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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I originally used Showcase Honda in 2010 to purchase my first Honda Accord and loved them back then. I'm not so sure that the new owners have the same "personal touch" that the old owners did. It seems much more corporate now, I'm just a customer with money these days. I didn't care for how long it took to trade in our lease -- almost four hours! I definitely didn't care for all the single-use water bottles in the showroom!
Business response:
We appreciate your feedback and your loyalty. We would be happy to address your concerns further, at your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
Though I had an appt I had to wait almost 3 hours.
Business response:
Thanks for the feedback, if there was something we missed during your visit please reach out to the service department.
The amount of time (two and a half hours) for the vehicle to be ready after an oil change exceeded the quoted amount of time (two hours).
Business response:
Thank you for your feedback!
Had an appointment at 10am. Didn't get out until noon for an oil change. Did not recieve the car wash. My car sat outside for over 15 minutes after the oil change was completed and the staff continued to check other people out before me even though I was waiting longer. Getting anything done at the dealership, unless it's free is a waste of time and money. I doubt that I will ever buy a Honda again based on how the service department has treated me over the last few years. One scam after another. You can go to a local auto s... read more
Business response:
Were disappointed to hear you were not satisfied with your visit. We appreciate your patience as our service technicians at times have to assist multiple customers at once and do their best not to ignore others, as well as regarding factors such as parts and supply issues which have extended our service appointments unfortunately. We are doing our best to accommodate our customers as best we can on top of inflation. We would be happy to speak with you further about your experience, at your earliest convenience, please contac... read more
3 visits, 9 hours to do the deal as agreed after 90 minutes. Would not sell me the car with my bank financing. Kept the car on the lot after we agreed to terms, marked it up from the amount we agreed on. Pressure me that someone else was coming to buy it. Would not take a deposit to hold the car. Had me sign the same stupid, useless, non binding documents, car fax, my offer amount, the agreed upon price. Tried to upsell me $3,000 after market warranty. Insulting when I don't buy. Worst dealer.
Business response:
We are disappointed to hear you didnt have a 5 star experience. It sounds like our sales team was trying to be transparent in that other customers were interested in that vehicle as our inventory has been fluctuating. In regards to your bank financing, we are concerned as we do allow outside financial institutions to finance our vehicles if the customer chooses. The aftermarket warranty is offered to extend the life of the vehicle and to ensure that your vehicle is protected from environmental factors that could affect the v... read more
Horrible horrible horrible. I took my civic in for Zaktek and I got it back dirty. No one called me back and I'm not returning for my remaining 2 zakteks. Waste of time.
Business response:
Were disappointed to hear you were not satisfied with your Zaktek application. We want to address your concerns and turn this experience around. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Incompetent rep. Quote was off by 100. Charged for broken emblem. Didnt fix the reason I was there in the first place
Business response:
We apologize if there was miscommunication on our end during your visit. Our technicians strive to perform honest work and share the transparent results and recommendations to perform. Wed be happy to address your questions/concerns, at your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
The BDC rep doesn't listen very well when making an appointment. Got the email saying I was getting a service I never requested. Called, made sure they corrected it, they did not. The paint protection went very well. Everything looked good. I like their picture set up if you actually need a service.
Business response:
Thank you for the positive review!
Rude staff. Not answering questions saying go home and call back. Devon service person raising voice when talking , hands flying up in the air. Austin refused to be helpful and telling me what service was doing. Very unorganized work crew service managers
Business response:
Thanks for the feedback, we sincerely apologize if you did not receive 5 star customer service from our service department. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,467 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.