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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I bought a used car from them 3/2021, I took it in for clear coat service which was part of buying the car. They brook a crime window trim, which I understand things happen. But what has transpired since is the very worse customer service I have ever had. There are not enough characters to tell of my nightmare. But it has been 6 weeks, and my car is still not fixed! Too numerous things to mention that have been negligent on their part, from leaving valve stem covers off the tires, to broken trim
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
Terrible. Over estimated actual cost of repair. 2 and a half times over. Included extras in an estimate that I didnt ask the technician to look at. My advice, go elsewhere.
Business response:
Thank you for bringing this to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
The day after I picked up my car, the low tire pressure light came on. I drove to Discount tire where my tires are from and they always set my tires at a good pressure. Apparently two of the tires were very low (below 30), and I know that they had stated in their report that the pressure was set at 35 which is lower than what I normally have them set at. Maybe too much air was removed.
Business response:
Thank you for letting us know about your experience. We pride ourselves on 5 star service and would like to discuss this with you. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
All my tires were low on air when I left the dealership.
my service attendant refused to give me coupon price because he said i did not present it to the person who took my car initially. great customer service.
Business response:
Thank you for your feedback. We're sorry to hear about your situation. We would like to discuss the coupon you tried to use and who you worked with. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800.
This experience has led me not to want to do business with Showcase Honda
Business response:
Customer service is our top priority and we want to see if we can address your issue. We would greatly appreciate you speaking with us so we can get more information on your concerns. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
I had brought in a coupon for my oil change. while they did honor the price. They did not complete everything that was listed on the coupon. Oil change with synthetic oil, car wash, tire inspections, and other services. They kept the coupons so I don't remember exactly. They just did the oil change and tire inspection. I was not pleased by the services.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please contact Sean Hoopes, Service Director, at 604-464-7145.
We werent told about a fee to drop off keys in the Dropbox after hours. It was a $75 charge. Its no where on their website and there was no signage by the Dropbox anywhere. Seems shady. Also, the dude said get the financing and pay off in 6 months but doesnt mention the initiation fee. It would be helpful to know this in advance. Service folks lacked professionalism and transparency. We wont be using their service again unless they address these issues. They havent returned my calls.
Business response:
Thank you for bringing this to our attention. We can assure you speaking with you is very important to us and we would like to personally speak with you about your concerns. At your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539, thank you!
They pressure me every time I go for an oil change into getting hundreds of dollars worth of service.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. We never want a customer to feel pressured into anything. We would like to speak with you about this and employees you interacted with. At your earliest convenience, please contact Sean Hoopes, Service Director, at 604-464-7145.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,470 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.