Serramonte Ford Parts

Jake S. 

on Yelp

2 years ago

Don't get your vehicle serviced here! After three tries of calling and asking about my recalls I finally got an appointment. The service agent, Kyle, was eager to get me in and said the work would take 1 day. I asked for a brake inspection and recall work, and was told that I would get a brake recommendation first thing in the morning. Since it was one day, I didn't ask for a loner vehicle because I could survive without it. I never got a call. I had to call in the afternoon and was informed it was going to be an extra 3 day... read more

Tom J. 

on Yelp

2 years ago

A suggestion to the Service Manager: When somebody calls in to ask what the replacement cost of a Fusion Hybrid battery is and the answer is "$15,000." the next question is bound to be something like "About how much battery life should I expect for my FIFTEEN THOUSAND DOLLARS." The correct answer to that question is not "I don't know." If the customer tries to prompt the service rep for a ballpark estimate with a helpful hint such as "Would you say something between 6 months and 20 years?" or "Something between 10,000 and... read more

Ahmad K. 

on Yelp

3 years ago

Horrible experience with these guys. Called about a cheap truck they had for sale, talked to Anthony about the pricing and said he will have Hamza call me. Hamza called 20min later and we made a deal, which included delivery. Then 5 mins later he called me back and said the wants to increase the price not by much so I agreed to it. Sent him my application to lock in the car and figure out the logistics. Then he called and said oh I have to charge you another 100 for deliver because I couldn't find a guy to deliver to you and... read more

Steve S. 

on Yelp

3 years ago

I was very reluctant to write a negative review about Serramonte Ford, but I have been given no choice due to the lack of service, follow through, and overall negative experience I received from their service department. Allow me to explain. I brought my car into Serramonte Ford a month ago for a recall on my sons 2015 Ford Focus. It sat in the lot for over a week before they even confirmed that it was a clutch recall which I told them to begin with. I was assigned a Service Manager named Mo. Nice guy as he tried to... read more

Jean L. 

on Yelp

3 years ago

Consider other dealerships before placing an order with these people. I placed mine back in November 2021. The salesperson told me that the waiting period was up to six months. Today, June 30th 2022 (7 months later) I received an email saying that they will not honor their word, of course they used a flowery language: "We have now reached a point where there is a strong likelihood we will be unable to produce your Maverick order". I contacted them to get my $500 deposit, and hope that at least they are quick with that. I ha... read more

Juan A. 

on Yelp

3 years ago

I wish I could give them 0. I brought my car just for a routine oil change. I made the appointment a week before. I dropped the car at 8:30 am, they finally finished at 3 pm. Last time I brought it for a door latch replacement and took them 3 days 

Dave C. 

on Yelp

3 years ago

For an oil change and tire rotation, it cost me over $300.00. I would say that's just crazy. It doesn't matter where you're getting your service completed. 

Jorgen A. 

on Yelp

3 years ago

Serramonte Ford is terrible and a potentially fraudulent. Having been a long time customer (over 5 years), I've finally had enough. I brought in my 2014 Ford Focus because of transmission problems. I told the team it was most likely the Transmission Control Module (which was still under warranty). After 2 weeks of "tests" they told me the problem was the clutch which needed to be replaced for $3000. Hesitantly I decided to move forward with the new clutch. ONE WEEK LATER my car broke down again with the same transmission pro... read more

Mo K. 

on Yelp

3 years ago

my ford Explorer 2003 have noisy sound around the back tire I took it the place I purchased back on 2003 and they find out I need to replace one screw they hold the car more than 10 days and I have made so many calls and I went to the dealership finally the screw arrived I ended paying around 1459.00 for one screw and I got rental car during that time fo around 1300.00 dollars it is a shame you have loyalty to the local dealership and I find out there is no empathy and I find it is a legal Robbery.