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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
no help. what so ever on how to pay car payment just let you go out the door with no papers in hand or regarding the payment
Business response:
We would be happy to go over any information regarding the loan and financial institution from which you received your vehicle loan. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you.
The overall process wasnt the best mixed services from all different people. Sales guy was bad, hard to understand and didnt communicate or explain stuff to us. We asked a lot of questions and got very short responses. He had to engage the sales Manager multiple times and I didnt feel like the Sales Manager was being honest. It also seemed like he didnt even care to want to talk to us unfortunate. Finance director had to come over to answer questions an eventually helped us get the car.
Business response:
Were disappointed to hear you felt there was miscommunication with our team during your sales visit. We would be happy to address any concerns you have and answer any related questions, at your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you.
The service process went really good. Easy. The rides they offer not so good. The credit wasn't posted so I had to pay for my ride home. Then it posted for the ride back.
Business response:
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
No le hicieron el cambio de aceite ni nada de lo q mencionan
Business response:
Nos preocupa esta revisión, ya que nuestros clientes deben autorizar todo el trabajo de servicio realizado en sus vehículos. Queremos comprender mejor esta revisión, lo antes posible, comuníquese con Sean Hoopes, director de servicios, al 602-274-3800.
All I want to say is I miss working with my usual advisor. But I always end up going on his day off. Its not that other advisors are bad but my usual is way more kind and explains things so I understand and he always gets me a deal !
Business response:
We're disappointed to hear you weren't satisfied with your service visit. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss your concerns and so we can answer any further questions.
Not my car. Who's car did you service. What's going on?
Business response:
If there was an error, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Salesman was great. Completion of the sale with the finance department completely soured me on Showcase Honda. They added extra packages which were extremely expensive and considerably more than my local dealership. Also, they tried to sell me an unneeded extra warrantee. I had to pay for a paint treatment for which I will be unable to fulfill the reapplication requirements. Phone calls and emails went mostly unanswered. Paper trail of lease signings show questionable charges and manipulations.
Business response:
We would be happy to address any questions regarding your sales experience. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
Honda was quick to sell the warranty and telling you how much it covers but fail to tell you what it dont cover. What are the odds the two different things I take it in for are not covered the battery and the tires were out of round they were not covered disappointed. We bought 3 vehicles from there.
Business response:
Our team is trained to provide any and all details pertaining to what is and isn't covered in our warranties. Depending on the package, normal maintenance i.e. (tires, oil changes, battery) are not covered and other packages do include these. We would be happy to discuss this further with you directly, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
From the purchase date of 1/6/23 until today 2/9/23, I've had several pretty major issues with the vehicle I purchased. The key fab I received today was after a back and forth with the sales team. When I purchased the vehicle, it was labeled as a Certified Pre Owned vehicle on their website. At the time of purchase, the second key they gave me wasn't working. The salesman, Brian, told me it's probably the battery and just needs to be changed. A couple days later I changed the battery in the 2nd key and still didn't work, so ... read more
Business response:
We're extremely disappointed to hear this feedback related to your feedback. We would be more than happy to gather all details pertaining to this experience, at your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,467 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.