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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
They told us there was a nail in the sidewalk which was irreparable. In addition, they told us we needed new tires for $1600. We took it to discount tires. They told us we had 25-30000 miles left on the tires. The problem was a screw in the tread which they fixed for free.
Business response:
Were disappointed to hear you werent satisfied with your service visit. We would be happy to discuss our diagnosis with you as well as answer any related questions. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 at your earliest convenience.
Now that my odyssey with Showcase Honda seems to be over, I'll write a final review. Bottom line: I'll never go there again. I bought a used GMC Sierra there. There were repairs needed that I pointed out to the salesperson when I went to pick up the truck. The salesperson said they were minor and that they could take care of them, no problem. I reached out to the person I was given to contact, followed up multiple times, yet they fixed only one item. Terrible service. Never again.
Business response:
We're disappointed to hear if there was any miscommunication with our team regarding any services you wanted performed. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
I have had to go here 3 times for the same service on a 2021 vehicle door strip. Why is a 2021 door strip falling out anyway and Ive had the car for 2 months? Purchased the car from AUTONATION USA, I thought Showcase would be better since its still h def factory warranty. Ive had 3 different service advisors in 60 days. Now Im taking the car back for the 3rd time for same issue, this time the seal is on but its not put on correctly its wavey and from the outside of the door its not fully installed. The current service adviso... read more
Business response:
Since the vehicle is 2 years old, normal wear and tear as well as environmental factors can cause trim prices such as the weather stripping to unglue from their housing. Were disappointed to hear you werent satisfied with your service visit and we hope we were able to take care of the issue the last time you were in. Should you have further questions, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
Went here for door seal replacement, they never ordered the seal in advance as advised. Sat in waiting room for almost 3 hours on a Saturday for them to tell me this.
Business response:
Since the vehicle is 2 years old, normal wear and tear as well as environmental factors can cause trim prices such as the weather stripping to unglue from their housing. Were disappointed to hear you werent satisfied with your service visit and we hope we were able to take care of the issue the last time you were in. Should you have further questions, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
Service was good, but they usually wash the car end of service. Didn't happen this time. Was disappointed and I had to go and pay for a car wash afterwards.
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Inconsistent communication and false promises. My car is still broken and I went to another place for help.
Business response:
We're concerned hearing this feedback and we would be more than happy to address this situation further. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Fast response but very poor communication afterwards, didnt follow up on anything.
Business response:
Were disappointed to hear you felt there was miscommunication related to your inquiry. We would be happy to continue to assist you, at your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
Brought in for oil change and to check brake alert. Oil sticker isn't updated, brake alert is still on. Waste of time and money.
Business response:
We're glad to hear we were able to remedy this situation. Should you have further questions regarding your visit, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Service was prompt and fast, however, mileage shown above is off by about 13,000 miles. Vehicle mileage was only 6589. This is the second time a highly erroneous mileage number has been entered for this vehicle. Not sure why the Service Department is unable to correctly enter the vehicle mileage each time I bring my vehicle in for service. I find this repeated error very annoying!
Business response:
We appreciate the comments on your experience with us, we hope we can assist you again soon!
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,467 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.