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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Felt like I wasted my time and was just being told what I wanted to hear. I don't think they did a good faith diagnostic. They gave me answers that didn't seem to fit my problem.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your concerns. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
I drove many miles to the dealership to find out there was a $3000+ fee tacked on to the listed price for reconditioning. To me that's like false advertising. Then I saw two different prices on carfax emails I received. They did negotiate a price with me but I didn't purchase the car.
Business response:
Joann, we never want a customer to feel as though we aren't doing everything in our power to honor a price. We would love to speak with you about your concerns and see if there's anything we can do to earn back your trust. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
Tried to charge me $90 for an oil change..
Business response:
We aim for fair, competitive pricing on our services. We're always willing to try and find a way to get customers the best deal possible, and we're sorry that you are dissatisfied with our prices. We encourage you to visit our website and see all of our coupon options. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Took my civic to get a oil change and came back out with a leaking washer fluid rubber gasket. Just how? Never leak when i had it but somehow magically it did when i went to pick it up. Also no tires were rotated because my wheels where still in the same place when i got it. I could tell because only one of my rim had curb rash and it was still on the same spot. I also got a call telling me it was done but when i got there 2 hrs later ( i drop the car off and went shopping) to get it the car. It was still not done and its st... read more
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
I brought in my Honda for an oil change. The individual servicing my car did not do his homework and claimed that I needed more transmission fluid + a broken part related to the transmission etc. If he had done his research on the car he wouldve seen that I just had my transmission replaced six/seven months ago, didnt need fluid and the part was covered by the warranty on the new transmission. Instead I received a bill proximately $2000 plus initially. In the end I was charged only for oil service.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
I called Richard York to make an appointment to get a new battery. When I arrived an hour later, Devin Suzuki another service advisor) pointed out York (who was talking to a man). York never acknowledged my presence and continued talking. Suzuki ended up doing my paperwork and when I left the service department, York was still talking.
Business response:
Thank you for your feedback. We never want a customer to feel ignored while visiting us. We would like to speak with you about earning back your trust. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Terrible service and a ripoff.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Terrible. Was suppose to get the inside glass of my Dashboard Cleaned before finalizing my deal. I got the run around for about a week and when I finally set a time and date then they tell me the only guy able to take the dashboard out went home early after I had showed up. I was advised I would be contacted 3 Mondays ago My issue is still unresolved.There has been no contact made not even an attempt from showcase.Terrible experience, lack of communication and no follow through. Get it together
Business response:
Thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to rectify this. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
Johnny, my service advisor, is great. There was some damage to my front end, so the Zaktek couldn't be done. I asked him if it would be ok to run it through the car wash. They did. The.next day, I had a "Shutter Grille Problem. Power reduced" message. I looked at my front end, and trim pieces are missing as well as everything looking pushed in and the damage that was barely noticeable before is now worse and obvious. I wasn't going to worry about fixing it before, but now I have to.
Business response:
Thank you for your review! For any concerns please contact us directly. Thank you!
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,470 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.