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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I've been a customer for a long time in this showcase honda dealership. I trade in my civic 2013 and got a new civic 2016 trade it in again for a new civic 2018 plus I bought a used F150. Mr. Richard York is my service advisor for a long time but I was told that he is not working that day. Eric approached me and said he can take care of the services for my car. I came in for oil change and recommended 3 part induction service and throttle body service. I left my engine bay dusty before the service so I can tell if they reall... read more
Business response:
We would be happy to go over your service appointment directly. at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
My tires were not inflated to proper pressures. All we're at 32psi. Front and rear have different pressures per info on door This is only my second visit and both times tires were not properly inflated. Thi does not give me confidence in the work done at Showcase if this very important item is not correct.
Business response:
We would be happy to answer any questions related to your tire pressure. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
I was charged even though I insisted showing the notice I've received from Honda regarding the extension of product warranty, but Service Technician didn't get it and says it's ok, so I thought he knows, but at the end of the day, I was charged.
Business response:
We're confused by this feedback but we want to address your concerns and answer any questions. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
They blocked the Bible on their wireless network. During my wait I wanted to access the bible but I couldnt. Everything about Bible is blocked. Very weird. God have mercy on America! The inspection was also very superficial!
Business response:
Our wifi network will not allow any websites that have been flagged for spam or spyware to open to ensure the security of our network. We would be more than happy to go over our findings with you, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
And it was terrible every single person in there lied to me and I was like ran over by a truck just because I'm a single woman and they don't think I know what I'm doing that's funny I would never ever recommend going there ever and I found many people on the internet that don't like them either so I wouldn't buy from them ever
Business response:
We're concerned and confused hearing this feedback as our team strives to be transparent in our diagnoses. We would be happy to go over our findings as well as provide pictures. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
Terrible terrible terrible all they did was lie to me and take advantage of me lock me into stuff that I never agreed to and it's getting addressed thank God but yeah don't don't recommend that place to anybody
Business response:
We're disappointed to hear this feedback and confused as any service work must be approved by the customer prior to our team assessing. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
Car was returned with exterior dirt worse than when initially dropped off with dealer for service. In addition, the car was left in the sun prior to being picked up by customer and was extremely hot in the cab when driven off lot by customer after being picked after being serviced.
Business response:
At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss your concerns further.
Awful! Won't be going back to Showcase. Really a poor excuse for a dealer service shop.
Business response:
We're disappointed to hear this feedback and we want to understand your concerns related to your appointment. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
The 2 back tires were cupped. The rear bearings and shocks were bad and they did not notify us of the problem. The car was really loud from road noise and the bad tires.
Business response:
Were disappointed to hear you feel we missed something during your service appointment. We would be happy to go over our findings with you as well as any other details related to your appointment. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,467 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.