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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Good.Carlos is the best. Thank you
My Service Advisor, Pamela, has always been the best! I trust what she recommends; she is efficient and friendly. She is the reason I have continued to take my car to Serramonte Ford; my car is very old and with past cars I would have stopped taking it to a dealership after warranty expiration.
Business response:
We are happy to hear that Pamela has made such a positive impact on your experience with us. It means a lot to know that her efficiency, friendliness, and trustworthy recommendations have kept you coming back to Serramonte Ford over the years. We will be sure to pass along your kind words to her. Thank you for your continued loyalty, and we look forward to seeing you and your car for many visits to come.
My car was fixed to my satisfaction
Business response:
Thank you for sharing this feedback about your 2021 Ford F-150. Knowing that your vehicle was taken care of to your satisfaction means a lot to us. We look forward to being here for you whenever you need us again.
Everything they said would be addressed, the way they said it would be. The valet pickup and dropoff was super helpful.
Business response:
We are happy to hear that everything went smoothly and that our team followed through on their commitments. Knowing that the valet pickup and drop-off made the experience more convenient for you means a lot to us. We look forward to being here for you whenever you need us again.
Friendly and knowledgeable. Provided feedback on issues with truck and delivered back on time as predicted.
Business response:
We are glad to hear your visit went so well. Knowing our team was friendly, kept you informed about your truck, and had everything ready when expected means a lot to us. We appreciate you taking the time to share your experience and look forward to seeing you again.
I found out my tires weren't rotated because the bolts were too tight after pickup and payment when I looked over the paperwork. Nothing was said to me about it. The tires aren't that old and were put on by the same service department. Concerned about going forward.
Business response:
We are disappointed to hear about the concerns you experienced regarding the tire rotation and the lack of communication about the service not being completed. We understand the importance of clearly communicating any work that could not be performed and providing customers with accurate information before they leave the dealership. Please contact Jason Lakey, our Service Director, at 650-301-7055 so we can discuss this further.
I told them ehat I wanted and they provided service with a smile.
Business response:
We are honored to hear that your experience was a positive one. Knowing that our team listened to what you needed and delivered with a great attitude means a lot to us. We look forward to being here for you and your F-150 Lightning whenever you need us.
Easy pick up and drop off, good communication with service tech
Business response:
Thanks for sharing your experience with us! We are glad to hear that the pick up and drop off process was smooth and that our service team kept you in the loop throughout. We look forward to seeing you again next time you need anything for your Bronco.
Customer service is always good
Business response:
Your positive experience with our customer service team means a lot to us. We work hard to make every visit a good one, and it is great to know that comes through consistently. Thank you for taking the time to share your feedback and for choosing Serramonte Ford.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 6,388 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.