Serramonte Ford Parts

Zachary T. 

on Yelp

3 years ago

I was looking for a 2022 F150 Tremor Package. They had the color I wanted, emailed the internet sales person about scheduling a test drive then took a closer look at the window sticker online and noticed a dealer mark up of 10k. I asked about this and said I'm a cash buyer and do not want to pay over MSRP. They told me there was no way to get past the mark up and that it was the private market not their dealership greed responsible for dealer mark ups. I was told I could not find a dealer without mark up in the bay and If I... read more

Darius A. 

on Yelp

3 years ago

17k markup on cargo vans. Never bringing my truck here for service or doing any sort of business with this stealership again. 

Randy S. 

on Yelp

3 years ago

Absolute worst car buying experience ever. On top of that, I've tried to call their service department to ask about parts missing from the car. THey cannot confirm why certain parts are missing and pass me around to different department placing me on hold over and over again hoping I will go away. They say they will call me back and never do. If you don't go into the dealership, you will not get any answers to your questions or be treated like human. Crooked and terribly run dealership. Do not go here. 

Roni W. 

on Yelp

3 years ago

I contacted Seramonte Ford to purchase a new f250 service body in 2021.FYI IM A WOMAN... I went back and forth with salesman on the phone , we reached an agreement and I went in to pick it up. I needed a new work truck right away. The salesman gave me the out the door price or so he said. When I got there they rushed me into the finance office where the slime ball flipped the screen around for 2 seconds so I could see the price. Thats what I get for not demanding to go over it more clearly.At the tone I thought he would prod... read more

Y L. 

on Yelp

3 years ago

Serramonte Ford Service Department They are the worst. Went once service was bad. Came 2 yrs later different person same service bad. Til this day almost a month later I'm still waiting for them to call me back to tell me they received the part they order. I called and got the say BS. I gave up went somewhere else. NOT RECOMMENDED. Gave one star but I would've given none if I could. 

Mark J. 

on Yelp

3 years ago

TL; DR Sales is pretty good, parts is meh, service is bad. They couldn't see an exhaust fallen and sitting on a frame under the car during inspections. A person clueless on cars could have seen the issue when it was in the air, it was that obvious... (Disclaimer this was during last year, forgot to publish, though still fuming a bit) Sales department people seem pretty nice when I was car shopping a few years ago. Parts department is slow, but they do their job. Service review: I dropped my vehicle off for an oil cha... read more

Seilala Z. 

on Yelp

3 years ago

I took my 2015 Explorer late January to get new spark plugs, manifolds, etc. I was told it would take some time for it to be ready because they were backed up. Understandable because of staffing. Every time I would call and asked for the manager, I would never be directed over the phone to him. Car was returned to me 1.5 weeks later minus $2700. After a week of having it, I was accelerating up a hill and boom, something popped. Had it towed back to this dealership and was told that now I have a hole in my engine. Previou... read more

Conor C. 

on Yelp

3 years ago

Took a test drive in a truck, told them I wasn't ready to make the purchase, they have called me EVERY day since spamming me, telling me they have other trucks that I will like. Please don't give them your details unless you want spammed by them. 

Barry K. 

on Yelp

3 years ago

I purchased a 2022 Ford Maverick on 1-14-22. I had a family emergency arise and had to return the vehicle. I told the sales manager (Michael Banko) I was more than willing to compensate the dealership. He told me his general manager (Matt Shone) was a very reasonable person. I had the vehicle for 4 days. Matt informed me it would cost me $6000 dollars to return the vehicle. Does that sound reasonable to anyone? This is a vehicle Ford told dealers they would temporarily stop accepting all orders on until summer. If yelp offer... read more