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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
As usual, my service advisor (James Birchman) was very friendly, competent, and courteous. I'm very tired of paying the extraordinarily high prices of a Honda dealership, however, and have thus taken my Honda business to a private Honda mechanic.
Business response:
We understand that pricing is an important factor, and we always strive to offer quality service that matches the value you expect. If you'd like to discuss your concerns or explore options that might better fit your needs, Sean Hoopes, our Service Director, is available to assist at 602-274-3800.
All I can say. Embarrass, embarrass to all your dealer. After recently visited at your dealer, I found my oil dipstick was broken. You guys supper glued it, is it embarrass for your worked. The part is only $17, but you guys glued it like my kids glued their lego. I possibly 100% you guys did it. Your dealer is the only ones worked on my car. You guys are unqualified to service on any cars. I still have the broken oil dipstick with supper glue one it, if you need for evidence. Believe me, i am not the only ones who run away ... read more
Business response:
It's important to us that every guest feels confident in the service they receive, and we're committed to looking into this further. We'd appreciate the opportunity to speak with you directly so we can better understand what happened and ensure your concerns are properly addressed. Please reach out to Sean Hoopes, our Service Director, at 602-274-3800 at your earliest convenience.
We went to the costco tire center after the Honda service we had. Costco tire center guy said your tires are overinflated. It's supposed to be 32, but they filled the tires to 47 pounds. We had been driving on over inflated tired for two weeks. The tire center guy said you should complain about this. The Honda service center we went to is located at 1333 East Camelback Road, Phoenix AZ.
Brought the car in to determine where the error for the camera was coming in. They were unable to locate the error and wanted to charge us 3,000 in addition to the 250.00 to find the error. Plus they did not take proactive communication approach with us as the consumer and broke an additional piece on our vehicle and did not repair it before sending us off the lot.
Business response:
We understand how important clear communication and thorough service are, and we can see how this visit may have felt frustrating. It's never our intention to leave a guest feeling unheard or uncertain about the process, especially when it comes to diagnostics and repairs. We want to make sure your concerns are addressed properly. Please reach out to Sean Hoopes, our Service Director, at 602-274-3800 so he can speak with you directly.
I did not have service performed on my vehicle
Business response:
Thank you for sharing your feedback with us. We are sorry to hear about the mix-up and would like to address your situation. Please reach out to Sean Hoopes, Service Director, at 602-274-3800 at your earliest convenience. Your satisfaction is important to us, and we look forward to hearing from you.
The service representative charged for battery terminal corrosion treatment on a vehicle less than two years old. I had refused the treatment during a previous visit, but when my spouse dropped the vehicle off to replace the AC compressor (under warranty),the service advisor got her permission to do the work. The "corrosion" remains on the terminals. The cables have never been removed from the battery and the treatment was unnecessary.
The people were really nice; the waiting room wasn't my favorite from other Honda dealers I've been to. They added an oil additive that I don't think is necessary for my car but added to my overall cost that I wasn't too happy about.
Giving a one due to a 25 dollar surge charge for credit card, really, are you a car dealership or a bank. Due to Taffics it may not matter any more.
Business response:
Thank you for your feedback regarding the surge charge for credit card payments. We understand your concerns and appreciate your input. For further assistance, please reach out to Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539.
Don't ever trust these people the only person that was honest in the whole dealership what's the salesman used car manager was deceitful and a thief and the finance manager he tried to hold you up he might as well have a gun we were these people I had to go clear through the finance manager director to get this thing straightened out and it was not a fun experience and I had cash money and my own financing these people try to screw you anyway they can so beware. if could give a minus 5 stars
Business response:
Thank you for your feedback. We appreciate your honesty and take your concerns seriously. To learn more about the details of the situation, please reach out to Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 13,471 reviews.
When is Showcase Honda open?
Showcase Honda is closed now. It will open at 7:00 a.m.