ShipYourCarNow LLC

Tom K 

on BBB

5 years ago

The overall experience was poor. The front end was okay and cheerful. The back end was terrible, promises were not kept delivery was late and communications went downhill in a hurry. 

Linda R 

on BBB

5 years ago

First of all, the guy who picked up my car was abrasive, rude, impatient and unfriendly. He acted like it was a huge imposition for him to do his job! When he took my car everything worked as I'd just had it at the garage 2 days before to make sure it was ready for transport! Yet when I got it delivered, the key fob and door locks wouldnt work! I called in to tell them and the really rude guy I spoke to denied any responsibility and kept talking over me! Very rude. Its not a major damage issue, but instead of showing profess... read more

e m 

on BBB

6 years ago

I worked with Jay W, and all was well with the initial process and returning calls. However, when the car did not make the ship to go to Hawaii on time, no call backs and nothing until an email that the car was ready for pick up. Poor service once deal done. 

SK 

on BBB

6 years ago

First, the person I spoke to flat out **** to me, telling me that they were NOT a broker, when in the fine print of the contract it clearly says they are a broker. He assured me the car would be transported by HIS company - and then the day of the pickup up I was contacted by "King Haulers" who said they were coming to pick up my car. The car was bumped around being loaded onto the flatbed using a very short, steep ramp, scraping the back bumper and bottom of the car. The best part was that hours after the car was delivered ... read more

B S 

on BBB

6 years ago

They couldn't get ahold of the third party driver to tell me the status of when my car would be delivered when it was in route to the destination. The phone number they gave me to "be in contact with the driver through the whole process" rang forever and went straight to voicemail every single time. When I called my rep, he didn't know what to do either and kept telling me he'd "call me back once he knew"... I guess 5 days AFTER my car was delivered was when he heard something because that's when he finally called to follow ... read more

Jo G 

on BBB

6 years ago

It was a terrible experience. The agent totally dropped the ball. We were not informed of weight and loading restrictions. The vehicle was held up in transit partly due to these factors. Multiple phone calls from our end to initial agent were of no consequence. We finally got in contact with the third party who actually had the vehicle. Not only did it take twice as long to get there and missed the prearranged pickup rendezvous, but it cost an extra $2000 plus to get it to the destination. 

Jenn D 

on BBB

6 years ago

They pulled the car up crooked and we had to pay 200$ to an outside tow company to get the car back on the trailer correctly. Driver did not follow the request to leave the keys for all 3 cars in one car and lock it. We had to pay to get one car opened up that was locked shut with the keys in it. 

Jennifer M 

on BBB

6 years ago

My vehicle arrived to its destination but was 4 days late and ship your car now provided me with the incorrect driver info and therefore I was unable to contact them directly. I was also provided incorrect phone numbers and so it was difficult to follow up with the company. Overall I would say they need to improve on their communication skills to customers. I would not recommend them to others just for the fact they weren't very forthcoming with assistance and were defensive. 

Richard R 

on BBB

6 years ago

I hired two different companies with 5 star ratings and they quoted me a price that we agreed on and the pickup was to be within a week on both companies and both times a week went by and they hadn't even gotten a trucker to do the job from Iron Mountain, Michigan to Woodstock, Ct.. And when I checked back with them they said that they couldn't get a trucker as it would have to be more money. They both lied to me. Someone from Shipyourcarnow contacted me from seeing it on a national board that truckers used. They said that t... read more