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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
My last experience was actually very disappointing. My customer service rep was David Suzuki I think his name was. From our first interaction before I got out of my car, I felt pressure to purchase tires through the dealership and he went into way too much detail about what was going to be looked at on my car when I just need the brakes looked at and to look at what the 100,00 mile check up included. He pressured me about tires on the phone summary phone call too. And my brakes still squeak
Business response:
Customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please contact Sean Hoopes, Service Director, at 604-464-7145.
my car was in and out of the shop for over a month and for a while it seemed like they couldnt service my car correctly, but it got done finally
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. We are glad to know you are back in possession of your vehicle. If you have any further concerns please contact Sean Hoopes, Service Director, at 604-464-7145.
Car sold, tried to sell me higher priced vehicle
Business response:
Thank you for your feedback. We inventory very high demand vehicles and it causes our online inventory to change pretty frequently. We try our best to get the customer into a similar vehicle and are sorry to hear we weren't able to. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
They did a great job except whoever worked on my car left oil fingerprint stains on my driver side visor.
Business response:
At your earliest convenience, please contact Sean Hoopes, Service Director, at 604-464-7145
Took my 2017 Honda Accord to have the AC checked due to it was not blowing as cold. Was told it needed to be recharged due to evaporation. I picked up my car the next day, only to have it blowing warm and cool air after only driving it for about 25 min. Took back to the dealership only to find out that the service dept had overcharged the AC. Now I know things happen, but how in the heck does a dealership over charge a AC system when this should be their area of expertise.....
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. We would like to speak with you about your visit and how your car is currently running. At your earliest convenience, please contact Sean Hoopes, Service Director, at 604-464-7145
After waiting over 2 hrs for an oil change and inspection, they gave me a booklet of ALL the items that were checked and a few things I will need to get done, yet the 'low tire' light is still on and my windshield washer is empty!! I am not pleased.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please contact Sean Hoopes, Service Director, at 604-464-7145
The mileage was recorded incorrectly and I had to return a second day to prove the correct mileage. Also I was told when I scheduled my oil change I would get my car washed - and between the two paid services - my car did not get washed.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please contact Sean Hoopes, Service Director, at 604-464-7145.
I waited for more than 3 hours for a battery test failure. During that time, I was the one who had to find the attendant to get a status update. After waiting for two hours with no communication I had to search for him to figure out what was taking so long. I went in for battery replacement in the first place as my car refused to start the previous morning (not even the lights turned on). I jumped it to get it to the dealership.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. We pride ourselves on providing excellent customer service and are sorry to hear about the lack of clear communication during your visit. At your earliest convenience, please contact Sean Hoopes, Service Director, at 604-464-7145
It took 3 attempts for us to be seen. First time i was scheduled, i was told they did not have the part. Second time I was scheduled, I was told i did not have an appointment. So I had to reschedule by leaving the car there to complete the recall. Repair was done the next day. The last technician keep his word, but I did not get a courtesy clean
Business response:
We are sorry to hear of your scheduling conflicts. We are glad a technician took care of your problem. If you would like to discuss your courtesy clean, please contact Brooke Varney, Customer Relations Manager, at bvarney@vtaig.com or 602-604-6514, thank you!
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,470 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.