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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Salesman was fine. My issue was that there was only 1 Fob, that had a button that was about to fall off. Manager ended up telling me to buy the housing on Amazon and he would change it out. I started thinking if it's so simple why couldn't it be done by the dealer? I kept hearing "but it works right?" I paid over $20,000 cash for an" as is "vehicle. I understand that. Anyway I ended up needing to use a locksmith. He told me the whole Fob didn't even belong to this car. It was pieced together. $180 dollars later I have a new ... read more
Business response:
We are disappointed to hear about your recent experience and the feedback shared regarding the condition of the key fob and the support provided after your purchase. We strive to ensure all vehicles and included items are properly inspected and meet expected standards at the time of delivery. We value all feedback as it helps us review internal processes and improve consistency across our sales and delivery experience. Please contact Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539.
I was not informed of what button to not rich to prevent the System Updates.
Business response:
Thanks for sharing your experience with your new 2025 Honda Accord SE! We understand that information about system features can be really helpful during the vehicle delivery process. Your feedback about wanting clearer guidance on the system updates is valuable and helps us improve how we explain these important features to our customers. We're glad you chose Showcase Honda for your new vehicle purchase and hope you're enjoying all the great features your Accord has to offer!
Normally I'm a 5 star but this time the service technician ( Cassie) was very rude and passive aggressive. Other technicians are great, and I Normally schedule with Victor but because he was not available that day I had to put schedule with the first available. I regret this.
Business response:
We are disappointed to hear about your recent experience and understand the importance of consistent professionalism and respectful communication during every service visit. We recognize how changes in your usual scheduling and interactions with different team members can impact the overall experience. We remain committed to maintaining a high standard of service and customer care across all visits. Please contact Sean Hoopes, our Service Director, at 602-274-3800 for assistance.
I've been a loyal customer of Honda Showcase since 2008, but I've recently encountered an issue with the upsell tactics of the advisors. I'm not sure if they were directed to do this, but it's become a turn-off for me. With the current economic climate and my retirement, I'm hesitant to spend money on unnecessary services. I want to make informed decisions and avoid being pressured into purchasing something I don't need.Don't make me turn away.
Business response:
We sincerely value your loyalty since 2008 and appreciate you taking the time to share your honest feedback with us. Your long-standing relationship with our dealership means everything to us, and we understand your concerns about feeling pressured regarding additional services. We recognize that making informed decisions about your vehicle maintenance is important, especially during these challenging economic times and as you navigate retirement. Your comfort and trust matter deeply to us, and we want to ensure that every i... read more
We were given a FOB that did not work for our car, and after multiple requests for a resolution. ZERO communication. Very disappointing.
Business response:
We take your feedback seriously and understand your disappointment. What you've described does not reflect the level of service we strive to provide. Please contact Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 so we can work together to find a resolution.
Don't like the service braces is too high and then looking things and way high prices
Business response:
We appreciate feedback regarding both the sales and finance experience. Our team strives to provide professional, courteous, and supportive service throughout every transaction. We are committed to improving customer interactions and maintaining a respectful environment for all buyers. For further assistance or to discuss your concerns, please contact Sean Hoopes, our Service Director, at 602-274-3800.
My car was supposed to be fixed I picked up no sooner pulled away from dealership check engine light came on went back left car for 2 more days picked car up drove it for a day check engine has come back on after spending over $3600.00.
Business response:
We are concerned to hear about the issues you have faced, and we understand your frustration. Your situation is far from the smooth experience that we strive to provide. Your feedback is invaluable to us as we strive to provide reliable repairs that truly resolve our customers' concerns. Please reach out to Sean Hoopes, our Service Director, at 602-274-3800 so we can address this matter promptly.
Snuck in additonal charges at the end. Most of their used cars come from auctions, not trade-ins (they will lie about this).
Business response:
Your concerns are noted and we appreciate you taking the time to share your feedback. We take these concerns seriously and would welcome the opportunity to discuss your experience further. Please contact Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 so we can address these matters directly with you.
Went back and forth on something covered over warranty. Made me pay for a rental and then kept my car 4 extra days and I had to complain just to get it back. Was then going to be charged more than what I was told before and had to complain about that too.
Business response:
We value feedback regarding warranty repairs and understand how important clear communication and timely service are to our customers. Our team strives to provide accurate information about coverage, costs, and timelines throughout the process. Input like this helps us review procedures and reinforce consistent service standards. For further assistance, please contact Sean Hoopes, our Service Director, at 602-274-3800.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 13,471 reviews.
When is Showcase Honda open?
Showcase Honda is closed now. It will open at 7:00 a.m.