as a valued F150 Raptor owner. Your kind words about our team member's communication and dedication to keeping you informed throughout the process truly mean a lot to us. We strive to provide exceptional service to all our customers, and it's wonderful to know that we succeeded in delivering that experience for ... read more
Service member Pam was very helpful when getting my car serviced & followed up to make sure I was taken care of.
Business response:
We are utterly delighted to hear about your positive experience with our service team. Pam's dedication to providing helpful assistance and following up to ensure you were properly taken care of truly reflects the level of service we strive to deliver at Serramonte Ford. Thank you for taking the time to share your feedback about your Mustang Mach-E service experience. We appreciate your trust in our team and look forward to continuing to serve you and your vehicle in the future.
the service was top notch but there was some confusion where my appt was when I took my car in. I went to the dealers regular service drive for my appt. only to be told that my service was scheduled at their commercial service area 1/4 mile away. The service was still great but it would have been nice to know in advance of my arriving at the wrong drive or to be given a choice of where I wanted my car to be serviced. I was told that this was a known problem with appt's made online. If it is known the they should get it fixed... read more
Business response:
Thank you for sharing your experience with us and for taking the time to leave such detailed feedback. We truly appreciate your recognition of our top-notch service quality and are grateful for your 5-star rating. We understand your frustration regarding the confusion about your appointment location, and we are sorry to hear that you experienced this inconvenience when arriving for your service. Your feedback about the online appointment system directing customers to the wrong service area is valuable to us, and we recognize... read more
Called Ford service as soon as I found out need to take in my car for recall service before I could renew my registration. It was breeze to get an appointment and Julius Chavez was great kept me updated on everything needed for my car. Ford service department was prompt, professional and very courteous.
Business response:
We are thrilled to hear about your positive experience with our service department. It's wonderful to know that scheduling your recall service appointment was seamless and that our team kept you well-informed throughout the process. We truly appreciate you taking the time to share your feedback about the prompt, professional, and courteous service you received. Your recognition means a great deal to us, and we're grateful for the opportunity to have served you and your 2015 Ford Mustang.
From dropping off to the service rep having all paperwork ready on time, to having a Lyft driver come promptly to having my vehicle delivered the same day, it was a very good experience, with no complaints.
Business response:
We are elated to hear about your excellent experience with our service department! It's wonderful to know that our team had your paperwork ready on time and that the entire process from drop-off to delivery went smoothly for you. Your feedback about our Lyft service and same-day vehicle delivery is incredibly valuable to us. We strive to make every service visit as convenient and efficient as possible, and it's gratifying to know that we exceeded your expectations. Thank you for choosing Serramonte Ford and for taking the ti... read more
Richard Wisnewsi is always so pleasant to work with. He listen to your issues and takes into account what you said and what he thinks you need. The service has been quick and with no issues. Thank you
Business response:
We are happy to hear about your positive experience with our service team. It's wonderful to know that you received attentive, personalized care and that our team member took the time to truly listen to your concerns while providing thoughtful recommendations. We're pleased that your service was completed quickly and without any issues. Thank you for taking the time to share your feedback - it means a great deal to us at Serramonte Ford to know that we're meeting your automotive service needs effectively.
Done right and on time. Under warranty no cost. Enough said
Business response:
We are thrilled to hear about your positive experience with your warranty service! It's wonderful to know that we were able to complete your Ford Escape's service correctly and on schedule at no cost to you. Your satisfaction with our work means everything to us at Serramonte Ford. We appreciate you taking the time to share your feedback and look forward to continuing to serve you and your vehicle in the future.
Great customer serviceRepresentative quickly diagonsed the problem that showed up on the dashboard and recommended repairs. Short wait timeimmediate check in time for scheduled car appointment to diagnose problem.
Business response:
Thank you immensely for taking the time to share your positive experience with us. We are delighted to hear that our representative was able to quickly diagnose the dashboard issue and provide clear repair recommendations, and that our team delivered the excellent customer service you deserved. It's wonderful to know that your scheduled appointment went smoothly with immediate check-in and minimal wait time. Your feedback about our efficient service process truly means a lot to us at Serramonte Ford, and we appreciate you ch... read more
great experience friendly staff
Business response:
Thank you for taking the time to share your wonderful experience with us at Serramonte Ford. We're thrilled to hear that our team provided you with friendly service and made your visit a positive one. Your feedback means a great deal to us and helps us continue delivering the quality service our customers deserve. We truly appreciate your trust in choosing us for your automotive needs and look forward to serving you again in the future.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,075 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.