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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Awful experience with showcase Honda. From the salesman, the service Center, and the manager. Very unprofessional and terrible communication with costumers. They lie to get you to sign up for the MPP insurance. Fail to explain the process to you and even though you fought to lower your payment amount because you accepted the extra ONE year insurance your price is up for the whole loan time. Cameron in service didnt do his job like he claimed, he didnt communicate at all. When called to speak with him they claimed to give him... read more
Business response:
We're disappointed to hear you weren't satisfied with your purchase as well as for miscommunication from our service team. Our team is trained to communicate any and all details and disclosures pertaining to our MPP program and other warranties prior to sale. We would be happy to speak to you to understand all of your concerns, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
All 4 rims had become corroded. Vehicle was not inspected properly. Had to later purchase rims from third party (discount tire) since rims had become so badly corroded. I've had the vehicle just over two weeks, dealership has not taken any accountability for ongoing issues. Very disappointed with their Sales and Management teams specifically. Service has done their best to be accommodating. Once repairs are finished I will not be taking the vehicle back to Showcase for regular maintenance or anything else for that matter
Business response:
We're disappointed to hear you weren't satisfied with your purchase. The used vehicles we sell undergo multiple safety inspections prior to sale and other various parts are considered as-is based off of their wear and tear. We would be happy to address your concerns and answer any further questions, at your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you.
Terrible service dont ever buy a used car from them
Business response:
We're disappointed to hear you feel that way about us. We're more than happy to speak with you to address your concerns. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
No Car Wash. long time than expected. side mirror has poped out but did not pay attention or snap it in. when asked to do it then I was told to wait and run diagnostics which is about $150+ additional cost to me. I did not expected such a cheap trick from dealership.
Business response:
We're disappointed to hear you weren't satisfied with your service visit. We would be happy to answer any questions related to your experience, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Wouldnt go back to this dealership for a purchase. I wasnt provided the documentation I was promised about my contract & financing, then had to go back & forth to receive the docs & info I needed. When I went to give my down payment the next day (which is when i thought Id receive my docs) the finance associate was so rude & condescending made me wish I wouldnt have signed the contract the day before. Its almost like the customer service is out the door once you sign the documentation.
Business response:
We're disappointed to hear about this feedback as we strive to deliver excellent customer service. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 to discuss this further, thank you!
The wait, with an appointment, for an oil change was over 2 1/2 hours.
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Shady sales tactics. Management made weak attempt to reach out, but no goodwill offered.
Business response:
Were concerned and confused by this review and we need additional context to understand this situation further as well as corroborate our records. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
The low air tire icon came on and I called Cassie at Showcase. She invited me to come in to have it checked. Within an hour as she promised, air had been put in the tires and she explained why the air was low and how the amount of air in the tires determines if the ride is smooth, rough or bouncy. There was no charge and my car was washed! I've been a customer of Showcase Honda for more years than I can remember and appreciate the great customer service! Betsy Buxer
Business response:
Thanks for the positive feedback on your visit! We're glad to hear our team offered you excellent customer service and were able to accommodate your needs. We strive for 5 star reviews and should you have any question regarding your visit, please feel free to reach out to us. We hope we can assist you again soon.
They couldnt determine the cause of the problem. Therefore they couldnt do anything to prevent it from happening again in the future. I had told them in the past there was a problem and their response was to use more expensive gas, which did nothing to stop the problem.
Business response:
Unfortunately, when we cannot diagnose a problem through inspection and replication, we cannot solve any issues pertaining to a vehicle. Should you have further questions regarding your service visit, at your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,467 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.