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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
OK not great. But costly.
Business response:
Thank you for your review! We take call comments under consideration.
Very good on fixing my car. Bad mouthing customer's and making fun of customer's shouldn't be tolerated, but somehow it's ok. Parts Department employee's have made fun of me and my appearance. I am very disappointed with this experience I have endured. No one will get a Referral From Me to go to ShowCase Honda Again!!!!!!! Parts department made me feel unwelcomed and embarassed. What are the Core Values at the Dealership??? Who trains the part's department???
Business response:
We are extremely concerned about the experience you have described. We would like to speak with you to collect more information on your concerns. At your earliest convenience, please contact Luis Hernandez, Parts Manager, at 602-604-6577.
If you have low profile tires with big rims they will be curb checked and scratched. I have a civic si coupe which was purchased from this dealer. Since this last time Ive taken it it my rims are more chewed up, not sure from careless technicians or crappy car wash. Extremely frustrated.
Business response:
Tyler, we appreciate you taking the time to let us know about your experience. We understand that each persons experience is unique and would like to address your comments on a more personal level. At your earliest convenience, please contact Sean Hoopes, Service Director, at 604-464-7145
I have been going to Showcase Honda for many years. I made an appointment online Saturday morning for 1:00pm, as that slot was open, for an oil change. When I arrived, and I arrived 20 minutes early, Jonathon told me that the service people don't show appointments for the afternoon....so it will be 2 hours because it was a Saturday. I made an appointment online, received a text back reminding me of the appointment with Jonathon, and he tells me that I have no appointment. Pretty bad service.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please contact Sean Hoopes, Service Manager, at 602-464-7145.
nothing done on my car I think show case honda just says they are going to work on my car and they just hold it in the back lot. never again
Business response:
Customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please contact Sean Hoopes, Service Manager, at 602-464-7145.
I appreciated the contact and approach by the internet sales manager. When we arrived at the dealership, there was no organization to the vehicles and the descriptions were covered by colorful writing on the windshield which made it impossible to shop without having a sales person hold your hand. We left immediately. They made the experience overwhelming so we left. We purchased a vehicle that same day at a different Honda dealership.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, Suzy. Thank you for taking the time to provide us with this feedback. At your earliest convenience, please contact Lindsay Voss, our Customer Service Manager, directly at 602-604-6514.
The dealership is responsive. They tried to get me into the dealership to haggle, which I think is disrespectful and irresponsible during a pandemic. The outdated sales pressure and tactics were also unpleasant. Sales staff was responsive and knowledgeable, though.
Business response:
Amy, we are sorry to hear that you were not satisfied with our store. We never want a customer to feel pressured in anyway. Thank you for bringing this to our attention. At your earliest convenience, please contact Lindsay Voss, our Customer Service Manager, directly at 602-604-6514.
The price listed was $9990. I understand sales tax and a doc fee, but "options" on a used car? They added thousands to inflate the price. Verbally was one price, the written sheet was another.
Business response:
Hello, Jim. We aim for fair, competitive pricing on our vehicles. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We'd love to speak with you and see if there's anything we can do to address your concerns. At your earliest convenience, please contact Lindsay Voss, our Customer Service Manager, directly at 602-604-6514.
It was okay just okay, people are still calling me asking if I wants new car, they always lie to me about the problems on my car. The person who helped me first was ignoring me when I got back and I had to wait just to pick up my car. I had to ask someone else because there was no one to help me outside. This will be the last time I take my car to showcase Honda. They always send me mail about getting into a newer vehicle and Im SICK OF IT. Dont go unless you want to wait more then 2 hours.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. We are unable to identify you by this screen name, so please contact Sean Hoopes, Service Manager, at 602-464-7145.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,470 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.